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Abbie in Jesmond office is great, she responded to my questions really quickly, finding out answers on my behalf and got back to me within 24 hours.

Really friendly team :)

So having not rented for many years the team at Pat Robson were lovely. Ellie who showed me round various properties quickly understood what my requirements were and was able to highlight how the different properties might suit what I was looking for helping me find a suitable flat. Abbie who then dealt with all the paperwork made it a really easy and straightforward process answering any questions and queries swiftly - all in all a brilliant team!

Fantastic team! Extremely responsive and professional staff. So easy to contact and made the process very smooth. Thank you!

I’ve had a very positive experience with Pat Robson over the last year renting out my property. As a first-time landlord I was quite anxious, but the team made the whole process smooth, simple and far less stressful than expected - the support I received throughout was fantastic.

In particular, Abbie Percival was incredibly helpful — always quick to respond in a friendly and professional manner, answering all my questions and showing excellent knowledge of the changes in the Renters’ Rights Act. No question was too small or too silly. Thank you again, Abbie!

Following such a good experience, I’ve now put my property on the market with them too. Ellie Madden has been equally supportive and communicative, keeping me updated with the progress and quickly answering any questions I have.

The staff at Pat Robson are very experienced and knowledgeable about lettings and sales, enabling them to take great care of their clients with a top tier service. Thank you again for all your help!

I'm on the way to live in Newcastle-Upon-Tyne. Great process, really smooth, and perfect communication with Abbie who was really kind and helpful, as were all the staff. This made my moving process a lot less stressful! I would recommend this firm. Thanks again.

Brilliant and reliable property management company, the best in Newcastle. A special thanks to Gabrielle nothing is ever too much of an effort

Efficient knowledgeable and always friendly and at ease
Tanya known over the years and she is always a great support

I had a great experience with Pat Robson, specifically working with Abbie. She was incredibly quick and responsive throughout the entire process. Everything was sorted out within just a few days. I really appreciate the efficiency and professional service. Highly recommended.

I had a really positive experience with Pat Robson & Co, particularly Abbie and Cameron, who were both friendly and incredibly helpful throughout the process.

There was a slightly stressful situation at one point, but I was kept informed throughout and updated as soon as possible. Abbie and Cameron were both transparent and proactive, which I really appreciated.

Overall, they made the process feel much smoother and far less stressful than it could have been.

Thank you both for all your help. I wouldn’t hesitate to recommend.

All the staff at the Pat Robson were extremely helpful. In particular Danielle - who kept us informed every step of the way. The communication was second to none. We were selling a property and the experience and advice given was invaluable. I would have no hesitation in recommending Pat Robson or indeed using them again should the need arise. Thanks to all.

I am in the process of looking at properties to buy and have found Pat Robson to be knowledgeable, my initial enquiry was dealt with by Tania and I found her to be friendly and helpful with all of my questions.

I managed my portfolio of residential properties in Newcastle on Tyne myself for 45 years. In 2023 I passed the management over to Pat Robson & Co in Newcastle upon Tyne. The manager who looks after my properties is Laura Young. She is truly excellent and highly efficent , and so very well qualified for this work. I also find all the staff at Pat Robson most supportive.
Pat Summerfield, Newcastle upon Tyne

I've worked with Pat Robson & Co best part of a year now as a cleaning contractor. The company as a whole are organised, always communicate clearly on what works are needed, pay promptly and offer lots of work.

I've worked mostly with Georgie one of the property managers on communal block cleaning, which has been a great experience she's only just a phone call away to answer any questions.

Pat Robson Estate Agents have been managing my properties since 2008. During all these years I found them so efficient that I never had any void period except for 3 or 4 days at the EOT for cleaning and minor repairs if needed. All the staff is prompt to attend to your queries and problems if any. Three monthly inspections have taken a lot of burden from my shoulders. Payments are made on the same day when received. I, therefore, have no hesitation to strongly recommend them to any new or established landlord to engage them to manage their properties.

Dr Mohammed Amin

Ive worked with Pat Robson for over 5 years now as a gas engineer. They’re a great company to get work through, organised, pay quickly and the property management team are always around to answer questions honestly. I work a lot with one of the property managers Georgie who is friendly, really quick to respond and is responsive to calls and messages

PAT ROBSON JESMOND Katherine Macgregor Branch Manager reluctant to follow her own letting procedure. Abbie Percival her letting employee did not follow up on message from Goodlord reference agency.I failed ID check taking photo passport and selfie 1645 day before but failed miserably to contact customer me late on 20/3/26 Friday. This was move in day so should been priority to sort it out. Was under impression no problems.She just not bothered and give me attitude and me sort it out after 5 attempts this and pay monies in bank over a weekend when no banks are open. Abbie instructing me to pay full money and refused change date because her not dealing with problems.Offered to pay cash on Friday she declined and pay on card machine also which found out on Monday 23/3/26 at 1630 by Katherine is available not good. Move in date was pushed to this day and she said I can travel from low fell to JESMOND in rush hour get there before close to pay with monies either on laptop or card machine but if later would not release keys till it clear. After all this Katherine DIRECTOR company took no blame what so ever for all mistakes of GOODLORD and her branch staff and her responsibilities get me in flat. She then brushed complaints away not acceptable and did zero to resolve it. Both them hanged up on phone in calls with me totally unprofessional service and Abbie lied about her version of events and I have emails to prove it. Do not use this agent honestly for letting sit sales for that matter totally incompetent astonished of lack leadership in this branch accountability.
As you can gather got call 900am 24/3/26 that cancelled tenancy and no resolve from this Director shocking and she just hanged up on phone like Abbie employee which told me she was Manager branch which was not true. No trust here and not admit mistakes to potential tenant. Do not rent with this company or branch.
Seems Branch not got standards and not resolved complaints at all. How you DIRECTOR or Manager I do not know. Waste of time talking to you did nothing make this customer happy with service and experience with Pat Robson Est agent JESMOND.

We recently purchased a property through Pat Robson and had a very positive experience. The entire process was seamless from start to finish. Danielle and the team were diligent, responsive, and kept us well-informed at every stage. We would highly recommend their services.

Pat Robson have been awful to deal with when things went wrong in our Jesmond flat. They were slow to respond initially, ignored what we were saying, and unhelpful at all times. Avoid them if you can .

Abbie in the office and the girl who took me both around the property were excellent. Extremely efficient, kind, personable and communicative.

We’ve just started letting a property for next year and just signed off, the process was easy and quick and shoutout to Abbie for the amazing support and help along the way.