Pearson VUE レビュー 

Examen en ligne annulé avant même son démarrage pour des raisons incompréhensibles.

Mon examen devait commencer à 10h. J’ai lancé les tests système dès 9h30 et les ai terminés à 9h45. J’ai ensuite attendu le surveillant pour la vérification de conformité de la pièce.

À 10h, une surveillante anglophone prend la main et me demande de montrer la pièce, la table et l’environnement de travail. La table était entièrement vide et la pièce neutre, entourée de quatre murs blancs. À sa demande, j’ai retiré un ordinateur fermé qui se trouvait sous mon bureau.

Elle m’a ensuite demandé de montrer ce qui se trouvait sous la table. Une imprimante y était présente, contenant des feuilles blanches vierges. Conformément à ses instructions, j’ai immédiatement débranché l’imprimante et l’ai déplacée dans la pièce à côté.

Malgré cela, la surveillante a mis fin à la session sans aucune explication et m’a simplement transmis un numéro de dossier (Case ID) via le chat. Je n’ai donc jamais pu démarrer l’examen, alors que toutes les demandes avaient été respectées.

J’ai ensuite contacté le service client et demandé à parler à un conseiller francophone afin d’expliquer clairement la situation. Il m’a été indiqué qu’aucun conseiller ne parlait français. On m’a demandé de patienter 2 à 3 jours pour un retour du support, malgré le fait que mon voucher expirait le lendemain et que je souhaitais repasser l’examen rapidement.

J’ai finalement reçu un e-mail m’indiquant un délai de traitement de 5 à 7 jours, accompagné d’un avertissement précisant que toute tentative de reprogrammation parallèle serait considérée comme une violation du règlement.

Cette expérience est extrêmement frustrante : processus de surveillance excessivement rigide, absence totale de flexibilité, aucune adaptation à la langue du candidat et gestion des incidents inadaptée, surtout lorsqu’un voucher est en jeu. Une expérience très décevante pour un examen de certification professionnelle.

I've been waiting for over 2 months for a refund and I still cannot get an answer as to why the process is taking so long and when it is expected to be resolved.

I didn't receive an email confirming that I passed a test. I contacted chat support to see if they could resend it.

The experience was absolutely horrible. After talking to me for an hour, and telling me over and over that they were looking into it, they finally told me that they didn't have the ability to see any details of exams that people take - passing or failure.

OK, they have restricted access. I get that. I'm annoyed at Pearson that they don't empower their chat representatives to solve problems for customers. That's not the fault of the support rep.

What what I'm really annoyed at - what I'm mad about - is that the support rep strung me along for over an hour, wasting my time, when they knew they couldn't do anything for me.

I would have been much less upset if they just said 'hey, I can't do that for you, but I'll pass it along to someone who can help you and they'll get back to you in a couple of days'. That would have take a minute or two and I could have moved on with my day. Instead I'm staring at a chat window for over an hour with misguided hope that this person could solve my problem.

The Pearson Vue requirements are not clear or easy to find online for online testing. Because of this I will need to reschedule the test. The support to reschedule is only during the weekday and there is zero weekend or after hours support. For anyone doing the the first time it is horrible. I would recommend going to the test center in person.

I had to give 1 star in order to get this rating shown.
I have been waiting for a refund for over 1 month and multiple calls and emails they are still unable to resolve this issue.

The call centres are based in India and lines are often bad and they do not understand what the issue is.

I have been cut off multiple times and over 20 emails sent to try and resolve this issue.

It would be a great business idea for someone who took an interest in this area to start a similar business with better processes and customer service as this company have the monopoly

I studied harder than I ever have in my life on my SOCE state test, I was confident in my knowledge and passing. Three attempts, I failed, that's all I get. Some stuff I didn't know, (never even seen in the textbook) but some of the stuff I learned by textbook were put as wrong on the test looking back on a review I paid to do. There were many questions that had three right answers and there would be one that's "even more right" than the right answers. Four answer multiple choice questions. $330 wasted on a test that's made by people that are only in it for the money, that's the vibe I got.

I took 2 exams at the Grimsby branch and I cannot speak highly enough about the 2 ladies that made the process so smooth and easy. One lady was called Carmel and I will remember her forever.
Very professional and very caring ladies

Horrible communcation with PearsonVUE.

Wanted to plan an exam for a Meta Certification. Got through the order proces and even had my business partner and the co-owner of the company in the video call, screen share, to acknowledge what we were reserving.

For some reason, the exam was mutated to 3:30AM instead of 3:30PM. Knowing the exam was at 3:30AM, we would never reserved this time slot. Who makes an exam at 3:30AM anyway?

Got in contact with customer support who basically told me that there's no option to co-operate with me or to take my complaint seriously. "It's policy" they said.

If you were ever to do an online exam with this comapny. I cannot recommend this company, at all.

Would like to say that the test centres in person have always been great. However be wary using the online testing as the greeters are based in India and had a malicious attempt to hack my pc and the greeter couldn't speak English. Then denied being in India even though her ip was showing her exact call centre

This was a nightmare for me. I registered and did everything exactly right. Studied, and then it kept saying that i needed to login to Pearson...but never received any login or the opportunity to create an account. Then, it said i needed to login to MSFT which i did and ran the systems check their and again, no way to get in to the system. The chat help person just wouldn't acknowledge anything i was saying and just asked if i wanted to reschedule over and over again. It was very strange and probably a bot. Just cannot understand how the customer service could be so hard to navigate ...its a simple thing really, but it was incredibly demeaning the way the conversation went.

What is wrong with piece of paper and a pen?????
Was told I can't use it, luckily found a whiteboard in the office but it was rejected due to having days printed on it!!!

Ended up writing calculations on my desk like a psycho. At least it was a whiteboard marker. Otherwise was told to reschedule!

While I was writing the exam, the exam window suddenly closed. I had answered only three questions and have no idea why it got closed. I immediately inquired about it, but they said they did not know the status.

The next day, I received an email stating that I had moved out of the webcam view. I did not move out at all. I then contacted customer support and asked them to share a screenshot or any evidence showing when and how I moved out of the camera view. They responded after a day, again stating that I moved out of the camera view, but without providing any details or proof.

I called them again and requested an option to reattempt the exam. Now they are saying that I have to pay again. This is extremely frustrating. There is no sincerity in how they handle such issues, and they do not seem to understand how much candidates suffer after receiving such messages. Their attitude feels like, “Whatever we say, you must follow. If we ask you to pay again, you have to pay again—do not ask questions.”

I have been working with this product for the past two years and prepared for this exam for more than two months. This situation is totally depressing. Microsoft should take note of this company’s behavior and how they treat exam candidates.

Absolutely horrible experience. I was meant to take a Microsoft Certification exam that never launched on the desktop application. When I contacted support, I asked for a refund so I can plan a new exam date.

Instead, I was told that they cannot refund me and have to decide on a new date there and then, so my time and money were basically held hostage for their mistake.

For the last 5 years, I took 3 exams succesfully with pearsonVue, the last one a month ago. Always I used the same Microsoft learn profile. last week I took my fourth exam and got notified that my legal name in their system did not match my full name in my passport. They have somehow taken my credit card name and used it to fill in this legal name on my microsoft learn profile. Most Dutch people have multiple first names, so any Dutch credit card company abbreviates all your first names. I never entered this name as the legal name in my passport myself in their system!!!! Micrsoft learn also shows that I never approved this name as my legal name. Instead of refunding or offering another attempt at this exam, they blamed me and couldnt explain me how to get this fixed. Their was a huge language barrier with an Indian support worker with no ability to use the phone alphabet in any way. They also had 0 experience with Dutch naming traditions. I can still not book a new exam at my own expense, since this legal name is still wrong in their system. And they just do not help in any meaningfull way. I feel betrayed.

Horrible experience taking an IAPP test with Pearson View. Their technical support has no idea what went wrong with the exam. This is like a big nightmare with noone to help you. They just tell you the test did not load with no other explanation. So bad!

Could not launch exam despite running and passing the equipment test, no contact link to support, just a link that took me to a cryptic FAQ page where no actual support or relevant contact information was available. Absolutely useless, will be complaining to Microsoft as there seems to be no other way in their site.

A total garbage system. Got my first test revoked for no reason and now it is saying I cannot access test due to a network error even though the testing environment is the same one that I took the other one on. No structure. Just a monopoly company pushing out slop because they control the space.

Shame! Not professional - not able to launch test after 1 hour of queuing - waist of time .

I have had my Microsoft exam cancelled 3 times (so far). The last one waited until I was physically present to be told the exam center couldn't get the exam set up (ever since their computers updated to Windows 11). Was told it was a Pearson Vue problem. Exam takers had to stay for 30 minutes past exam time to get a "case number" (which apparently means nothing). 12 hours later, I received an email stating the exam center could not process my exam (12 hours earlier). Called the following day to reschedule to be told their system was down. Called two days later and spent 42 minutes on the phone to try to re-schedule. Fingers crossed I don't get cancelled a 4th time. Customer service is brutal!

I wasn't even able to start my exam, I kept getting this one error, I called the customer support line to explain my problem, the person who picked hung up and never called back, I contacted support on the website and they havent gotten back to me and I have to write my exam before the end of this year
Please do better 🙏🏾