Persis Collection - Persian Art Gallery レビュー 705

Persis Collection - Persian Art Gallery からの回答

2023年12月10日

Hello

I trust this message finds you well.

Thank you for taking the time to share your concerns in your recent review. We sincerely apologize for any inconvenience you've experienced and appreciate the opportunity to address your feedback.

We understand that the shipping fees and overall pricing have raised some concerns. We strive to be transparent about all associated costs and are committed to providing value for your investment. Your satisfaction is paramount to us.

To gain a better understanding and to assist you more effectively, could you please provide additional details or specific aspects you found challenging? This information will be immensely helpful in refining our services and addressing any discrepancies.

We genuinely value your patronage and are here to ensure your experiences with Persis Collection are positive. Our team is dedicated to continuous improvement, and your insights play a crucial role in this process.

Thank you for your understanding and patience. We look forward to hearing more from you and working towards a resolution that exceeds your expectations.

Warm regards,

Arya
Persis Collection

Persis Collection - Persian Art Gallery からの回答

2023年9月8日

Dear Valued Customer,

We appreciate your feedback regarding your custom-made gold necklace, and we'd like to provide some insights into the details of your order.

We understand that customized jewelry involves a collaborative process, and we made every effort to accommodate your specific design preferences, including the request for a thicker chain. Finding the exact chain you desired posed certain challenges, but we went above and beyond to meet your expectations.

In terms of the weight, the initial estimate for your necklace was approximately 10g, not 12g as mentioned in your review. The final weight of the necklace came in at 8.8g, which is within the usual margin for custom-made items due to design intricacies.

We take immense pride in our commitment to customer satisfaction, which includes numerous phone calls and open communication to ensure your unique piece was crafted to the highest standards. We also provided various discounts to reflect the uniqueness of your order.

We believe your review doesn't accurately represent the effort and dedication we put into fulfilling your requirements. We value your trust in us and would welcome the opportunity to discuss any concerns or additional preferences you may have.

Your satisfaction is our priority, and we remain dedicated to delivering exceptional custom jewelry tailored to your vision.

Thank you for your understanding and consideration.

Best regards,

Persis Collection - Persian Art Gallery からの回答

2023年9月8日

We sincerely apologize for the delay you experienced with your order, and we appreciate your feedback.

The delay in your shipment was primarily due to an unexpected holdup at the airport, which regrettably resulted in a longer delivery time than anticipated. We understand the importance of meeting specific "need by" dates, and we're truly sorry for not communicating this potential delay more effectively.

We acknowledge that the items arrived after your event, causing disappointment, and for this, we're genuinely sorry.

We're continually working to improve our communication and shipping processes to ensure a more seamless experience for our valued customers. We take your feedback seriously, and we'll use it as an opportunity to enhance our services.

If there's anything we can do to make amends or assist you further, please don't hesitate to reach out. We appreciate your understanding and the opportunity to learn from your experience.

Persis Collection - Persian Art Gallery からの回答

2023年9月8日

We appreciate your feedback, and we're sorry to hear about your experience.

Your order for two backordered items was indeed subject to a production time of 3 to 5 weeks, but we managed to expedite this process, delivering your shoes just 10 days after your order. We shipped them separately at no extra cost to ensure prompt delivery and also dispatched the coasters within the specified timeframe.

We value your input, and we're committed to improving our processes to better meet your expectations in the future.

If you have any further questions or concerns, please don't hesitate to reach out to us directly. We strive to provide the best service possible and appreciate your feedback to help us achieve that.

Thank you for giving us the opportunity to serve you.

Persis Collection - Persian Art Gallery からの回答

2023年8月25日

Dear Moj,

We appreciate your feedback regarding your recent purchase. We apologize for any disappointment you experienced with the sizing of the skirt. We strive to provide accurate sizing information through our product descriptions and size chart to help our customers make informed decisions.

Regarding the sizing concern, we want to clarify that our size chart is designed to align with standard measurements, and a US size 6 should indeed have a waist measurement of approximately 68 cm. We understand how frustrating it can be when an item doesn't fit as expected, and we deeply regret any inconvenience this has caused.

We also want to address your concern about our return policy. While we don't offer free returns for cases where the mistake is made by the customer or for changes of mind, we do have a process in place for returns and exchanges, particularly when the issue is related to product quality or fulfillment errors.

In response to your mention of not reaching out to us for assistance, we genuinely encourage customers to contact us if any issues arise with their orders. We are committed to resolving concerns and ensuring a positive experience. We're glad to hear that the other items in your order were received in perfect condition.

We genuinely believe that leaving a negative review for a mistake that was unintentionally made by yourself isn't a fair representation of your overall experience. Our aim is to provide the best possible service and products to our customers, and we are committed to working with you to find a resolution that meets your satisfaction.

If you are willing, we would be more than happy to offer you an exchange for the correct size. Please follow the steps mentioned in our recent email, and we'll promptly process the exchange once we receive the item and verify its condition.

Thank you for your understanding and for giving us the opportunity to address your concerns. We hope to have the chance to restore your faith in our brand and provide you with a more positive experience in the future.

Best regards,

Persis Collection