Piglet's Pantry レビュー 

1,021
•
TrustScore 5段階評価の3.5

3.7

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5つ星のうち4の評価

All the food was v v fresh and delicious and tasty to eat. The lemon drizzle cake is to die for. My afternoon tea box didnt arrive until 5.30 which was disappointing. If you want your tea served... もっと見る

5つ星のうち1の評価

Tried to order an afternoon tea for my parents several times as they received a voucher. It would not go through. Could not find any contact details to get support. The voucher was for £40 and the aft... もっと見る

5つ星のうち5の評価

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... もっと見る

5つ星のうち5の評価

Ordered afternoon tea for 2 delivery using Buyagift voucher.Such an easy process from start to finish with excellent communication from Piglet's Pantry. Delivered via DPD on agreed date (1 hr windo... もっと見る

企業情報

  1. パン屋
  2. ・
  3. 卸売パン屋
  4. 仕出し飲食料品の提供業者
  5. 食品製造業者

当該企業による記述

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


連絡先

3.7

まあまあ

TrustScore 5段階評価の3.5

1021件のレビュー

5つ星
4つ星
3つ星
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1つ星

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ネガティブなレビューの 36%に回答しています

通常2週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(1,021)

過去12か月のレビュー数: 118件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Shocking customer service.

I have used Piglets pantry many times in the past for both myself and as gifts for friends and family. I purchased another hamper near the end of June which arrived absolutely destroyed . It had been ordered for a special occasion and because of the nature of the occasion I had to go out and repurchase items to replace the damaged ones . I reached out to Piglets Pantry immediately and they still haven’t responded to me . I feel this is very poor and the company has gone down hill , they have definitely had enough time to respond me. I’m not sure if I will use again after this encounter

2026年6月19日
自発的なレビュー
5つ星のうち5の評価

Delicious!

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What a special delicious gift. We’d highly recommend it x

2026年8月1日
自発的なレビュー
5つ星のうち5の評価

Highly recommend

We recently had an afternoon tea for four delivered from yourselves, and I wanted to say THANK YOU!  It was absolutely delicious, the quantity was amazing, and we loved every mouthful, it arrived perfectly packaged and chilled and lasted for a good few days, which was great.  Thanks so much, we will be ordering again.

2026年7月17日
自発的なレビュー
5つ星のうち1の評価

Cream Tea for Two

Originally purchased for delivery on 26th of June. Company emailed 2 days before and said it now couldn’t be delivered until the third of July. They then emailed again on the 2nd saying that due to “significant issues”, they wouldn’t be able to deliver until the 4th July. They stopped responding mid-email chain about redelivery, as we wouldn’t be home on the 4th, and arrived back at lunchtime to find a box thrown on our front step. Opened the box to find the icing of the cake everywhere, and no clotted cream as advertised.

My wife (for whom this was a birthday present) dare not eat anything given it’s been left outside in the sun all morning. I’ve dared to eat a sausage roll, and whilst an odd experience due to it being covered in icing, I actually found the quality to be pretty good considering some of the reviews on trustpilot.

Now I’m left with a box of largely inedible mess, the only bit I’d eat with icing on it unusable because they didn’t include the cream, and I’m also down an hour of my life from back and forthing whilst they messed me around with delivery.

They seem to have got sausage rolls right, but literally everything else very, very wrong.

2026年7月4日
自発的なレビュー
5つ星のうち1の評価

What can I say except that they failed…

What can I say except that they failed to meet any expectations… delivery booked and paid for to be delivered .. one email with receipt nothing else .. tried to call several times no answer , no email contact , had to contact through Instagram who said it was down to extreme heat and delivery problems .. total and absolute rubbish like so many companies in the UK now they over promise and don’t deliver please provide me with my money back .. thanks

2026年6月28日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Hello, we're very sorry to hear that you were disappointed with your experience.

After investigating, we found that your order was placed the day before the delivery date selected. As we do not offer next-day delivery, our system should not have allowed this order to be processed, and we sincerely apologise for that error.

We are currently looking into the issue to help prevent it from happening again. As a gesture of goodwill, we have issued a full refund.

We appreciate your feedback and are sorry for the inconvenience caused.

5つ星のうち2の評価

Sadly Disappointed

My second order following a great one before. Sadly this time I'm hugely disappointed. On 23rd May, I ordered 2 Classic Vegan Teas for delivery today. Unfortunately only 1 has been delivered, despite checking with the delivery driver if he had another one in the van for me. The one that arrived was delivered from a hot van, and the dry ice was completely dry and the food was completely unchilled. The 2 boxes together, were intended for a gift, which is now rendered useless as the order is incomplete. I am also concerned about the safety of the food which was delivered as I have no idea of knowing how long it has been unchilled for. I went online to leave a message as there is a timeframe in which to do this, however the "submit" button does not work, and therefore the email cannot be sent. I'm away on Monday so now what? Piglets, please advise

2026年6月27日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Hi Helen, we are so sorry to hear there has been an issue with your order. We have faced some challenges with the heatwave. We would really like to resolve this for you.

Please email info@pigletspantry.co.yk or call 01903 215054 so we can assist. Thank you!

5つ星のうち2の評価

Not great

Ordered a savoury afternoon tea for one for my day for fathers day. The box that contained the food was open within the sealed delivery box and the sticker seal was ripped.
Everything was out of place. We struggled to work out in the pinwheel has been nibbled at or if it was just damaged as we couldn't see any broken pastry. The red leicesrer sausage roll, didn't have any or much cheese as you couldn't taste it.

The dry ice was completely gone and food was only slightly chilled upon delivery.

Unfortunately, this is the first and only time I would order from here

2026年6月25日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Hi Hannah, we are so sorry to hear the order did not arrive as expected. Please email us at info@pigletspantry.co.uk so we can resolve this or you. Thank you!

5つ星のうち1の評価

Total waste of money

We had the savory box bought for us by our daughter for Father’s Day and I have to say, it was extremely disappointing the quich was very mushy and wet and the pastry was so soggy,
I’m not sure what was in the oblong boxes but it was like eating sand and tasteless, over all I felt sorry for my Daughter as we feel she totally wasted her money, they need to rethink their savory option

2026年6月20日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Hi Tracey, we are so sorry to hear you were disappointed! Have you emailed us with this feedback? This sounds like something has gone wrong with the delivery if you are saying it's mushy and wet.

If something doesn't arrive correctly, we will usually offer a resend of the box. Please send an email to info@pigletspantry.co.uk if you haven't already.

5つ星のうち2の評価

Father’s Day savoury afternoon tea.

Ordered a Father’s Day savoury afternoon tea. No confirmation email of the order was received so I had to chase them to confirm the order had gone through. I have just been sent a photo of what arrived and was disappointed to see the ‘luxury tomato ketchup’ shown on all their marketing was a sachet of Heinz’s tomato ketchup.

2026年6月20日
自発的なレビュー
5つ星のうち5の評価

Oh my goodness wow

Oh my goodness this was such a perfect gift for Father’s Day, he was beyond impressed and so was I! Beautiful packaging, beautiful arrangements, smelt absolutely incredible and he is so excited to it he’s so chuffed!

2026年6月20日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for the lovely feedback! We are so pleased he enjoyed it. Thank you for your order! 💗

5つ星のうち5の評価

Afternoon tea for 4

Delicious afternoon tea for 4! We enjoyed the mix of savoury and sweet dishes. The sausage rolls were huge and full of flavour. The quiches had a light and delicate flavour. The best cake was the carrot cake. We fully enjoyed the food it made our day special. Excellent quality! Will definitely order again and recommend!

2026年6月18日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for this wonderful feedback. We really appreciate it. We are so pleased you enjoyed your order. Thank you for your order! 💗

5つ星のうち5の評価

Fabulous afternoon tea

Fabulous afternoon tea! We ordered for 5 people and every item was delicious, delivered exactly as expected and great to have instructions on heating the savory items and scones. They had thought of everything.

2026年6月13日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for this wonderful feedback. We really appreciate it. We are so pleased you enjoyed your order. Thank you for your order! 💗

5つ星のうち5の評価

Awesome customer service

After a bit of technical trouble with the payment on the website, I was fortunate enough to be connected to Leanne who kindly placed two orders over the phone. She was professional, personable and caring - offering suggestions to best fit the recipient’s preferences.

I’ve ordered several afternoon teas from PP, and am always pleased with the delivery, how the items are presented and more importantly, how they taste. Great service, thank you.

2026年6月9日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for your feedback. This is really valuable to us, and I will make sure Leanne sees this. I know she will appreciate it! Thank you for your order! 💗

5つ星のうち5の評価

Buyagift voucher - emailed to arrange and everything was great

Got an afternoon tea box via a buy a gift voucher. Could not use the voucher via the website so I emailed and was responded to within a couple of days and arranged delivery for my chosen day (extra cost for saturday delivery as weekdays did not suit which i phoned up and paid over the phone as advised)
Customer service was helpful and the box arrived on the day requested. The sausage rolls, mini quiches, scotch eggs, cakes and scones are delicious and made a lovely treat. Thank you very much, will definitely consider getting this again as a treat or as a gift for others

2026年6月6日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Thank you for this wonderful feedback. We really appreciate it. We are so pleased you enjoyed your order. Thank you for your order! 💗

5つ星のうち5の評価

Tasty with lots of variety

This was a gift from a friend. The afternoon tea was for four, there was so much food we were able to stretch it out over two days, which was nice. The quality of food was outstanding! Having a mix of savoury and sweet treats was really enjoyable.
I would definitely recommend it, and will buy one as gifts for friends.

2026年5月28日
自発的なレビュー
5つ星のうち1の評価

They just ignore you

Recieved a Savoury Afternoon Tea at Home voucher through BuyaGift. For whatever reason it doesn’t work on there website so they ask you to email them, I emailed 4 times over the span of 2 months and am still waiting on the email to even be acknowledged. Real shame as sounded great but seems to be let down by poor customer experience!

2026年5月27日
自発的なレビュー
Piglet's Pantry ロゴ

Piglet's Pantry からの回答

Hi Dave, we are so sorry to hear that you struggled to redeem your voucher. I have had a look through our ticket system and we did respond asking for more details to book this but it looks like it failed to send.

I am so sorry for this! It's such a shame that we didn't realise it hadn't gone through.

I have sent you an email now asking for more details. Please call our office on 01903 215054 if you need any further assistance.

5つ星のうち3の評価

This my second Piglets Pantry afternoon tea, disappointed this time

This my second Piglets Pantry afternoon tea, a Birthday gift from my friend. Last year I enjoyed every morsel,this year, not so much. The box arrived in the afternoon as I was told it would. On opening I found the inner box had not been sealed properly and on of the jams was loose and had damaged on of the cakes, squashing it slightly and losing most of the icing. The carrot cake tasted more like ginger cake and the Victoria Loaf cake had lost its jam & icing due to the little jam rolling around. The two Lemon Drizzle cakes were carrot cakes with white frosting & lavender flowers on top. Very disappointed with all of them BUT the mini quiche were delicious, the scones wonderful with the jam & cream. Scotch eggs were tasty as were the sausage rolls. My friend and I really enjoyed the scones and quiche but we were disappointed with the cakes especially since last years were fantastic.
Delivery was on right day just didn’t enjoy it as much Sorry. Last year you got 5 stars only 3 this year. Might go out next year for our afternoon tea!

2026年5月19日
自発的なレビュー

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