Pinkstorage レビュー 2,976

It was ok while there was the reduced rate but once i was on full rate this was where the price hiked every month so it felt and by the time we got rid of the unit the weekly price had doubled. Starts at £15 a week became £55 a week.

Pleased with the container found it nice and clean

Easy to book and access site. Multiple registrations can be added to make entrance easier. Clean and dry units

Nice clean storage unit and everything was very easy and simple

Easy to apply and easy to pick up the key only down size to many storage unit on the site so you struggle with a large van

It was easy to use and I could contact people ready to help with any issues I had to begin with(user error)

Easy to book, great offer for short term requirements. Clean and fresh, easy to use.

Simple and easy to set up everything in place. If help required it's a phone call away.
Excellent service.

Pink storage are proper opportunists. They lure you in with cheap prices so that you hump all your household clutter there and then they quickly ramp up the costs. BY 500% IN A FEW MONTHS. Just after you bumped in all your stuff.
They charge weekly and if you’re late paying (over £250 per month) they LOCK your unit and you can’t even move out any more until you pay.
No idea how they can have so many positive reviews. Probably fake.

Payment due today, banks not working paid it via Apple Pay all before 10am and trying to charge a late payment fee of £20. Just be careful as this is obviously wrong as the payment isn’t late it was paid before 10.am. I will take this further to stop it happening to someone else

Extremely easy online sign up. Great price. Units are large, clean, dry and secure. Complimentary bottled water. Access easy. Staff were very responsive and helpful by email. Would definitely recommend and use again.

Smooth sailing, seems very secure, great prices

Pink Storage ticks all the boxes for me. The units are exactly as described. Clean and to a good standard. The water and sweeties are a very welcome touch. I will highly recommend this company. Very professional and easy to use on line. Customer service is brilliant.

Quick and Easy to set up on line and a good space at a good price.

We are one of a growing number of customers at Pink Storage Swansea who have experienced theft and damage to our belongings, followed by a very disappointing response from the company.

When my partner attended our unit on 31 January to drop off items, she discovered that the rear of the unit had been cut open, the contents had been ransacked and turned upside down, and many items had been damaged and left exposed to the weather. The unit had effectively been left open.

We immediately tried to contact Pink Storage but discovered there was no way to contact anyone over the weekend. We had to call the police, who attended the site and confirmed that multiple units had been broken into.

Because the units had been left exposed, the police advised that forensics would likely not be able to recover usable evidence.

Over the following days we returned to try to salvage what we could. Many belongings were destroyed or damaged, including musical equipment, office equipment, personal possessions, jewellery, and family heirlooms accumulated over many years. Some electrical items were soaking wet after being left exposed.

What has been most upsetting is the lack of empathy and practical support. When we finally spoke to Pink Storage, the response was defensive rather than supportive, and there was no meaningful help offered to secure or remove our belongings.

Since sharing our experience, other customers from different Pink Storage sites have contacted us describing similar incidents and similar treatment, which is deeply concerning.

While dealing with the aftermath we also discovered serious concerns about the site’s security. The CCTV system did not appear to be operational, vehicle access barriers were not functioning, and yet the site advertises 24/7 monitoring.

When we raised concerns about the CCTV system, we were told that the police were responsible because they had seized the NVR unit. However, when we contacted the police directly, we were informed that the NVR had been seized in November as part of an unrelated investigation and that it had not been functioning at the time. This raises further concerns about why the system had not been repaired or replaced in the meantime, particularly given that the site continued to advertise 24/7 monitoring.

Pink Storage has also publicly claimed to be associated with the Self Storage Association (SSA) and has written about the importance of SSA membership and the standards it represents. However, when we contacted the SSA directly, we were informed that Pink Storage is not a member, which raises further concerns about the accuracy of the representations made to customers.

After the incident, new CCTV and security measures were installed very quickly, including the installation of new cameras and the presence of an on-site security guard. This raises serious questions about why adequate security measures were not in place beforehand.

We had also paid for protection cover as part of our storage agreement. Instead of a straightforward claims process, we are now being required to deal with solicitors simply to pursue payment under the cover we paid for.

This whole experience has been extremely distressing. We trusted Pink Storage with our belongings because the site was marketed as secure. Based on our experience, we would strongly advise others to carefully check how secure the site actually is and how incidents are handled before storing anything valuable there.

Quick and easy to arrange a storage container.
Reasonably priced.

Great storage prices, clean site and secure.

One star knocked off as the gate to the site was out of use for several days when I first took the container and the solution of just leaving the gate open made the site less secure and meant that I didn’t feel comfortable taking my possessions until it was fixed.