Pitchup.comレビュー 

2,263
TrustScore 5段階評価の4.5

4.4

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

Used Pitchup app before a couple of years ago but, having looked at it this morning for the first time since then, was amazed at how well the app was laid out and how well it worked. Remembering yo... もっと見る

5つ星のうち5の評価

Easy to book and more or less instant confirmation. One suggestion - it would be nice to have an app so that I could tap directly on my iPhone rather than search web which means I have to remember t... もっと見る

企業が回答しました

5つ星のうち5の評価

Beautiful clean site definitely come again :) Pool is brilliant not over crowded just right, the pod is clean perfect for little get away for small family and the views are beautiful, park on site... もっと見る

5つ星のうち2の評価

We have used Pitchup.com for many years. On our last booking made 7 months in advance, we were surprised that when we rechecked the rate weeks before our arrival as our friends also wanted to stay, th... もっと見る

企業が回答しました

企業情報

  1. 旅行代理店
  2. キャンプ場
  3. 休暇施設サービス
  4. レクリエーション・休暇用キャンプ
  5. 旅行情報収集サイト
  6. 貸し別荘

当該企業による記述

Book more than 5,000 campsites, glamping sites and holiday parks on Pitchup.com. We feature a wealth of outdoor holidays from caravans and lodges to tent pitches and wigwams in 70 countries in Europe, the Americas, Australia and Africa. Based in London, Pitchup.com was founded in 2009 and is regularly featured in the national press. Awards include FT 1000 Financial Times' 1,000 fastest-growing companies in Europe 2018, 2019 and 2020, Deloitte UK Technology Fast 50 and the Red Bull 'Future 50'.


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4.4

優良

TrustScore 5段階評価の4.5

2263件のレビュー

5つ星
4つ星
3つ星
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この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 92%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(2,263)

過去12か月のレビュー数: 200

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5つ星のうち5の評価

Excellent Camping/MoHo App!!!

Used Pitchup app before a couple of years ago but, having looked at it this morning for the first time since then, was amazed at how well the app was laid out and how well it worked. Remembering you arrival and departure dates, other available site with the same dates and associated costs right within the same scrollable page! Brilliant stuff. Other well-known app developers should take note.

I think we'll be using Pitchup permanently from now on. Excellent work!

2026年6月7日
自発的なレビュー
5つ星のうち2の評価

Booking early does not guarantee the best rate

We have used Pitchup.com for many years. On our last booking made 7 months in advance, we were surprised that when we rechecked the rate weeks before our arrival as our friends also wanted to stay, the rates had gone down. Beware that booking early does not guarantee the best rate as Pitchup.com appears to have no price promise or influence over the rates set by the campsite owners. Pitchup.com unable to help with regard to price query.

2026年6月4日
自発的なレビュー
Pitchup.com ロゴ

Pitchup.com からの回答

Thank you for taking the time to share your feedback, and we're sorry to hear about your disappointment regarding the price of your booking.

We understand how frustrating it can be to book 7 months in advance and then later see lower rates available for the same stay. While Pitchup.com has a price parity agreement with campsites, which means the price on our platform should be the same as or lower than the price offered directly, the owners themselves are responsible for setting and managing their prices and promotions.

As a result, pricing can sometimes change, e.g. if they have annual price reviews, or if they use dynamic pricing where campsite owners adjust their pricing in response to demand, availability, or seasonal factors, which is a common tool in the hotel and travel industry. Unfortunately, once a booking has been confirmed, we are unable to influence or override the campsite's pricing decisions. If rates on Pitchup.com match the site directly, they're still in line with our price parity agreement.

We appreciate your loyalty over the years and understand why this is frustrating. Your feedback is valuable, and we'll ensure it is shared with the relevant teams as we continue working to provide the best possible booking experience for our customers.

5つ星のうち1の評価

The company offers no customer service…

The company offers no customer service and is just concerned with collecting their commission. They are also happy to publish false, fake reviews and publish them anonymously even though evidence has as been provided to them, and to which they replied to in a email admitting that the statements in the review were in fact inaccurate and incorrect.

2026年5月28日
自発的なレビュー
5つ星のうち5の評価

Beautiful place

Beautiful place, friendly welcome. Domes are generous size, with comfy beds and warm duvets as well as little log burner which we didn't need. Bathrooms are lovely, kitchen has all you need.

2026年5月26日
自発的なレビュー
5つ星のうち5の評価

Beautiful place

Beautiful place, nice and peaceful and so clean. Toilets and showers all great.
Will return.
Thank you to the owners for helping us with the late check in on Friday.

2026年5月23日
自発的なレビュー
5つ星のうち1の評価

Another website to avoid.

Another website to avoid.
Gave up on website navigation before making a booking.
The persistent 'log into your Google account' pop up when looking at each camp site page is just to much. Its intrusive and rude.
I have lived and will continue to live my life without google knowing everything I do.

2026年5月14日
自発的なレビュー
Pitchup.com ロゴ

Pitchup.com からの回答

Thank you for your feedback, and we’re sorry to hear that your experience with the website was frustrating.

The Google sign-in option is provided as a quick and convenient way for some customers to access their accounts, but there is absolutely no obligation to use it in order to browse or make a booking.

We appreciate your comments regarding the Google sign-in pop-up and we’d be very keen to hear more about your experience so we can continue improving the site. Please feel free to contact us at enquiries@pitchup.com with any additional details.

5つ星のうち5の評価

Fully recommend

Used this site on many occasions and can not fault, easy booking app, lots of locations and never had any issues. Fully recommend!

2026年5月13日
自発的なレビュー
5つ星のうち1の評価

Booked a trip thru PitchUp for the…

Booked a trip thru PitchUp for the Camping L'Île des Trois Rois - this being solely a fishing trip. Site information states they have a fishing lake and a pitches adjacent to the River Seine.

Fact is that you cannot fish the River Seinefrom the campsite and have to travel to Petite Les Andeleys to fish, although this wasn’t in my plans & have to drive and pay for parking if available.

The lake has not had any management by the site owners - so any swims are overgrown by trees and vegetation making fishing near on impossible. the only swim that I could actually cast out a feeder rod out had sunken/ prominent ( tree roots/branches) evident, making fishing & tackle a total lottery!!! This isn’t a fishing lake - so the writeup by PitchUp totally false & mis-leading.

Overall a not so nice campsite as it does requires maintenance thru out the site and is showing its age ! Staff were friendly & apologised when leaving 2 days early that they could not refund.

Will I use PitchUp again - I doubt it !!

2026年5月11日
自発的なレビュー
Pitchup.com ロゴ

Pitchup.com からの回答

Thank you for taking the time to share your feedback. We’re sorry to hear that your trip did not meet expectations, particularly as the fishing facilities were a key factor in your booking.

We understand your frustration regarding the condition of the on-site lake and the fishing access available during your stay. The information shown on our listing, including details about fishing facilities and campsite amenities, is provided directly by the campsite itself. While the listing does state that fishing is available on the on-site lake and that pitches are adjacent to the River Seine, it does not state that fishing is possible directly from the riverside pitches.

As Pitchup.com is a booking agent, complaints regarding the condition, maintenance or suitability of on-site facilities would need to be raised directly with the campsite management using the contact details provided in your booking confirmation. However, we have noted your comments and will share this feedback with the campsite team so they can review both the maintenance of the lake and the clarity of the information provided on their listing.

We appreciate you bringing this to our attention and are sorry that your holiday experience was disappointing.

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