Awful customer Service , after sales is shocking. Loads of chatbots , you get an account manager assigned to you but never gets in contact with you until you express your going to leave.... ãã£ãšèŠã
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Awful. When someone cancels a session the refunds are never issued and the chatbot crashes when you ask for it. Just gobbles up money for sessions you never have.
Charged £55 for an annual subscription thats not clear at all what it does as you have to then book on top - very misleading. Support only allows to an AI bot that says as subscription through Apple,... ãã£ãšèŠã
Al limite della truffa. Chiedono quasi 2⬠di commissioni a testa, quando gia' il campo costa circa 15/18⬠a testa (almeno nel nord italia), quando potrebbero farsi pagare queste "quote ingiustificate"... ãã£ãšèŠã
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In to make easy money
Ok for arranging games but the rating algorithm must have been put together by a 4 year old child. Think they wud have put some thought into it for the easy money they receive. If u just say get beat of soneone way higher than you ,your rating goes down???? Obviously run by money grabbing morons.
Commissioni scandalose ed esagerate
Al limite della truffa. Chiedono quasi 2⬠di commissioni a testa, quando gia' il campo costa circa 15/18⬠a testa (almeno nel nord italia), quando potrebbero farsi pagare queste "quote ingiustificate" dai club o dai mille sponsor che hanno, visto che sono anche pubblicizzati nei campi del premier padel. Ho saputo che stanno cercando investitori e soci e mi auguro nessuno gli dia retta, facendoli fallire o facendoli scendere dal piedistallo. Mi auguro anche che possa esserci qualcosa di concorrenziale, in modo da fargli eliminare commissioni e calmierare un po' i prezzi. Se potessi, darei 0 stelle! vergognosi
La empresa Playtomic deja jugar en lasâŠ
La empresa Playtomic deja jugar en las pistas de Padel en todos los centros VALS Sport en Málaga a las 09:00 h de la mañana de lunes a domingo y dias de Fiesta 23:00 H
Molesta a los vecinos por ser las 09:00 h con las pistas de padel, gritos, pelotazos en el cristal y no deja dormir , 6 pistas a la vez es como una obra haciéndo ruido. Se le ha comunicado a la policÃa, Empiecen mas tarde 9:30 de lunes a sábados y domingos a las 10:00h
CENTRO VALS TEATINOS Y CÃNSUL MÃLAGA.
Slow Customer Support
Customer support makes you wait for hours and you canât even receive a response unless youâre staring at the app. Furthermore, the ability to edit and change games is so restrictive and you end up being paired with people 2x as good as you because it locks you out of level control
Deze app is meer dan verschrikkelijk
Deze app is meer dan verschrikkelijk, zeer onduidelijk, er zitten veel fouten in, bij de padelbaan komen ze er ook niet uit dus niet dat ik een azijnpisser ben. Dit moet en kan beter, het is een verdienmodel een dergelijke app dus snijden jullie jezelf in de vingers
Ik kon niet betalen in de app
Ik kon niet betalen in de app, de baan was wel gereserveerd. ik had contact opgenomen bij de organisatie playtonic omdat er te veel geld was afgeschreven van de rekening. dat was een boete voor het niet betalen ( ik kon niet betalen ). ik had geen eens de tijd om contact op te nemen en het was al afgeschreven. nergens staat ook duidelijk dat dit zou worden gedaan.
Stelletje boeven.
Zoals vaker een padelbaan geboekt, ergens iets verkeerd gegaan tijdens het boeken. Probeer de baan te annuleren, maar staat ineens op een oud mail adres. Hierdoor niet kunnen annuleren, meteen een mail gestuurd met deze informatie. Hebben ze geen boodschap aan en er worden geen refunds gedaan.. Top organisatie dat Playtomic!
Desastre atención al cliente
Desastre atención al cliente. No devuelven importe por la cancelación
Betalen je geld van geannuleerdeâŠ
Betalen je geld van geannuleerde wedstrijden niet terug en zij vervolgens niet te bereiken, oplichters
Worst customer service imaginable.
Most people only pick games they thinkâŠ
Most people only pick games they think will win , easily lots of games booked but no one plays ???
Servicio nefasto
A parte de unas comisiones bastante elevadas, crean perfiles falsos para atraer clientes, como si esto fuera Tinder. Patético. Ojalá pronto tengan competencia.
SCAM
SCAM
When subscribing the App clearly mentions "Try 14 days for free". DO NOT CLICK subscribe if you expect to have a free trial. As they will deduct money from your bank account immediatly.
Even when contacting them for support, several times, they do not refund the money. Crazy!
The levels are not accurate
Playtomic, The levels are not accurate! People know how to work the system by playing a match with people at much higher levels than them just to pull their level up. Needs to be a way to level people individually. Leveling sessions donât work well either.
I was unexpectedly charged 1000 EuroâŠ
I was unexpectedly charged 1000 Euro with an invoice marked âauto-renewal,â even though I never authorized such a transaction or made any purchases thorugh your app. This has been done from "Aircourts" and based on Google, they are part of you!
This forced me to delete my payment card for security reasons and by now having multiple additional troubles. I still have not received a clear explanation of why this happened or how my data is being handled. I expect a full refund and an explanation as well as information how my data are handled!
Un desastre
Un desastre. Intenté cancelar por mal tiempo según las normas del centro (DUIN Magic Badalona), pero Playtomic se lavó las manos y me mandó al centro, que tampoco respondió. Mala gestión y cero responsabilidad.
Absolutely awful customer service
Absolutely awful customer service, wouldn't let me cancel a booking 1 minute after the cancellation period even though the venue agreed to.
No tienen un teléfono de atención alâŠ
No tienen un teléfono de atención al cliente y si tienes un problema con ellos no dan la posibilidad de solucionarlo. Supongo que se debe a que son un monopolio en su sector. Si alguen me puede decir una alternativa, que lo comente y dejo de utilizar esto de inmediato.
Terrible
I am a member of a club so do not pay for a court. However I still have to go through the £30 charge held on my card. This however isnât the problem. I have now had two charges of £20 taken out of my account. I have complained on two separate occasions and have not had a refund. If the future is âchat botsâ then we are all screwed. I will now be taking my complaint to my club. Hopefully if they get enough complaints they will stop using this company.
Terrible Service
Terrible!
Booked a court through Playtomic at Home Padel Hoofddorp. Canceled on time, didn't play, and then received a misleading email. Ultimately, money was lost and no response. This company still has a lot of room for improvement.
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