playtomic.io レビュー 

Estoy cansado de denunciar perfiles falsos, hay muchísimos y los de la app no hacen absolutamente nada, detestables

I loved playing Padel & booking via Playtomic until today. Due to jetlag, I inadvertently missed a match for the first time. I apologised as soon as I woke up but 1 of the players was adamant that he'd report me as a no-show.

I then get a demand request from Playtomic for the entire court booking despite the fact the remaining 3 players were able to practice without me.

I pointed out that it was my first offence after 11 matches, that I'd experienced a no-show previously and wasnt aware that I could complain so hadn't been compensated, and suggested a warning would be more appropriate in the first instance but they didn't care and pointed to small print in their ts & cs.

Looking at the small print it appears that my mistake was to apologise to the other players in the chat, because the chat content is used to evidence a no-show. Having discussed this extensively with Playtomic they've confirmed that they scrutinise the match chat so if a no-show apologised they'll impose a whole court booking fee as a fine, but if they remain silent, all 3 players have to ask for a refund in the match chat. It's literally fining nice people only.

So just be aware any of life's unfortunate events e.g. public transport issues, medical episode etc will end up with a disproportionate fine if you apologise to your fellow players.

Having spoken to the venue directly, they've kindly offered to credit my club wallet for the value of the fine imposed by Playtomic but that doesn't resolve the matter as that just means that the fine has been effectively shifted from me to the Venue which isn't fair on them. Playtomic have only offered under duress to consider an amendment to their no-show policy at the next review.

A positive I established from this stressful experience was that you can bypass Playtomic's fees by asking the Venue to top up the club wallet. Out of principle I intend to do this going forward.

No atenen en català a Catalunya. Responen en anglés .
Respostes automàtiques repetitives.
Rarden a respondre.
Treure bandera espanyla del perfil.

No refunds/vouchers/option to reschedule in case of rain is simply outrageous.

Sin conocer a playtomic me cobraron 30 Euro de mi cuenta del banco y no me lo devuelven. Nunca he usado su servicio ni sabía que existen. Después de varios Mails con la empresa tampoco me resolvieron el problema. Habrá que hacer público como trabajan, que cobran a gente sin control ninguno.

Die App wirkt unprofessionell, ich konnte mich mit meiner Mailadresse zwar einloggen, aber die Mail zur Zahlungsregistrierung wurde von STRATO nicht durchgestellt, da Playtomic anscheinend für Spam gehalten wird.
Weder über die Playtomic Webseite noch über die App konnte ich buchen, obwohl eine Test-Kartenzahlung erfolgreich durchgeführt wurde.
Bei Mitspielern gab es das gleiche Problem.
Support = Null

Als je een Weekdeal Wallet Pay deal koopt zijn deze credits vervolgens nauwelijks zichtbaar en onbruikbaar bij het afrekenen van een baan. Maar dan begint het pas. Het doolhof aan onzin. Chatbot weet niks, geen hulpnummers, bagger ondersteuning. Geen credits hier kopen!

Unfortunately several of my padel clubs just switched over and it’s awful. There is always some kind of glitch. When I reached out to support to try to fix it for a game I signed up for I waited for answers for a rep for 2 hours and then she just stopped responding. As a result I lost money for my game. The app itself is confusing and it’s hard to tell where things are

De boeking is verkeerd gegaan maar geen hulp om het op te lossen. Begrijp dat ik mijn geld niet terug krijg, maar credit om alsnog gebruik te kunnen maken van een boeking word ook niet gedaan.

Es un abuso/robo NO pienso jugar ni un solo partido en esta aplicación Padel&Padel era infinitamente mejor.

Just had ‘Thomas’ from ‘NatWest Fraud Team’ (he is NOT NatWest) trying to get me to authorise £200 payment to Playtomic IO! It was a scam from the believable ‘Thomas’ who eventually gave up when he realised I wasn’t going to play ball.

Do not use Playtomic!. We booked and paid for a court via them. There where no available court at the club. Playtomic refuses to refund the money they charged us blaiming the club etc.

I need to get in contact with an human being and not a robot, but that is impossible.Useless customer service!!!!

They've never refunded a deposit for a court booking. Their support is absolutely useless. I provided all the documents they requested (transaction info, bank statement) but they said no, it's not our fault. I highly recommend not to use your bank card when paying for something via this app

La atención al cliente es nefasta, se limitan a un chat con un robot y a unas cuántas personas con poder muy limitado.
Por ejemplo si cometes un error y reservas una pista como evento privado,no te permiten modificar a evento abierto, y si no encuentras jugadores de tu lista a tiempo pagas la pista al completo. De la otra forma, todo el mundo podría ver tu partido y sería más fácil encontrar gente.

Por otro lado, un tema bastante grave a mi parecer, es que CREO que la propia empresa crea perfiles falsos de mujeres para incentivar que la gente se apunte a los partidos. En mi zona hay dos perfiles falsos de mujer, con 0 partidos jugados y que prácticamente a diario aparecen en partidos creados para que te apuntes. A mi parecer una práctica bastante desleal. He reportado en varias ocasiones estos perfiles y hablado con atención al cliente y sigue igual.

This is by far the greediest sports app on the market. Please, whoever has the energy, break down this monopoly that is in charge of this miserable application. UX and UI are horrendous and yet they have the guts to ask 50 eur for a yearly membership.

Abbiamo prenotato un campo a Rivoli in via pisa non ci hanno detto che era all aperto alle 9.30 il campo era bagnato impraticabile non c'era il gestore non restituiscono i soldi e non ci fanno rigiocare non Esistono mail per scrivere molto scorretti

I paid for a levelling session and it's been over 2 months and still haven't received a level. Playtomic have admitted it's a process issue but have refused to resolve it. Here is a quote: "I want to sincerely apologize for the inconvenience you're experiencing. I understand how frustrating it must be to have paid for a service and not see the results you expected. It's certainly not the experience we want for our valued users, and I'm really sorry you're having to chase this issue."

I've been chasing Playtomic, the club and even the personal WhatsApp number of the coach. Each one blames each other, at this point they've just taken my money and not given what I paid for. I've filed a dispute with Amex.

Unilaterally changed the leveling process so now after leveling you go back to only 50% reliability! which completely defeats the purpose of doing a leveling in the first place! Instead now level wildly fluctuating after every game.

Devo segnalare scarsa predisposizione nel risolvere problematiche dei clienti (con account premium). Nella chat di assistenza ti riportano le policy Playtomic che sono mono direzionali.
Nel senso, tu paghi per un servizio, se hai problematiche noi con capitoletto della policy demandiamo ai giocatori o al centro.
In alcuni casi senti il centro e ti conferma invece di sentirti con Playtomic e che loro non possono farci nulla.
Poca trasparenza nel servizio clienti e risoluzione problematiche