Polhus レビュー 

Polhus からの回答

2026年1月29日

Hi John,
Thank you so much for taking the time to share this! We’re really happy to hear that you felt well supported throughout the process.

Warm regards,
Tove
Polhus

Polhus からの回答

2026年1月15日

Hello Mark,

Thank you for taking the time to share your experience. I would like to clarify several points from a factual and technical perspective, as I personally handled your order from purchase through delivery, as well as the subsequent technical support.

While self-assembly is possible with our technical guidance, it remains a substantial construction project that requires practical experience in wood construction or general handyman skills. For customers without this background, professional installation is always recommended. We do not state on our website or in our communications that building a sauna is “easy for beginners.”

Concerning the sauna heater and your claim that it is undersized, we want to clarify that wood-fired sauna heaters are rated by nominal output, not fixed power, unlike electrical heaters. The actual heat output varies depending on fuel load, combustion air settings and the moisture content of the wood. Your heater is capable of reaching up to 14 kW, which is fully sufficient for the Timo sauna given that the walls and roof are insulated.

During our review, we also observed that your heater was overloaded with stones. This restricts air circulation between the stones and significantly prolongs the heating process. For this reason, we advised reducing the stone quantity by approximately 20%, but this recommendation was not followed.

Despite this, we listened carefully to your concerns at every stage and proposed a solution that we considered satisfactory, which you accepted immediately. At that point, your claim was considered resolved.

We regret that you feel disappointed with how the process was handled. We take feedback regarding documentation and communication seriously, and your comments will be reviewed internally to improve clarity for future customers.

We are pleased that the final result is a high-quality sauna and hope you will be able to enjoy it fully going forward.

Should you have any further questions or require assistance, you are welcome to contact us.

Kind regards,
Ahmed Wertatani, Polhus

Polhus からの回答

2026年1月15日

Hello William,

Thank you so much for your kind words!

We’re happy to hear you had a great experience, and I’m glad I could help.

Best regards,
Ahmed Wertatani, Polhus

Polhus からの回答

2026年1月12日

Thank you so much for your kind words! We’re glad to hear that Katriina could guide you smoothly from selection to assembly. Enjoy many relaxing moments in your new sauna!

Best regards,
Tove
Polhus

Polhus からの回答

2026年1月12日

Hei Bård,
Takk for at du deler din opplevelse. Det er leit å høre at du sitter igjen med dette inntrykket.

Leveringen fant sted i perioden rundt jul og nyttår, hvor flere helligdager påvirker både transport og håndtering hos transportører. Dette kan medføre noe lengre leveringstid enn i en normal periode, og dette var også tilfellet her.

Når det gjelder installasjonen, ble vi i dag kontaktet av en rørlegger på deres vegne. Samtalen gjaldt spørsmål rundt teknisk dokumentasjon og tilkobling. Manualene var tilgjengelige for installatør, og det forelå ikke indikasjoner på at dokumentasjon manglet.

De tilkoblingsutfordringene som ble nevnt i samtalen, relaterte seg til forhold i sikringsskapet. Da det ikke var elektrikeren selv som tok kontakt, hadde vi begrenset mulighet til å gå i detaljer på dette tidspunktet.

Utstyret som leveres er egnet til formålet når det installeres og brukes i henhold til produsentens anvisninger. Vi bistår gjerne ved spørsmål, innenfor rammen av tilgjengelig dokumentasjon, og anbefaler alltid at installasjon utføres og avklares direkte mellom autorisert fagperson og produsentens tekniske spesifikasjoner.

Vi er naturligvis åpne for dialog direkte med deg dersom du ønsker å gå gjennom saken nærmere.

Med vennlig hilsen,
Stefan
Polhus

Polhus からの回答

2026年1月12日

Thank you for your feedback! We’re happy to hear you’re enjoying your sauna and that everything went smoothly.

Best regards,
Tove
Polhus

Polhus からの回答

2026年1月5日

Thanks so much for taking the time to share such a detailed review of your Timo sauna.

It’s really good to hear that it’s holding up well in the Welsh weather and that you’re happy with both the heat and the way it looks. We’re also glad you’ve been enjoying it over the past year.

We really appreciate your honest feedback on the instructions. A lot of what you mention comes down to the interior panelling, where we don’t currently give step-by-step guidance. There are a few ways to handle things like window finishes depending on experience and preference. That said, we totally get that when you’re building it yourself, clear instructions are really important.

Thanks again for your balanced feedback and we hope you get many more great moments in the sauna Timo in the years ahead.

Best regards,
Tove
Polhus

Polhus からの回答

2026年1月2日

Hej Lena,

Tusind tak for jeres fine review og for at dele jeres oplevelse med os.
Det glæder os meget at høre, at leveringen forløb hurtigt, og at både byggesættet og manualen var nemme at arbejde med.

Vi tager jeres feedback om dansk kundeservice til os. Det er værdifuldt for os at høre, hvor vi kan blive bedre. Samtidig er vi glade for, at dialogen oplevedes som god og kompetent.

Tak fordi I valgte Polhus og fordi I kunne forestille jer at bygge med os igen. Det sætter vi stor pris på.

Venlig hilsen
Tove
Polhus

Polhus からの回答

2025年12月22日

Tack för att du delar med dig, Mikael.

Vi förstår din frustration och beklagar att du upplever att informationen kring leveransen varit otydlig. Enligt vår kommunikation har du fått ett mejl från Ronny där leveransvecka 4 bekräftas enligt tidigare önskemål. Vi beklagar om detta inte nått fram på ett tydligt sätt.

Vi tar till oss din feedback och ser över hur vi kan bli ännu bättre.

Vh,

Mimmi
Polhus

Polhus からの回答

2026年1月2日

Hello,

We’re sorry to hear about your experience. We would like to clarify that all our products come with a full warranty upon delivery, and we are always ready to provide missing parts such as screws.

We encourage customers to contact us directly at info@polhus.co.uk
if they have any questions about assembly or need support. Our team is committed to ensuring every customer receives the correct parts and guidance.

Best regards,
Ahmed Wertatani, Polhus

Polhus からの回答

2025年12月19日

Hello Clive,

Thank you so much for your rating! We’re glad to hear that you’re happy with both the sauna and our customer service, and that everything was resolved smoothly with the heater. We really appreciate you sharing your experience and recommending us.

Best regards,
Tove
Polhus

Polhus からの回答

2025年12月17日

Hello,

Thank you for taking the time to share your experience.

We are delighted to hear that you are satisfied with the quality and design of your Vidar sauna. At the same time, we are sorry that our customer service did not fully meet your expectations, even though all your questions were answered promptly, all your calls were taken, and we explained everything clearly. When things went slightly wrong on your end, we continued providing support until you now have a finished, high-quality product.

Regarding the electrical work, we always inform our customers that these tasks must be handled by a certified electrician to ensure safety and prevent any accidents. While you chose to wire and install the heater yourself and a problem occurred, we still connected you directly with a Narvi technician, who helped resolve the issue.

Concerning delivery, there were no delays. We communicate delivery times in working days, excluding weekends and holidays, as carriers do not operate on these days. From the outset, we clearly stated that your order would be delivered within 15–20 working days, approximately 3–4 weeks.

We appreciate your feedback and hope you continue to fully enjoy your sauna.

Best regards,
Ahmed Wertatani, Polhus

Polhus からの回答

2025年12月19日

Hej Peter,

Stort tack för din recension! Vi jobbar på att göra beställning och betalning lite smidigare :)

Vänligen,
Tove
Polhus

Polhus からの回答

2025年12月19日

Thank you so much for your rating, Steve! We’re glad to hear that ordering was easy and that all the information was clear.

Best regards,
Tove
Polhus

Polhus からの回答

2025年12月19日

Hej Björn,

Vi är alltid intresserade av synpunkter på våra produkter och så även i ditt fall. Vi har haft en dialog om trappans konstruktion och kan bekräfta att den överensstämmer med bilder och beskrivning på hemsidan. Trappan är säker och fästs med skruv i panelen, där slutmontering görs av dig som kund. Det innebär att vinkeln kan justeras vid montering så att den ligger an mot badtunnan. Vi har granskat konstruktionen och säkerheten och kommit fram till att trappan fungerar som det är tänkt. Hade vi sett att produkten avvikit från beskrivningen eller utgjort någon säkerhetsrisk hade vi självklart hjälpt till med alternativa lösningar.

Vi uppskattar att du delade med dig av din upplevelse och hoppas att du ändå kan njuta av badtunnan.

Vänligen,
Tove
Polhus

Polhus からの回答

2025年12月19日

Hej,

Vad roligt att du är nöjd med bemötandet och att du har fått bra tips inför monteringen.

Vänligen,
Tove
Polhus

Polhus からの回答

2026年1月2日

Hej Jessica,

Stort tack för din fina review! Vad roligt att höra att leveransen gick snabbt och att helhetslösningen med montering och grund fungerade bra för er. Att bastun kom på plats på två dagar och redan används nästan varje dag är verkligen härligt att läsa.

Tack för att du delar din upplevelse och för förtroendet.

Vänliga hälsningar
Tove
Polhus

Polhus からの回答

2026年1月2日

Thank you very much for your rating and your kind words. We’re really glad to hear that everything worked well from start to finish.

Kind regards
Tove
Polhus

Polhus からの回答

2026年1月2日

Hi,

Thank you for your rating and for sharing your experience! We’re glad to hear that you found it easy to order and appreciated the range of choices.

Kind regards
Tove
Polhus