praters.co.uk レビュー 137

I bought a ford ranger from this company and from the outset it looked a reputable business, they were very attentive and polite,but then again I wouldn't of expected anything else when j was spending £25,000 !. The showroom is packed with a very impressive selection of high end and middle of the range vehicles and on the outside looks stunning ! But don't be fooled all that glistens isn't gold.i had the ranger for around 4 weeks when it had a problem with the auto gear box! It had been bodged with a cheap repair and broke down I contacted Aaron and yes after a bit of a frosty conversation he agreed to pick it up and repair it.i got the impression by his manner thst he wasn't to pleased thst I'd complained. I got the truck back and all was OK until it started to play up again and this time I took it to a local mechanic who on inspection told me the trucks engine had been replaced and had not been put back properly.. I now have to get these problems fixed myself .Aaron praises his highly skilled mechanics for their skills but even an average mechanic should notice when an engine isn't fitted correctly??.
I sound bitter ! But I'm just passing on my experience of this showroom and warn don't pass over your hard earned cash until 100% satisfied..

I tried my local car dealership and I'm glad I did. Very friendly people here with a huge choice of cars

a very quick and easy process in exchanging my car for a newer model.

Excellent customer service, very happy with my new car and I will be coming back for sure in future

great company, helped us out loads, got my lovely ford ranger wild track off this company and wouldnt of gone anywhere else,
such lovely people and very welcoming

Bought a van from these chancers just before xmas 24 (£16200) lTold them i was coming to have a viewing the previous day and also as i set off on my journey(4 hours by train)
On turning up there was no van, they said it was getting an mot.
Three hours later the van turned up in the dark around 5pm. I was under pressure to buy van because of ulez plus insurance company was about to cancel my insurance.
They had a mechanic trying to turn off engine management light while i was looking round the van
On driving away smoke was billowing from exhaust and engine management light came back on.
Returned van to them a week later and waited 3 weeks to collect it. In the meantime they lent me a very small vw fox so i had 3 weeks loss of earnings as need a van.
Recieved van back but didnt use it for 6 weeks as was out the country.
Within 6 weeks of driving it i noticed it was losing a lot of oil. They had permantly turned off the stop/start feature and the engine management light. Next thing i know the van qent into limp mode. I got a local garage to get it running normally. Now its back in limp mode and local garage refuse to tough it as they say theres a oil burning inside the engine. Dpf is totally blocked and 8 months after purchase i have a van i cannot use.
I wouldnt trust these chancers as far as i can throw them
Getting a full engineers report on friday and hopefully taking them to small claims court .

Picked our new landrover discovery sport today..absolutely gentlemen..welcoming..showed us around ..took car for a great test drive..there premises are amazing fantastic cars available..2 brothers doing a great genuine job..wish them all the best.. thank you.

After sales are brilliant never thought I'd meet someone who genuine in car sale if there's a problem there nothing to big of a problem there straight onto it I would highly recommend and use these again it's a pleasure dealing with them

Brought a FordEco Sport last week … fantastic service … finance arranged … any and all questions answered and explained in detail. Would highly recommend !!

I’ve just picked up my Range Rover. Best service I’ve had in a long time. Read the reviews prior but thought I’d give them a go. Very good choice Aaron was helpful. Thank you for all you help. 100% recommend.

Purchased a Amrock Pick up after looking around for a while, very good choice, I went to buy a Blue one but the Black one was far better deal a tad more but less miles and newer. I dealt with Aaron who was very helpful and just left me to decide while having a coffee, the choice is VERY good, I read the old reviews but since they were close i though no harm in looking. Nothing i read re the negative i found to be plausible, must be someone having a bad day. Its the world of used cars, most work but some were just built on a Friday and the fitter wanted to go home early, its pot luck but choice, help and knowledge were 100%. Well worth a trip as the choice is always yours nobody makes you hand over your hard earn cash. Enjoy, I'm off playing for the weekend

Fred...

Read the Budd reviews just seems like somebody’s having a go. Just bought another car from these guys excellent service lots better than the main dealer at least you deal with a human. So far brought a Landrover, Porsche and just picked up a Mercedes. I had an issue with a key for the Landrover. Essy resolved. Some people I think just like to moan. Honestly no issues I would deal with again.

I was interested in a Dodge Ram advertised for £29500. I suggested my Toyota Landcruiser as part ex and surprisingly the sales readily agreed £20000. They did not ask for photo just the model. I agreed to do the deal on Friday (21/06/24) a 129 miles drive. I insured the Ram and had my Toyota cleaned for £100. I had an enquiry last night but told the person I had a deal. Today the sales guy rang and said he had sold the Ram. I was incandescent with rage and asked why he had not taken a deposit from me to which he replied “ we don’t take deposits as people arrive and change their minds”. I am 70 and have never been treated as badly as this. I looked the information held on this company which didn’t look good. Buyer beware

DO NOT BUY FROM THESE GUY AT ALL BE CAREFUL SELLING ACCIDENT DAMAGED CARS MADE ME AN MY GIRLFRIEND APPLY FOR £20,000 FINANCE THEY SAID CAR WAS READY THEN IT WASN'T READY THEY CLAIM THE E HANDBRAKE IS NOT WORKING AND PART ARRIVED WRONG.

THE BLUE RANGE ROVER SVR HAS BEEN LISTED FOR A WHILE DONE A MOT CHECK HAS GOT SERIOUS ISSUES WE ARE NOW NOT ABLE TO PURCHASE A VEHICLE AND FINANCE COMPANY CANCELLED THE APPLICATION WHICH BADLY AFFECTED US ON LONG TERM

The most unfair approach to a customer I have ever had in my life.
I confirm other negative opinions.
I do not recommend. It's a waste of time and nerves.
Aaron is rude and does not tell the whole truth about the condition of the car, he sold me a car with a hidden defect that he did not inform me about and it was not written in the description of the car. fuel is getting into the engine.I informed AAron about this.he told me that I should go to a mechanic, he would cover the service costs(he didn't reimburse me for any of the costs) I took the car to the mechanic, then I ordered DPF filter cleaning, nothing helped, the problem came back, so AAron took it for repair, and from that moment on he started being rude, started calling me names and swearing at me, he gave me back the car and told me it had been repaired. I had no choice but to file a case in court ,see you in court.

if you want to buy a car from this dealer, check every inch of the car at an authorized showroom before paying the money. Check it out yourself too. Don't rely on the seller's description.

The guys down at Praters cars sales are very professional
I have brought 2 vehicles from there now and the start to finish was great
They are always on the phone to support you and are very helpful
10/10 from me

Regards
Chris

Tried contacting twice through eBay, no answer. Tried emailing - no answer. Tried calling and eventually got through to someone. Explained I was following up previous coms I had sent but the person on the phone didn’t seem to have a clue.

I explained the situation, and he said he was not interested in a PX and the phone cut off. Fine if not interested than just thank someone for the enquiry and let them know, ask if they are interested in the car still - but don’t waste their time. But then the same person called me back and proceeded to ask details about the vehicle, age, mileage etc which I told him.

I was told to WhatsApp details and they would contact me next morning to try and do a deal, very odd, but gave them the benefit of the doubt. So I sent everything through. Fast forward a few days, no response no call again.

The annoying thing is, I was thinking of just buying the car I wanted if I liked it and selling mine separate - would have just been easier for me to do a PX.

Given their lack of response and eventual confusing communication with a potential customer, it gave me zero confidence that if there were any major issues with the car after purchase that they would address them, and after sales support could be equally as shocking.

After reading the reviews I’ve found on line it seems like a common theme, so it has probably done me a favour and I’ve dodged a bit of a bullet to be honest.

I own a digital marketing agency and I would never ghost or qualify out a potential lead like they seem to so easily. I’ve got a few large social media accounts for petrol heads and also my own company organising road rallies, I’ll definitely not be looking to these guys for sponsorship and will be letting people know to be very cautious about this dealer.

Bought a Hummer H3 and it was one of the worst experiences of my adult life.

Riddled with issues and a constant money pit, I drove it for about 2-3 months out of a year of ownership otherwise it was in the garage as it wasn't driveable or at a mechanic's garage trying to be fixed for another problem. Praters did pay out for some of the work done in the 3 month warranty but overall I lost significant amounts of money trying to fix what was wrong with it. For example, I was told the car didn't come to the UK with an alarm from the factory which was utter rubbish as there was an alarm fitted but had been disconnected we later found out. Spent a fortune on that. Brake lights went on and off all night draining the battery, interior lights weren't connected, seatbelt indicator front passenger side chimed even when plugged in, EML light came on when someone sat in the front passenger seat, underneath was dramatically rusted, potentially from salt water so had to get that worked on, dodgy start from time to time which we never worked out, among other electrical gremlin issues too numerous to mention.

The two blokes at Praters were pleasant at the time and weren't pushy or anything of that nature so I can't fault them there but I have learnt so much about 2nd hand car purchasing from this nightmare. We part-exchanged and they didn't even check over my old car first which should of set off alarm bells.

Finally sold the vehicle at a massive loss but glad the nightmare is over. A very expensive learning experience.

Easy to deal with bought a lovely little citroen berlingo van from them clean tidy as described a couple of little Issues with the van called them nothing was a problem sorted everything out ASAP very happy with the service I received

Absolutely flawless service and the best we’ve experienced in a dealership. Ryan and Aaron were both superb and couldn’t do enough for us. Fantastic car buying experience from start to finish. Thank you both, we will definitely recommend you to friends and family!