Having been a member for fifteen years, following this renewal (I paid twice) All adverts kept in editorial review for up to two months! All emails unanswered , no contact number! Informed them that u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been a Preloved premium member since March 2011. This year l downgraded to Full membership as l was spending more on membership than selling. Mostly because 17 adverts have been awaiting revi... もっと見る
企業が回答しました
I have submitted numerous advertisements over the past few months which have never been validated. I have emailed about 14/15 times asking for these to be approved with no reply. I have also asked fo... もっと見る
企業が回答しました
Ad still pending in editorial review. 2-3 weeks now. Emailed and had nothing back. Site help info is just lacking any real information. Been on Preloved for years it’s definitely getting worse!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
当該企業による記述
連絡先
1.8
期待以下
1705件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Katie was very helpful and solved my…
Katie was very helpful and solved my problem straight away. Very polite and helpful
2025年1月9日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good communication and ease of use
Really quick and easy to use and Megan who I have spoken to with regards to my advert has been so helpful and quick acting on my requests!
2025年1月8日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
extra photo on advert problem
I have been trying to upload extra photos on app. I contacted preloved and Katie did the job for me within minutes
Thank you Katie
2025年1月7日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good level of service offered by Katie.
Due to the number of characters in my advert title, I was not able to change the price of my items. Katie showed a very good level of customer service by changing these for me in short order.
2025年1月6日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Helpful staff with account issue
Sally was really helpful in dealing with a recent issue that arose with my account.
2025年1月6日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer Service
I submitted an ad which seems to stuck at waiting for approval for quite a few hours.
I contacted customer services to advise that my ad is still waiting approval.
I received an email back from Sally at customer services who apologised for the delay and approved the ad immediately.
Many thanks Sally for your help to resolve the issue.
2025年1月5日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
This used to be the first site I went…
This used to be the first site I went to if I wanted to buy or find a home for a dog. It only cost a fiver per yr and was worth every penny. I just went to the site to look for a dog as my 13yr old has died and it was impossible to read the ads because of pop up ads designed to make me click on them by accident made it impossible. I wont be using this site any more
2025年1月2日
自発的なレビュー
Preloved からの回答
Hi Sharon,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Great customer service
Sally has been most helpful in helping with my enquiries.
Thank you very much.
2024年12月31日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
ABYSMAL USELESS SITE NOT FIT FOR PURPOSE
WHAT AN ABSOLUTE ABOMINATION THIS SITE HAS BECOME. IT IS FULL OF ADVERTS NOW COVERING THE CONTENT OF EVERY OTHER PRIVATE ADVERT, AND THE POP-UP MINI ADVERTS WITH THE WOKE COLOURED KNEES ARE SICKENING. THERE IS NO UPDATE BUTTON AVAILABLE TO REFINE SEARCHES. ONE CANNOT SEE THE PRIVATE ADVERTS DUE TO THE ADVERTISING ADVERTS CONSTANTLY COVERING THE CONTENT. I GOT RID OF THE APP A LONG TIME AGO BECAUSE I CAN'T SEE WHAT'S FOR SALE, DUE TO MULTIPLE ADVERTS COVERING THE CONTENT. THIS SITE HAS ALWAYS BEEN AWFUL, BUT GOT FAR WORSE IN THE LAST SIX MONTHS.
2024年12月28日
自発的なレビュー
Preloved からの回答
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
I found Preloved very helpful
I found Preloved, easy to use. When I placed my add I missed some information,Sally was extremely helpful in me correcting the information and placing my add live
2024年12月23日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally emailed me back following day…
Sally emailed me back following day with my information very helpful thank you
2024年12月18日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick communication and a website that…
Quick communication and a website that is very easy to use :)
2024年12月17日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally dealt with my email with great…
Sally dealt with my email with great speed response and very polite my issue was dealt with immediately thank you
2024年12月17日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally was absolutely fantastic.
2024年12月16日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved is in theory a good website
Preloved is in theory a good website, but I don't think it has a lot of traffic, as in it isn't as popular as something like Facebook, or Ebay. Like everything online these days, you have to be aware of scammers. I have had a couple of experiences with that, and the customer service at Preloved have been quite to respond to say they'll investigate. I'm yet to see the outcome of this, as in one circumstance I have been contacted by the same scammer.
2024年12月13日
自発的なレビュー
Preloved からの回答
HeHello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Had a Hick up yesterday with a preloved…
Had a Hick up yesterday with a preloved colleague called Tommy but I've worked with many that are great. Sally , Emily, an a few others that brilliant at making your adds live. Thanks guys have a great Xmas
2024年12月16日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Logging in problem
I needed help to log in so used the contact form. Customer services got back to me very quickly and solved the problem.
2024年12月11日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly answered my query immediately and…
Holly answered my query immediately and was extremely helpful
2024年12月12日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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