Having been a member for fifteen years, following this renewal (I paid twice) All adverts kept in editorial review for up to two months! All emails unanswered , no contact number! Informed them that u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been a Preloved premium member since March 2011. This year l downgraded to Full membership as l was spending more on membership than selling. Mostly because 17 adverts have been awaiting revi... もっと見る
企業が回答しました
I have submitted numerous advertisements over the past few months which have never been validated. I have emailed about 14/15 times asking for these to be approved with no reply. I have also asked fo... もっと見る
企業が回答しました
Ad still pending in editorial review. 2-3 weeks now. Emailed and had nothing back. Site help info is just lacking any real information. Been on Preloved for years it’s definitely getting worse!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
当該企業による記述
連絡先
1.8
期待以下
1705件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Katie was very helpful with her…
Katie was very helpful with her response to my query. Reply was very clear and helpful
2025年2月11日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
My email address was changed promptly
2025年2月13日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very good customer service
Very good customer service, even on Sunday, and competent people too.
2025年2月9日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Be very careful if buying a pet
Be very careful if buying a pet on Preloved as you might find a lack of care once you have bought it.
I bought a kitten there and was very careful as it is clear that any scally could be offering them for sale.
After a while I got in touch with the seller as I was worried about my cat's health and asked her if any of her cats/kittens had the same symptoms. In spite of reminders, she failed to reply. Preloved claimed to have requested her to contact me but she still failed to do so. I even got in touch with their parent company The Hut Group (THG) and then Preloved claimed to escalate the request but still nothing.
I then found that those selling animals do not have to sign any declaration. All they have to do is to agree to Preloved's Ts & Cs, whatever those are. I have also asked numerous times for a copy of these and still nothing.
To me this demonstrates a total lack of care shown towards animals advertised on their website and I would urge others to look elsewhere. After all, the responsibility towards a pet does not stop when money has changed hands but is ongoing and enshrined in the Animal Welfare Act 2006.
2025年2月6日
自発的なレビュー
Preloved からの回答
Hi Joan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Had some amazing customer service from…
Had some amazing customer service from Katie. Friendly and quick to resolve my issue
2025年2月6日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The very best customer service on…
The very best customer service on Earth, absolutely deserve 10 stars, this is one company that has it together, the customer service for any company is important because it is the 'face' of the company. I have used the site for some years and normally everything goes according to plan. Some time ago l encountered a problem that could have caused by anything but Holly and the team were on it within minutes and also messaged very often to ask about any change. I doubt there is any company that would do this, it means they care about the company and the users of their site, it also helps them keep their jobs unlike OLX that over the years has closed in almost all countries due to bad service. If you have a problem message Holly, she will help you l guarantee.
2025年2月6日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Rapid Helpful Soultion.
extremely rapid attention to detail of my query. It was like I was the only customer. Got the problem fixed in a matter of moments. Thank you very much.
2025年2月3日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Always very helpful and quick to answer…
Always very helpful and quick to answer and things sorted straight away
2025年1月27日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
In my opinion Preloved is the best…
In my opinion Preloved is the best selling website out there everything always works as intended
Oh the rare occasion iv had to contact the admin team they have been fast to respond and even faster at rectifying the problem
2025年1月27日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Not being able to log in as usual as i…
Not being able to log in as usual as i have done for many years i oersisted many times & contacted customer service, over about a month i had many replies from various persons !! all repeating the same instructions ???generally
eventually KATIE told me that due to security reasons preloved was blocking non UK contact ???
well done IT persons ????
Having now spent a lot of time on this & thinking that c/service could renew my listing, HOLLY came back to me to confirm this ! & done it , suggesting that when IT change their mind about non UK clients i would be informed ??? A very non professional approach by PRELOVED & a wasted 2x months for me ,
i joined Preloved many years ago as i live in France & had spoke to various clients her using the web site , so i thought i would try it , hoping to buy items from it ! But the delivery costs prohibited this ,
so now we shall see !! well Done KATIE & HOLLY ....
CLIENT...JEWELLS .
2024年11月27日
自発的なレビュー
Preloved からの回答
Hi Jewells,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
I have been a member on preloved site…
I have been a member on preloved site for a few years. I now find it a load of rubbish! Why all the unwanted ads popping up? I have now cancelled my membership. Not worth the trouble. Will stick to another online selling site which is very easy to use and NO ads.
2025年1月22日
自発的なレビュー
Preloved からの回答
Hi JR,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Good communication
Good communication and the problem solved.
Many thanks to Holly and all the staff.
2025年1月22日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My query was answered without delay by…
My query was answered without delay by Sally who was most helpful.
2025年1月20日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Probably the worst online site in the…
Probably the worst online site in the world.
If you like constant pop up adverts it's the place for you!!
2025年1月19日
自発的なレビュー
Preloved からの回答
Hi PH,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Great customer service from Preloved
I have used Preloved for years to advertise the few pets I have bred, and this time I was confused by the new rulings surrounding dog microchipping, but it was explained really well by Katie in Customer Services, who, once I had changed the wording on my advert, posted it straight up. Excellent service, thank you.
2025年1月13日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
After refusing to renew an Ad that had…
After refusing to renew an Ad that had been relisted twice before. Today Katie relisted it
2025年1月13日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Problem sorted in a jiffy.
I emailed Preloved about an issue with membership. I received a reply from Katie, who quickly sorted my issue out.
Thank you, Katie. All is good now.
2025年1月8日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
preloved is one of the best sites. …
preloved is such an easy site to either sell, or buy on. Any problems, and the reply very quickly, and sort things out. I have used Preloved for quite a few years, and find it is brilliant. Would recommend it to anyone.
2025年1月10日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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