Having been a member for fifteen years, following this renewal (I paid twice) All adverts kept in editorial review for up to two months! All emails unanswered , no contact number! Informed them that u... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been a Preloved premium member since March 2011. This year l downgraded to Full membership as l was spending more on membership than selling. Mostly because 17 adverts have been awaiting revi... もっと見る
企業が回答しました
I have submitted numerous advertisements over the past few months which have never been validated. I have emailed about 14/15 times asking for these to be approved with no reply. I have also asked fo... もっと見る
企業が回答しました
Ad still pending in editorial review. 2-3 weeks now. Emailed and had nothing back. Site help info is just lacking any real information. Been on Preloved for years it’s definitely getting worse!
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
当該企業による記述
連絡先
1.8
期待以下
1705件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Prompt and helpful assistance with an…
Prompt and helpful assistance with an advert from Sally. Well done.
2025年3月27日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Katie really helped
I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites.
I was having problems to login and none of the FAQs fitted what I was after.
I emailed customer service and received an answer the next day helping me . I followed the instructions yippee all sorted.
I’d just like to say massive thanks to Katie for her help
2025年3月24日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a problem with my add contacted…
Had a problem with my add contacted preloved bk and had great help fast and promptly by a member of staff called sally she been great help and amended the problem
2025年3月24日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Problem solved straight away
I sent a general enquiry about why my advert were still in review, Sally contacted me and dealt with my issue swiftly and professionally. She was extremely helpful and answered my enquiry straight away.
2025年3月24日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Help when needed
There was an error in automatically renewing the subscription. The immediate help was amazing from Holly and a refund offered straight away.
2025年3月22日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Don’t buy pets here
The seller that I bought a puppy from told us an absolute pack of lies. As there is no review process, I would caution anyone looking to buy a pet never to use this site. It’s a charlatan's paradise.
2024年3月31日
自発的なレビュー
Preloved からの回答
Hi Catherine,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
In order for us to resolve your query, please contact us via the link below:
www.preloved.co.uk/contact
We will be happy to assist you further with your issue.
Kind Regards,
Stephen
Contact Support was excellent.
Contact Support was excellent.
I had an issue with my log-in. FAQs didn’t help and had to contact their support team. Sally replied back straight away with advice and again when I contacted her back.
2025年3月17日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
There are things that are slow…ads going live!
There are things that are slow at Preloved ie: time it takes for ads to go live from new and changes to text in ads you wish to up date.
However my experience of service from a lady called 'Holly', has always been really good and if l were ever to go back in to business(heaven forbid at my age) l would like to have her on my team. Thank you Holly.
What more can l say other than the property pages are not seeing the same amounts of ads as some 6+ years ago. However, this is not a fault of Preloved, it is how the market changed over the years due to covid, Rus/UA war and other economic situations.
Hope this is helpful to you.
2025年2月1日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Brilliant Customer Service
Katie provided brilliant customer service - prompt, clear and very helpful. Will be back on touch in the future if needed and can highly recommend pre-loved.uk and its customer service. Thank you again, Katie
2025年3月12日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Great customer help
I didn't realise I still had a subscription. I asked them to refund me as I don't use the website. They did so straight away. Excellent customer service. I was very surprised after lots of negative experiences with other online businesses recently.
2025年3月3日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Great company
Highly recommended really easy to use and great customer services I had one enquiry and sally from customer services helped me with it with fast responses to put my mind at ease
2025年3月5日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally was really helpful
Sally was really helpful, she made my advert life after I messaged her that i uploaded the most recent photos on the ad, very friendly team x
2025年2月27日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Sally in customer service has been…
Sally in customer service has been great today. Pleasantly polite and helpful
2025年3月1日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
Preloved is one of the best selling platforms
I rate Preloved as an excellent selling platform, and when i have placed an add some time i put in the wrong classification, and when i message customer support Katie and Sally from Preloved are always willing to help me and assist me, they are both a credit to the company Preloved.
2025年2月26日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Great Service
Sally was extremely helpful in resolving my query quickly, efficiently and with excellent customer service. Many thanks for your help and support.
2025年2月25日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Sally answered my questions very…
Sally answered my questions very quickly and was a very good help
2025年2月25日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
I was having difficulty cancelling my…
I was having difficulty cancelling my subscription. Sent an email in the evening. Sally responded in the morning saying she had cancelled the subscription and refunded my account. Faultless customer service!
2025年2月24日
自発的なレビュー
Preloved からの回答
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Such a great platform for me
Such a great platform for me to move on the odd item. Be it free or for money. Super helpful staff who reply very fast and efficiently. Katie, who was my recent contact was fabulous
2025年2月18日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Prompt Help and Advice.
The quick responses from Preloved were excellent and on the third lot of advice i received my problem was solved. I was so pleased. 10/10!!!
2025年2月18日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent service from Preloved
Excellent service from Preloved.
Admin team were helpful and responsive.
Highly recommend
2025年2月17日
自発的なレビュー
Preloved からの回答
Hello,
Thank you for leaving a 5-star review!
We’re so happy to hear you had such a positive experience with us. Your feedback motivates us to keep improving and providing excellent service to all our customers.
We truly appreciate your support and look forward to welcoming you again soon!
Kind Regards,
Jane
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