Prep Sportswear レビュー 

Wrong size was sent. They immediately issued a replacement with no need to send the other shirt back. I could either keep or donate it.

I was concerned about the lettering on a cap which I wanted to buy to show support for my grandchildren’s high school teams. After all, isn’t the lettering/logo why one buys and wears the cap? So I emailed a few questions to Customer Service, and Greg Stewart responded quickly with an answer to each question.
I’ve received the cap, it’s quite nice and exactly as he described it.

Took almost 5 weeks for delivery. By the time the item arrived, the event it was for (4 weeks after the order was placed) had passed. Tried to cancel and they refused. Then the item itself was wrong when it showed up, the back wasn't printed.

Total waste of money and time.

Terrible customer service. My order take one month to be ready and , if was not upsetting enough, come missing the back design, the name and number . Customer service was nothing but unhelpful asking me so many questions but never with any resolution. I DO NOT recommend at all, trust me you are better off getting a plain shirt and writing with a pen than put your self for a such disappointment. If I can rate they services properly will be less 10 stars at list.

What a horrible experience! Shirts look great online, but once you order they sit “in production” unable to cancel. Customer Service, Greg, finally replied stating 10-15 days to make as they are custom, then 3-4 days USPS shipping. Oh, and no weekend work or after 5pm. Wow! Ordered 9/20, shipping label created 10/10, still sitting not shipped as of 10/15. Had I read these reviews first I could have saved money and time. Would never have ordered!

I wouldn’t even give them a one star, I had to in order to leave this review. I ordered a t-shirt for my son and the screen print was completely crooked. I waited over an hour and a half on their “Chat” Customer Service and no one got back to me so now I’ll dispute my charge with my bank because this company is bogus! BEWARE… DO NOT ORDER THROUGH THESE CROOKS!

I placed an order on September 18. Order would always show “in process”. After sending a few emails, I received an email from Greg Stewart stating it takes 7-15 days for creation time and additional 3-4 days for shipping. To date, still showing in process.
Once again, I sent another email.
Very frustrated and disappointed with this Company.

I would leave 0 if I could what a rip off this is a joke they let you think your getting a football jersey I paid 65 a piece for people in my family and I got v neck t shirts with a number printed on it and the name printed so small you can barely read it I’ll be fighting for my money back or I’m going to be leaving bad review after bad review wherever I can warning people,,, on top of that they are all to small

Went to purchase a hat, with my son's name on it, and number. In the order process, their site is misleading. I got the hat and it didn't have that embroidered. Not in battling with Customer Service, they won't accept the hat. Their logos are dodgy and the quality isn't good. Spare your time and money unless you want to buy a cheap piece of material

It is 15 business days starting the day after you order. That means it takes them 3 weeks to complete the manufacturing of the product. Then it goes to shipping, another day. Then you have to wait however long the shipping takes. I it easily over a month until you should expect your order.

Slowest on-demand website I've ever experienced. Not at all the normal in the industry.

Sent the wrong school items, said that they would fix but then decided not to correct the mascot. Quality was poor as well.

This company did a awesome job on my high school shirt that I purchased from them. And I would recommend them to my friends and family and I will be ordering more products from this company very soon.

Ordered almost a month ago now. When entering my tracking number, order still states "in process". When attempting to contact them, no phone number, no email. Website's Chatbot is useless, never responds. I ordered these items, paid over $200, and have no way of knowing if I will ever get my merchandise. Will dispute with my credit card company immeditately! Highly dissapointed! I don't know who is actually leaving reviews that they actually spoke to someone as of this review, there is no way to talk with customer service.

Placed an order on 9/18. Reached out on 9/26 for an update. (Only a chatbot, since there is no phone number) No reply. Reached out again on 9/29, no reply.
I am beginning to wonder if I should expect anything.

Update: received order late October - at least 6-7 weeks after ordering. I was disappointed that the 2 high school football jerseys that took so long to arrive didn’t even have the last name on the back as I ordered. I sent pictures and a note to their customer service. I especially wanted the last name on the back because the jerseys are in support of my recently adopted son who loves his new last name and we thought it would be a great surprise.
Customer service replied asking if I could confirm that I ordered these jerseys with the last name. I went back to the original confirmation which only shows the front of the jersey. Because of that, Prep Sports takes no responsibility and offered no resolution. I’m 1000% sure I ordered the name on back and saw a rendering of what it would look like when I checked out.
I could have bought plain jerseys directly from the school. Why would I have to special order jerseys with no name on the back?
So disappointed with this company. I missed the entire football season and was never able to use the jerseys I spent significant money to buy.

My original order was incorrect. I reached out and Ashley did not hesitate to make things right!

I am sorry I ordered from this company. All the other reviews are crazy. I received the shirt just before the season ended, it cost to much for a see through shirt.
MOST IMPORTANT THEY ARE NOT PARTNERED WITH THE SCHOOL AS THEY CLAIM.

Ordered 3 full weeks ago and my order has still not been produced and certainly not shipped. I’ve requested a refund multiple times and keep getting refused even though they still haven’t made my order! I was told it would be shipped last week or early this week- it’s Wednesday night and they still have not produced my order. Meanwhile they have been enjoying my money for 3 weeks!

I ordered hoodie with front and back lettering. Hoodie arrived with only front lettering. I have a
ttempted to contact company with no response.They do not have a customer service phone number. Why not? They're afraid to take a call based upon other reviews posted with bad experience. Stay away from Prep Sportswear!!!! Far Away!!! May be less expensive, but as the saying goes- You do not get what you pay for!!! THEY SUCK!!!

I used this company because they could produce local designs and stated the clothing would arrive in 5-6 days. My daughter had a homecoming pep rally she wanted to wear her sweatshirt too. We ordered these clothes clothing on September 4 and it still is in production!! They won’t assign a tracking order yet because they still aren’t done making it. Very disappointed. We ordered 3 items and it was almost $200. I expected way more.

Zero stars is more accurate!!! Order has been "in production" for three weeks. Asked if they could send partial order and response was "no". If you have made it this far trust your gut and the BBB!!! if they reply it's bogus details!!!! The response time is not exactly in a timely fashion as well, probably because Stephanie spends a half day responding to order complaints. Taking this to FTC, they changed names due to a lawsuit.