Prestige Drinks レビュー 71

Not going to lie when I read some of the 1 star reviews, I got a bit worried.
However, I ordered an engraved bottle of champagne for my Sister-in-laws big birthday
Should not have worried, she absolutely LOVES it, a totally unique and personal present
It arrived within a week, just before her big day, no issues with anything
Thank you !

I am so impressed with this company.

I ordered a personalised bottle of champagne to mark the arrival of my first Grandson.

Ordering online was easy, delivery was on time and arrived in perfect condition. .

The reason for my review is that some clever person at their end had corrected my spelling error
I am so grateful to you at Prestige drinks.

I realised several days after I’d placed the order I’d misspelled March for Match!!
It was very clear at the ordering stage to double check all spelling, which I thought I had.

I had visions of my Grandson at his 18th Birthday opening the case to see a spelling error from his ( will be by then) old Granny.

Will certainly use you again.

Thank you thank you thank you x

Please please please take your business elsewhere! I ordered an expensive bottle of champagne which was engraved and boxed. The box was too small and ripped the label and smudged the engraving. Ruined a special gift. I sent 5 emails and multiple calls and they didn’t respond. The positive reviews on here are clearly fake. They use the same language and clearly trying to mask the genuine poor reviews. Utter disgrace of a company and I will be reporting to the regulator.

DO NOT USE!! Please please do not order from this company. The engraving service is a complete sham, your bottle will look terrible. The customer service is utterly shocking and they take no accountability for their poor service. Avoid avoid avoid

Ordered a bottle of Laurent perier champagne with a picture engraved the parcel was 4 days late missed my girlfriends birthday and the picture is absolutely terrible felt ashamed when she opened it in front off me waste off a couple hundred quid

Engraving is really poor and squint. It looks more like a stamp of letters rather than engraving. Contacted them and they can’t understand what I mean. They apparently paint over the engraving so you can see it more despite having paid for engraving 🙄
Now we have a super expensive bottle of gin that looks like. 3year old used a stamper on it!

I don’t normally write reviews unless I feel it’s necessary, but I wanted to share my experience since I only read the other reviews after purchasing. Honestly, some of the reviews made me a bit nervous, but my experience was very positive. I ordered an engraved bottle, and the engraving was beautiful, the bottle arrived perfectly packaged and in great condition, and the customer service was excellent. They even reached out because I had abbreviated a word and confirmed it would fit before engraving. The bottle arrived the very next day. I can’t speak to everyone’s experience, but I wanted to add mine, so people know it’s not always a negative experience.

Paid around £40 over the top for a bottle of whiskey to have a birthday message and next day delivery, it didn’t arrive had to chase, 3 calls until anyone would pick up spoke to someone that sounded like they didn’t want to be at work told they would dispatch it that day that was four days after I had ordered it arrived on day 5 from the date of order, birthday missed well done.

Engraving was very poor , £120 bottle of whiskey for a wedding present . Embarrassed now to give as a present.
Contacted Prestige , did not get any response.
Do not order engraved products.

I bought a bottle of cognac for £85, Royal Mail lost it and didn't refund my money.The company is not responding to me. I lost my money. don't use that website prestigedrink.com

Had a personalised photo/engraved bottle done as a gift and it is amazing, special thanks to the Engraving team for taking the time on improving/enhancing the photo I provided and another special thanks to Keeley for making sure it arrived on time :) would definitely recommend this company. Thanks again @PrestigeDrinks )

Nice product. Customer service was great when I needed to change address for delivery at the last minute.

Your website is completely deceiving.

A personalised gift for a dear friend’s 50th arrived today and the quality is simply awful. I could have printed my own photo and glued it on, and it would have looked better!

I spent £90 with packaging and the box is the only good thing.

Terrible customer service to address my issue.

I ordered a £200 engraved Don Julio 1942 bottle as a Christmas gift. It was delivered by Royal Mail and the bottle arrived broken in the corner and a wet and bent box. I emailed customer service straight away to get a response 3 days later insinuating that I’m lying and the bottle should shatter in transit and not break. After the recipient had placed the bottle in the bin they requested further pictures 3 days later which I had sent given further damage to the bottle as it was placed in the bin. I was told the pictures are inconsistent as the bottom of the bottle is now smashed completely(due to it being in the bin for 3 days) and they would not be issuing me with a replacement or refund. They didn’t want to attempt to investigate the issue with the delivery service (Royal Mail) before making their own assumptions. Not everyone is dishonest Prestige Drinks, this could have done with a little more investigating on your part before accusing a customer of lying.

I got nervous reading the reviews but could not be happier! The results are amazing! The engraving is lovely and makes the bottles look great! Definitely would recommend! I bought personalized vodka and gin and they both came well wrapped and look amazing!

Received the bottle and it had a massive scratch over the engraving. I emailed them and sent a picture and all they did was apologise as sometimes the glass does that once it is painted. I said I will accepted a refund or a new one. No response since.

I purchased a bottle of Dom Pérignon for my son’s graduation from this company, only because the Engravers Guild (who I would thoroughly recommend) had sold out. The bottle was discoloured, and the engraving was appalling, it wasn’t really proper engraving but just whitening put on the bottle. Whitening was on the side of the bottle where it shouldn't have been. The bottle did not come in a box. I contacted them, and the lady said to return it, and I said my son’s graduation was very soon; I received no reply. I emailed again after the graduation and got no reply. My sense is this company will just ignore customers. I managed to purchase one from Wheelers Luxury Gifts, which included a gift box, which you can also put a plaque on the box. The lady from Wheelers was really helpful, and the champagne arrived three days later; it was perfect; I was over the moon with it. Save your money and time and go with the Engravers Guild of London or Wheelers Luxury Gifts. I have used the Engravers Guild for years now and haven’t had a problem, and the customer service is excellent.

First time of using this company. Order placed on the 31/03/24 & timescale quoted was 5-7 working days. Received a confirmation email with my order details straightaway. Was praying that I might receive this much sooner with my son’s birthday landing on Sunday 07/04. By the 07/04 there was no further emails after the confirmation email to say it had been dispatched so I started to panic, came on here to read reviews & got myself into an even bigger panic with all the negativity. I phoned on Monday 08/04, had a lovely conversation with Keeley who was extremely helpful & advised my order was being dispatched that day & will arrive on Wednesday (my calculations hadn’t taken into account Easter Monday). I received my dispatch email the same day & rest assured Royal Mail delivered safely today. My son is delighted with his personalised engraved bottle of Grey Goose. Not entirely sure why there is all the negative comments on here ie: regarding wrong font/sticky labels falling off bottles/bottles leaking & bad customer service etc… as it’s a load of nonsense that caused unnecessary stress that I didn’t need & possibly causing unnecessary stress/anxiety to anyone else that reads them). This company done exactly what was expected & more & within the timeframe quoted! The bottle was beautifully engraved in silver writing in the font I chose & was safely packaged in specific bottle bubble wrap & there was no leaks. Trust me, this is a genuine company that done a fantastic job & I’m a happy customer that will 100% be back in the future. Thank you Keeley & the rest of your team! Fantastic service! ❤️ xx

I was a little nervous of what I was going receive upon seeing some of these Trustpilot Reviews after I ordered...but honestly, it's great, and I know my Dad is going to love his personalised Irish Whiskey for his 70th.

I ordered on a Friday and it arrived on the Monday, I had tracking updates throughout and it's arrived in very good condition - what's not to like!

The only thing I'd recommend is looking at their Instagram to get a realistic idea of how the bottles will actually end up looking once they're engraved, as their marketing site shows slightly digitally enhanced images.

Do not use this company avoid avoid they take your money worst customer service you could ever find , sent my bottle which I never received! Then tell me there’s nothing they can do about it, much better companies on the web , if you want to get ripped off then use them