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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

ho fatto l'abbonamento per poter mettere il watermark dell'azienda, sul sito è fumoso e poco chiaro che con l'abbonamento Plus si può solo rimuovere quello di Prezi e non inserirne uno proprio. Bisogn... もっと見る

5つ星のうち5の評価

Fue increíble, la conocí y me encantó, es diferente a otras, será de mis favoritas a usar en mis trabajos academicos...muy recomendable...

5つ星のうち1の評価

Virkelig dårlig kvalitet. Man kan ikke engang gemme sine præsentationer i mapper, da det hele bugger. I starten kunne jeg organisere mine præsentationer i mapper, nu kan man ikke. De præsentationer je... もっと見る

5つ星のうち4の評価

A 'primeira vista' é uma excelente ferramenta com recursos interessantes e dinâmicos. Eu gostaria de ter tido um pouco mais de tempo e créditos para avaliar melhor a ferramenta. Creio que poderia have... もっと見る

企業が回答しました

企業情報

  1. ソフトウェア製造販売業者

当該企業による記述

At Prezi, we’re here to help you get your best presentation in a matter of minutes — whether your presentation is tomorrow or in a few days. This is why we created Prezi AI, which seamlessly integrates AI technology with Prezi's unique storytelling engine and expertise to guide our users effortlessly through the presentation creation journey. From a simple prompt to fast, dynamic designs, users create attention-grabbing presentations in minutes.


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2.8

まあまあ

TrustScore 5段階評価の3

633件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 70%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

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2.8

すべてのレビュー

(633)

過去12か月のレビュー数: 243

レビューを書く
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5つ星のうち2の評価

Refund eventually obtained after escalation

Refund eventually obtained after escalation
Prezi charged me €217.80 for an annual subscription after a 14-day free trial. I did not receive a confirmation email after signing up, and I did not receive the trial-ending reminder that Prezi said had been sent.
When I requested a refund, the request was initially refused. Prezi then provided a screenshot as evidence of the reminder, but the recipient shown was a Stripe routing address rather than my account email. After I asked them to clarify this, Prezi confirmed that the reminder had supposedly been sent to my Apple Private Relay address, but declined to provide the email itself, message headers or SMTP logs.
I also raised the issue of the confirmation of the contract on a durable medium under Article 8(7) of EU Directive 2011/83/EU.
After I escalated the matter beyond customer support, Prezi reconsidered the case and offered an 11-month prorated refund as a goodwill gesture, which I accepted. I ultimately received €204 back.
I am posting this because anyone starting a Prezi trial should keep a record of the subscription terms, confirmation emails and any reminder emails received. In my case, the issue was eventually resolved, but only after considerable correspondence and escalation.

2026年7月11日
自発的なレビュー
5つ星のうち1の評価

Terrible

Terrible. Si, hay muchas funciones y lo que te dé la gana pero publicaron en Google una presentación mia sin preguntar. Con información personal y todo. Horrible, Canva es mejor 😠😠😡😡😠😡😡😠😠😡🤬🤬😡😠😠😳😾😾😾😾😾😾🌩🌩🌩🌩🌩🌪⛈💢💢💢💢💢💔💔💔❌❌❌❌❌

2026年8月15日
自発的なレビュー
5つ星のうち1の評価

Terrible customer service

Ai is terrible. Customer service terrible when bringing up problems. Don't allow refund if you've cancelled the day of charge and don't intend on using due to the lack of tools and ability on the site.

2026年8月6日
自発的なレビュー
5つ星のうち1の評価

Virkelig dårlig kvalitet

Virkelig dårlig kvalitet. Man kan ikke engang gemme sine præsentationer i mapper, da det hele bugger. I starten kunne jeg organisere mine præsentationer i mapper, nu kan man ikke. De præsentationer jeg tidligere organiserede i mapper viser sig nogle gang ikke i mapperne. Virkelig dårligt lavet. Yderligere.. så kan man ikke engang kontakte dem på deres hjemmeside, da det kræver at man logger ind, men! når man trykker log in eller sign in, bliver man bare taget til startsiden. Virkelig dårligt

2026年8月12日
自発的なレビュー
5つ星のうち1の評価

I was wrongfully charged and they…

I was wrongfully charged and they refused to acknowledge or refund. Hopeless website. Do even bother to look at- you will pay for something that you will not even end up using! I did not sign up for anything and yet was still charged.
I contacted my bank within 24 hours so hopefully this will be made right. But unlawful and disgusting behaviour from the team at Prezi.

2026年8月5日
自発的なレビュー
5つ星のうち1の評価

Unlawful taking of funds and refusal to rectify.

Be careful! They used a cancelled card details to take a subscription, despite the subscription not being wanted and cancelled. When informed they refused to refund the money despite the law in UK saying that they must if cancellation was within 14 days of payment, they were informed within 24 hours!! Have informed my bank and will be pursuing this issue through courts if necessary. Given my legitimate request and their use of a card that no longer exists I am very disappointed with their response and approach. They have stated that under no circumstances will they refund my money, I have highlighted the law of the land and await their speedy response, im not holding my breath, and will sue for damages if they persist in flouting the law.
Irrespective of how they handle this from this point, it is a disgrace that I am even having to consider going to these lengths. Decent product, shame that despite this they feel it necessary to cheat people out of their money.
As with all companies that behave in this manner, it will catch up with them eventually, I hope this helps ro facilitate that.

2026年8月10日
自発的なレビュー
5つ星のうち1の評価

A complete scam

A complete scam, not worth the money that my 17 YEAR OLD self couldn’t afford, no refunds available upon cancellation no matter what. Shameful considering its a million dollar company.

2026年8月3日
自発的なレビュー
5つ星のうち1の評価

Piece of trash horrible shxt software

Piece of trash horrible shxt software. Signed up for 14 day trial.Spent 4 hours on a presentation, app started lagging horrendously, closed as many programmes as I could, killed browser tabs with no improvement. Restarted PC and opened areshxloe Prezi to find my edits not saved. Thank goodness there are plenty of better alternatives outh there.

What a pity because I was blown away by this app 6 years ago. How can it be so crap after all this time?!? Astounding. Die a quick death Prezi, you've had your chance.

2026年7月18日
自発的なレビュー
5つ星のうち1の評価

AVOID THEM!!! I would give 0 stars if possible

I would give 0 stars if possible. AVOID THIS COMPANY!!! I cancelled my subscription because the program was incredibly glitchy and the "AI" runs out in 5 minutes. After cancellation, they charged me anyway for the full annual renewal. I provided a screenshot of my account that showed it was cancelled before the renewal date but they have refused to issue a refund. This is stealing. Honestly Canva is better.

2026年7月3日
自発的なレビュー
5つ星のうち1の評価

I experienced a terrible customer…

I experienced a terrible customer service. I wish i didnt made the 14-day free trial now i have to use this service that i dont need for a year. Their customer service and their responses should be according to individual problems. Not general. Never again

2026年7月1日
自発的なレビュー
5つ星のうち1の評価

Customer Service is garbage

Customer Service is garbage. Billing after cancellations. Do not pay for this. No one cares if your presentation looks cool but you. This stuff is only impressing yourself and they will absolutely not respond once they have stolen money from you.

2026年6月25日
自発的なレビュー
5つ星のうち1の評価

Do not sign up for a trial with Prezi

Do not sign up for a trial with Prezi, you won’t be able to cancel and they will charge you. I tried to cancel and the system would not let me know and when I thought it was cancelled, it was not. They do not have a phone number to be reached and when you write to them they will send you a very rude letter saying they won’t reverse the charge and to basically not write them again because their decision is final. They are abusive, disrespectful and will trick you. Beware!!!

2026年6月17日
自発的なレビュー

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