Prezi レビュー 

Public presentations mean that really anyone can view them, they are literally accessible by the web by default and anyone can look into it. Surely this is a security issue, even when I delete the project, information about the presentation is still viewable from a google search which is very disappointing and a real violation. It makes no sense for this to be the default as a lot of people have sensitive information that they only wish to share with certain parties in these presentations. I reached out to Prezi to address this and they have not replied, I wish to remove this straight away.

SOMETHING WENT WRONG..!!
I keep getting this when I submit the slide details.
I have resorted to doing it myself.
I did Like the presentation, but I ended up doing so much of the work myself that the whole point for getting it went out of the window, especially when I have to submit my file or prompts twenty time and just get: SOMETHING WENT WRONG, every single time. I checked their status, everything seems to be fine. But, it's not. I ended up cutting the slides down from around 20, to four or five, and it still wouldn't do anything. What a waste of valuable time..!!

I was one day too late with canceling the trial. I saw more than 200 euros taken off my account and immediately stopped by subscription. I sent Prezi an email but never got a reply.

Looks great and the marketing is obviously spot on with the fact that it can do everything. However, when you get into it, it just has a mind of it's own. You will need to used Chat GPT to create a prompt, then it is not too bad, with lots or revisions required. The REALLY ridiculous thing is that even when you have created EXACTLY what you want on a powerpoint, it just destroys how you present it, such as bullet points, disregards your own copy and changes it all to how it wants to communicate!! Don't bother....

Requested a refund and cannot use software, they confirmed even though it states after 14 days they will charge. There is no going back, I missed the cut off due to family and personal reasons outwith my control and was charged, in light of the circumstance I contacted my bank and prezi requesting immediate cancellation and refund. They are crooks, telling me it's my fault and I have to pay even if I don't want to use the service.

I also would like to note even though I have “paid” over £100 I cannot even download my presentation.

AVOID at all costs. Use google vids instead

Einfach 1 Jahresabo aufgedrückt bekommen, obwohl ich immerhalb der „Kostenlosen“ Probezeit gekündigt habe. Noch schlimmer ist das sich der Kundensupport einfach 1 Woche immernoch nicht meldet
Nachtrag: Nach 10 Tagen hat sich immernoch niemand bei mir von dem Unternehmen gemeldet. Da ich einen Paypal Fall aufgemacht habe wurde mir heute mein Geld zurück erstattet. Auf Paypal ist halt doch Verlass, was man vom Kundensupport von Prezi nicht behaupten kann.
Ich rate jedem davon ab das Probeabo auszuprobieren, da dass Abo einfach verlängert wird undman sich wegen 214 € sich ärgern muss..

I don't seem the only one angry at their subscription setup

I am a parent and student and was looking for options to do some of my course wok with the help of AI. In order to use their platform, you need to have a subscription which they offer with a 14 free trial. After a day’s use I quickly realise that I wasn’t getting the results I needed and forgot to cancel. The day I got charged I asked them please cancel the plan and do a refund explaining my situation. They made zero acceptance and just reverberated their terms and services.
If you are going to have such rules have options to subscribe monthly where the cost isn’t so heavy on people.
They need more ethical standards.
Definitely won’t be using their product even though I’m stuck for year with it.

EDIT
Here are other providers with better customer service
Beautiful.ai (buggy product but great customer service)
Canva (most features are free, and you get 30 days for the pro features)
Adobe (you can pick a monthly subscription)

Prezi has made it absolutely clear how little they value fairness or basic customer respect. After they charged me for an entire year of their subscription, I cancelled one day later, well within any reasonable expectation of a grace period. Despite that, they refused to issue a refund of any kind. Not a partial refund, not a prorated amount, nothing at all. They simply kept the full payment for a service I did not use and no longer wanted.

This is not how ethical companies behave. Most businesses understand that customers sometimes make quick mistakes or change their minds, especially within the first twenty four hours. Prezi chose to hide behind rigid policy instead of doing the right thing. It is hard to interpret that as anything other than a deliberate decision to prioritize revenue over integrity.

A company that clings to a full year of payment after a one day cancellation is not relying on trust or product quality to keep customers. It is relying on fine print and indifference. That is not a business model built on confidence. It is a business model built on trapping people.

If you are considering Prezi, think very carefully before giving them your payment information. My experience shows that once they have your money, they have no interest in treating you fairly.

What an abysmal excuse for a website this has become. Once upon a time, many years ago, this was one of my more favored presentation and information sorting tools out there. However, these days, it is a shell of its former self.

Where do I even begin? First of all, any and all content that you produce on a free license, is subject to public access, undoubtably being fed directly into the ever insatiable maw that is the modern LLM.

Secondly, this platform seems to consistently and repeatedly have issues with saving any work that you have completed. On several occasions in one day, I lost hours of work, despite taking all precautionary measures available after the first incident (including double checking my cloud sync was working, as well as manually saving often).

Perhaps due to my aforementioned nostalgic favor towards the application, I was honestly capable of looking past these frankly egregious offenses. However, as I attempted to look for solutions to my many hours of work lost, I came upon the final straw, so to speak. That being the absolutely UNACCEPTABLE decision to only allow premium license users to submit tickets or follow any other path of remediation in regards to technical support.

I cannot for the life of me understand why a business would ever do that, but as a result I cannot imagine that they are a company that you would want to involve yourself with whatsoever. Deleted my account, and immediately came here for one of my only reviews that I have ever been incensed enough by a company to make.

Lol - looking at all the other reviews, even their replies are automatic and always the same line " I'm sorry to hear that's the case. I've requested more info so we can take another look at your case". So that goes to show how much they really care (they don't). Total loosers.

Einfach abzocke. Nie wieder. Bleibe lieber be ppt.

I cancelled a subscription through one of their staff members and 6 months later we got auto renewed for $400. A day after the charge came through I reached out and they refused to refund due to their terms of service. I understand it was signed but feel staff had an obligation to remind me of the steps to confirm my cancellation in the initial conversation. I can understand why they have to use these tactics. Their platform is outdated and there are more superior applications out there.

Sono veramente deluso dal modo subdolo e schifoso con la quale mi sono stati addebitati 219 euro soltanto per aver dimenticato di disdire l'abbonamento prima della fine della prova gratuita (tra l'altro periodo in cui sono stato in ospedale senza accesso al mio pc). Avrei tranquillamente pagato un mese di abbonamento essendo questa una mia responsabilità ma vedermi addebitati 1 anno di abbonamento per l'importo di 219 euro è veramente da denuncia! io non ho mai richiesto l'abbonamento annuale e ripeto avrei pagato volentieri un mese avendo disdetto anche un solo giorno dopo la prova dei 14 giorni, ma addebitarmi un anno intero di abbonamento vi rende veramente dei truffatori!!!! ho avviato la procedura di refund ma il supporto mi dice che i termini e le clausole sono state da me accettate e che non c'è alcun modo di rimborso! vergognatevi !!! truffa vera e propria !!!

Schlecht zu bedienen, schlechter Support, Knebelvertrag, Vorsicht mit diesem Anbieter!!!

DO NOT SIGN UP! This company will NOT inform you when your free trial period is over and will automatically charge you stupidly expensive fees. (Around $400AUD) And they will NOT refund you even if you contact them on the same day. And even if you did not use the service during your trial. They hide behind their T&Cs and will insist they sent a subscription notification but this is a LIE. They do not care for your personal situation but just send out the same robotic email responses that it’s not their problem.
Press business model is a scam and relies on us to be too distracted to cancel our trials and then locks us in to their service while we aren’t looking.

This company uses what I can only describe as scam-like subscription practices.

I signed up for a free trial and was later hit with a large annual charge (over $250 USD) with no clear or obvious warning. The renewal was not something I knowingly agreed to, and the amount was completely unaffordable for me.

I contacted customer support immediately on the same day the charge was taken, yet they refused a refund and hid behind their “policy” instead of applying any common sense or goodwill. No flexibility, no accountability, no care for the customer — just copy-paste policy responses.

This feels intentionally designed to catch people out and extract money rather than provide a fair service. If you value transparency or ethical billing, do not use this platform. Double-check everything, or better yet, avoid it entirely.

*** UPDATE
I escalated the matter through PayPal, who reviewed the case and issued a FULL REFUND in my favour.

If you experience the same issue I strongly recommend disputing the charge, even with your bank, rather than relying on Prezi's internal support. Be extremely cautious with their free trials and billing practices.

Prezi is clunky, unintuitive, and frustrating to use. The editing experience feels rigid and outdated, and simple tasks take longer than they should. The interface and templates look like they belong to a much older generation of software.
When compared to modern tools like Gamma, Canva, Visme, or Genially, Prezi is clearly behind in every meaningful way: flexibility, collaboration, performance, and overall productivity. There is simply no reason to choose Prezi in 2026.
The pricing is absurdly high for the value delivered. Much better platforms exist at a fraction of the cost, some even free.

What makes this worse is the subscription strategy. Prezi heavily relies on automatic renewals after a trial, and once the annual fee is charged, refunds are practically impossible — even if the service hasn’t been used. This feels less like a customer-friendly policy and more like a deliberate revenue trap.

Bottom line: Prezi is overpriced, outdated, and not competitive. Avoid it, or be extremely careful with the trial and renewal settings.

Prezi makes it next to impossible to remove your payment info or to cancel without forfeiting what you've already paid for.

They are completely at ease with charging you for a subscription you've never used, and refuse to refund you, even on the same day.

Beware of this scam business model

Attenzione non fidatevi !!!
Da 4 anni ho disdetto l'abbonamento e continuano a rubarmi soldi.

Der Kündigungsprozess ist extrem undurchsichtig gestaltet. Ich war sicher, gekündigt zu haben, steckte aber weiter im Abo fest. Trotz nachweislich 0% Nutzung verweigert der Support die Rückerstattung und versucht stattdessen, mir ein anderes Abo anzudrehen. Nicht zufriedenstellend.