Prezi レビュー 

Accidentally let the trial period pass, charged 60 euro for a service I will not be using. Customer Service were completely unhelpful and told me under no circumstances will a refund be issued and frankly were rude and argumentative. I will never use this service, terribly frustrating software to use.

Love this app helps me A lot in school science expciely

Was charged for a yearly subscription that I didn’t agree too and customer support would not refund this. Extremely dissatisfied and do not recommend this website to anyone

Excelente muy buena aplicación, poco difundido.

I actually like Prezi. But they are deserving of a 1-star review for their lack of professionalism and credibility - essentially, so many people have reported them for auto-renewal charges that banks consider charges from Prezi fraudulent. Now, when you or I get charged for Prezi's services (which I am fine to pay), I have to waste my time and a bank rep's time to verify it is not fraudulent.

And dear Prezi rep who will respond to this review to try to reserve your TrustPilot score - please do not respond that "You are looking into this". Please only respond when you have acted on a solution. You got some work to do on ensuring your credibility and ongoing customer service. Please prioritize this over your next AI feature.

I signed up for a free trial with Prezi and on April 16, I was charged €71.4 for an annual subscription without intending to continue. I cancelled immediately after noticing the charge and contacted support right away. I have not used the service at all since the subscription started. Despite contacting them immediately and clearly explaining that the subscription was not used (and will not be used in the future), my refund request was rejected outright with no consideration of the circumstances.
Charging a full annual fee in such a situation and refusing any goodwill solution feels disproportionate and not customer-friendly. Especially in this kind of setup, with automatic renewal into an annual plan.
This situation is very disappointing, especially as it was clearly unintentional. In my experience, other companies show more flexibility depending on the circumstances. I fully understand that refunds may not be possible when a service has been intentionally used after a trial period - however, that is not the case here.
I would expect a company like Prezi to handle cases like this more fairly.

I used the trial period to create a presentation, but I found the platform difficult to use and far less intuitive than comparable tools. The interface felt clunky, and basic tasks took more effort than expected. I also attempted to share the project with my presentation partner, but that feature did not work properly.

The website itself was frequently glitchy, and even when it was functioning, the available features felt limited. Overall, the design and user experience were disappointing compared with other presentation platforms.

For anyone exploring alternatives, I would recommend Canva, which offers a broader template library and a much more user-friendly interface, or Visme, which provides stronger options for interactive infographics and data visualization.

I would also caution users to pay close attention to the trial period and cancellation process. Like many other reviewers have reported, I attempted to cancel on the final day of the free trial but ran into technical issues. After not receiving a cancellation confirmation, I tried again the following morning, but by then I had already been charged. My refund request was denied, even though I had not used the software after the trial period and have not used it since.

Based on my experience, I would advise prospective users to think carefully before signing up. Between the technical issues, limited functionality, and frustrating cancellation process, I found the overall experience very disappointing and expensive both in cost and time spent learning the tool and trying to get a refund.

Unlike Prezi, well run companies with good tools that sell well do not have to engage in the predatory practices this company does. This product and company fall well below the digital divide, a metric I use to rate products and companies who help digital transformation (above the divide) or hinder it, like this one does.

Prezi cynically auto-renew contracts and then claim you agreed to auto-renew in their T&Cs and even when it's clear you are not using the service and have not used it since the auto-renew, they refuse to refund you. They also claim to have notified you of the auto-renew a month in advance by sending you a marketing mail with some text about auto-renew at the bottom which very clearly is not meant to be read. They know what they are doing which is trying to extract money from people by subdifuge. They know they are not offering a service people want or asked for and their system and T&Cs are designed to support this.

UPDATE (24th April):
Prezi has responded continuing to hide behind T&Cs and refusing to repay the auto renewal payment. They have made it absolutely clear their primary goal is to extract money from people knowing full well the service is not desired or used.
UPDATE (30th April):
I go to the prezi site to delete my account. After clicking delete I’m told I will receive an email with a link to delete the account which is valid for 3 hours. Fine, that could be a mechanism to avoid accidental or malicious deletion, except I never receive the email. I contact support and the support person blames my email system. Bearing in mind that every other prezi email gets through, I think it’s obvious what is going on here. Also you cannot remove your credit card details. The help desk person said he cannot delete the account by the way. Now how many people with a lot to do say, “fine, I’ll deal with it later” and never do, and then before you know it they have renewed your subscription. Maybe they only catch 10% of people, but that is likely a better success ratio than emails from Nigerian princes.

I signed up for a free trial and was unexpectedly charged 360€ for a yearly subscription.
The problem is that I cannot find any plan on their website that costs this much — most visible plans are around 48€, which is very misleading.
I contacted support immediately, but they refused a refund.
This feels like a lack of transparency and unfair pricing, especially for students.

Après 4 années abonné à 86,40, mon abonnement est passé à 216 euros : multiplié par 2,5. Je n'ai absolument rien signé, je n'ai jamais donné mon accord pour quoi que ce soit. J'imagine avoir été informé par un mail que j'allais bientôt pouvoir bénéficier de fonctionnalités dingues et que sauf avis contraire de ma part c'était acquis, parce ce que je le vaux bien. C'est de l'arnaque, point. De l'arnaque calculée bien sûr. Il suffit que 40% acceptent de rester pour que l'opération soit profitable. La belle opération a du être dignement fêtée et quelques brillants tacticiens félicités. Lamentable.

SCAM! I was looking at this as an option for a way to present my students presentations. Once I relized it was not what I was looking for I tried to cancel. This all happend in like 10 minutes. It was extremely difficult to find the cancel subscription sections and I was under the impression that I was successful. I even deleted the account. I didn't recive a single other email from them until a week later after my account had been charged $102 dollars. When I tried to login to see what happened I had to refill out the account info! All they dod was keep my credit card!
It has all been super scamy. I will update this if they do what's right and give me a refund, but looking at the other reviews it doesn't look good.
Stay away! Don't give them any of your info for any reason!

Eins vorab: Der Dienst selber ist höchstens Mittelmäßig und gut durch KI zu ersetzen.

Ich habe ein Prezi-Probeabo abgeschlossen, den Dienst einmal getestet und anschließend direkt gekündigt, weil er für meine wissenschaftlichen Anwendungen ungeeignet war. Trotzdem wurde mir danach ein Betrag von 71 € berechnet.
Der Support verweist lediglich auf die AGB und lehnt eine Rückerstattung pauschal ab, ohne auf den konkreten Fall einzugehen. Besonders problematisch: Es wird behauptet, die Entscheidung sei „endgültig“ und weiterer Schriftwechsel zwecklos.
Für mich entsteht der Eindruck, dass hier bewusst auf typische Abo-Fallen gesetzt wird, bei denen Kündigungen entweder technisch fehlschlagen oder nicht sauber verarbeitet werden. Dass trotz nachweislich keiner weiteren Nutzung keinerlei Kulanz gezeigt wird, ist aus Kundensicht nicht nachvollziehbar.
Ich habe den Fall inzwischen über PayPal zur Prüfung eingereicht.
Wer den Dienst nur testen möchte, sollte sehr genau darauf achten, ob die Kündigung tatsächlich vollständig abgeschlossen ist.

I believe I cancelled my subscription to Prezi. However, Prezi still renewed the subscription and failed to notify me of the auto-renewal as required per California'sAutomatic Renewal Law. I reached out to request a refund and they declined to provide one. I've filed complaints with the Better Business Bureau and California DOJ, and I have also disputed the charge with the credit card provider. Do not use this business - they are opening violating consumer protection laws.

Offre un servizio con opzioni non del tutto trasparenti

I was refused a refund for the subscription they charged me for. I simply wanted to download MY creation and was forced to put in credit card information! This is a scam that is done to take people’s money! It shouldn’t be allowed. I think it’s crazy that I even have to pay to download my creation. I will never use prezi again because this is just ridiculous. I can’t believe I am being charged nearly $50 to DOWNLOAD A PRESENTATION. I have no use for Prezi otherwise, especially a year’s worth of a subscription for ai that I certainly have no use for. Just scamming people out of their hard earned money is never okay. Never again.

28th March 2026 Update: It has now been over 2.5 months since Prezi's last response on January 21st where they claimed "we've ensured that no future renewals will take place for this account." Guess what? Still no refund. Not a single cent returned. No follow-up email. No resolution. Nothing.

Their Trustpilot reply was nothing but damage control — a performative "we're sorry" designed to make them look responsive to anyone reading this review. Behind the scenes? Complete silence. They pocketed my $216 for a service I never used past the trial and have zero intention of giving it back.

Let me summarize the timeline for anyone considering Prezi:

25/12/2025 — Started 14-day free trial
12/01/2026 — Charged $216 annually without active usage or willing confirmation
13/01/2026 — Contacted support immediately, was told "too late, we already billed you"
21/01/2026 — Prezi replied here on Trustpilot, promised to "take another look"
28/03/2026 — 75 days later. No refund. No contact. No resolution.
Their own logs confirm I never used the product after the trial. They admitted they stopped future renewals — which means they acknowledge I'm not a willing customer. Yet they still refuse to return the money. If that's not theft dressed up in corporate politeness, I don't know what is.

This is not a company that made a billing mistake. This is a company whose business model relies on trapping people into annual subscriptions through free trials, then hiding behind "policy" when caught. This is a scam pattern.

To anyone reading: do not enter your payment details on Prezi. And Prezi, if you're reading this too — you still owe me $216. The next step is a chargeback and a consumer protection complaint.

Nasty, I don't even know how they got my credit card #. They have a lot of tricky stuff and not much to help with billing problems or "canceling" a subscription. 14 day trial, I exited out before selecting a plan. Got drilled for $180 on a personal credit card when I would have used a business card for a business expense like this. Again I do not know how they got my card info to charge.

I want to share my experience so others don’t fall into the same trap I did.

I signed up for what appeared to be a free trial because I wanted to briefly test the platform. At no point did I intend to continue with a paid subscription. However, before I realized it, $48 was charged to my account for a subscription I never planned to keep.

As soon as I noticed the charge, I contacted customer support immediately. I politely explained that the subscription renewal was not intentional and requested a refund. Considering the situation, I expected at least some level of understanding or flexibility.

Instead, my request was flatly rejected.

No attempt to help.
No effort to resolve the issue.
Just a cold response stating that their decision was final.

For a company providing a service that already feels underwhelming in quality, this level of customer treatment is extremely disappointing. Charging customers through a trial system and then refusing any reasonable refund request shows a serious lack of respect for users.

This is not just about $48 — it’s about fairness and transparency.

Many people sign up for trials to test services. A responsible company should understand that mistakes happen and support customers rather than hiding behind rigid policies.

So here is my warning to everyone:

⚠️ Be extremely careful with their “free trial.”
⚠️ Double-check everything before signing up.
⚠️ Do not assume customer support will help if something goes wrong.

I am still requesting that the $48 charge be refunded, as the subscription continuation was never my intention.

Until this issue is resolved, I strongly advise others to avoid this service and look for alternatives that respect their customers.

Had a very disappointing experience with Prezi’s billing and customer support!!!!!!!!!!!!!
I was charged $48 for a subscription I did not intend to continue, and this money was already planned for my monthly bills. I reached out to Prezi support to explain my situation and kindly request a refund, but they refused and said their decision was final.
While I understand companies have policies, a little consideration for customers facing genuine difficulties would go a long way. This experience left me frustrated and disappointed.
I would caution others: NEVER EVER TAKE THEIR TRIALS.

I used Prezi many years ago in a professional setting and was quite pleased with it. I’ve been retired for many years and was heading a fund-raising project for my Rotary club. I bought a basic subscription and worked on this project while recovering from a spinal fusion. The fund raising event was important for helping people without water build wells. It was so important to me that I purchased it with my own funds,

I have not kept in touch with technology and found the service somewhat unwieldy. Thus I needed to upgrade to the premium subscription in order to get help with basic functionality. A fellow Rotarian, who was trained in this program, was also unable to help solve these problems. The verbal instructions were not the same as those found over much time searching through the help available on site.

I received a message from Prezi stating that my subscription was to be renewed, and I immediately canceled it. Nonetheless I was charged close to $400 on my credit card. I was not aware that I needed to cancel the subscription prior to the expiration of the year I thought I was purchasing it for. I explained the situation and was basically told I was required to pay for another year’s subscription for a service I have no use for. It was explained that this is legal to do. Maybe so, and likely I should have known I needed to cancel. However, this is a predatory practice, and I suppose I erred by not knowing this. I would not recommend this program to anyone. I’m very disappointed in how this company operates.