Staff friendly but lacking attention to customers beyond serving. We waited 40 plus minutes for our mains to arrive and following that half an hour after the table was cleared for them to take our pud... ãã£ãšèŠã
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Absolutely terrible customer service. We booked a table (at Port Solent restaurant) well in advance and specifically requested outdoor seating. When we turned up, the lady at the front just flatly t... ãã£ãšèŠã
Visited Exmouth today, very friendly and helpful waitress Emmer made the visit more welcoming and enjoyable. The only downside is that the prices are considerably higher than what they used to be wit... ãã£ãšèŠã
Be warned that any vouchers (taste card or 40% off) don't apply to the set menu. We diligently stuck to the set menu having flagged numerous times about the vouchers (by phone when booking, when we ar... ãã£ãšèŠã
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Professional Business with Growth Potential
I reviewed this business from a digital marketing and SEO perspective. The company appears professional and has the potential to grow its online presence further. The website and services are clear, and there are opportunities to improve search visibility, local SEO, and customer engagement. Overall, it seems like a legitimate business with room for digital growth.
Prison quality food, cooked by love from students?
Let's start with the pasta. Premium price, student-dorm-face-off quality. I've had better spaghetti hoops eaten cold, standing at the sink, aged nineteen with a glass of Prosecco that tasted more well, than average
Do their chefs get trained to look at a tin of tomatoes and a lump of dough and think, 'right, let's charge ritz prices for this'? Because their culinary hero is clearly Heinz.
The focaccia, to be fair, is genuinely good. So naturally they've found a way to ruin it. It comes with an 'extra virgin olive oil'that tastes like it's been squeezed from one very tired, very confused olive, and a balsamic vinegar that's so thin and characterless it's basically vinegar's LinkedIn profile, all credentials, nothing underneath. Four decent bits of bread for two people, completely let down by their support act, which was everything else on the table.
Honestly, I reckon I could pop into my own garden, come back with a jar of supermarket sauce and a pack of De Cecco, and stage a pasta face-off that would have this place quietly closing the blinds.
I'm not a chef. I don't even like cooking. That's the bit that should worry them.
This was £40 a head, with one glass of wine, two bottles of water, because tap water isn't offered (but legally it should).
The 'food' was edible. It wasn't enjoyable. It's like a British Army ration pack with better lighting, and looks 'instagramable'
In my experience, you're paying premium prices for a very below-average night out. Lovely bread, shame about literally everything they put next to it.
The pasta itself needs a word: unseasoned, no al dente option offered (did you ask), and somehow mixed, overcooked, undercooked, al dente and rubbery in the same dish. That takes a special kind of effort to make food tragic.
Absolutely terrible customer service
Absolutely terrible customer service. We booked a table (at Port Solent restaurant) well in advance and specifically requested outdoor seating. When we turned up, the lady at the front just flatly told us there were no outdoor tables available.
When I said we literally have a reservation, she just said "I know, but there is no table available." She offered us indoor seating instead, but completely brushed off the fact that they messed up what we actually booked. No apology whatsoever, zero empathy, and she honestly couldn't have cared less. She showed absolutely no interest in trying to make it right or even acknowledging their mistake.
Because of her completely indifferent attitude and the fact that they didn't honor our booking, we just left. Ended up ruining our whole evening. Completely unprofessional, wouldn't recommend at all.
Staff friendly but lacking attention and food disappointing
Staff friendly but lacking attention to customers beyond serving. We waited 40 plus minutes for our mains to arrive and following that half an hour after the table was cleared for them to take our pudding order so we didnât bother. The calzone were very disappointing as they were 50% dough rather than filling. The mixed salad was limp. Wonât be rushing back
Thomas and Matthew great service
Thomas and Matthew great service, would come again!
Visited Exmouth today
Visited Exmouth today, very friendly and helpful waitress Emmer made the visit more welcoming and enjoyable. The only downside is that the prices are considerably higher than what they used to be with portion sizes smaller. If it weren't for Tesco clubcard rewards - we wouldn't have been able to afford it!
Very disappointing experience
Very disappointing experience. Over priced food, small portions, wilted rocket on pasta, food was tasteless which spoiled our family outing. Will not return.
Awful customer service
Visited last week with a friend and ordered braised beef with mash and broccoli . The beef was full of gristle , at least a quarter of it ,and I mentioned it to 2 waitresses but neither of them did anything. Iâve been trying to contact Prezzo through online forms and email and had nothing !!! Itâs nearly a week later . Just rubbish customer service .! My starter and pudding were very nice but my main meal was awful . Iâve had it before and normally lovely but awful on this occasion .
Where do we begin took the family forâŠ
Where do we begin took the family for 50 wedding anniversary
Sensed all was not going well at Drinks order
Menu many items not available eg garlic mushroom pizza order with extra pepperoni arrrived with five small slices asked for extra Olives on my pizza was told could not have daspite menu saying otherwise wine £31 pounds
available at aldi for £6.00
Overall avoid at all costs
I booked a table which happened to beâŠ
I booked a table which happened to be on Mothers Day ( we were not going for that reason ) , we just wanted a quick meal after the cinema . It was not until after I booked when looking up the menu that I realised it was a set menu only for Mothers Day at £25.95 a head . It did not tell me this when I booked it or I would not have done so . I cancelled the booking for this reason and have been charged £10 a head .
This would have been fair had it been made clear when I booked about the set menu but it was not .
Very very poor service
Very very poor service
With two kids we waited more to an an hour
The excuse was they have one chef for about 30 people waiting
Dreadful in every regard
Dreadful in every regard. Staff, food quality how long everything took, simply abysmal how are you in business!
Disgusting prices on valentines and management of Ware so rude
Disgusting! My 15yr old son. Took his girlfriend to Prezzo on valentines to be charged £57 for 2 cokes, a pizza and a spaghetti bol! Absolutely disgusting. Then called and manager Yulani stood by the prices charged, prices hyped up for valentines but would not tell me the cost on a normal day. These are kids, out for a meal and Prezzo has robbed them! Just disgusting
Very rude, unfriendly staff/manageress and served me the wrong food!
I asked for a plant based spaggetti bolognaise in Bridgwater Prezzo's and they bought me pasta swirls instead of spaggetti. I said i had milk intolerance but when i saw my billl it said gluten free so they got that wrong too! It was very disappointing! The staff/manageress was very rude and unfriendly! I spent £32 in there. I was planning to go in Prezzo's every week but i won't bother at all now. They lost a customer forever now but they don't care. Too snobby aswell.
Rugby branch
Rugby branch - 24.01.26-booked a specific table for 7.30. On arrival there was no other table but a Small one for 4 people. Was told the people wouldnt be long so we could sit and just have a drink while we waited. That was untrue because they hadnât even started there main meal. We ordered a drink and waited for over 20minutes! We decided to leave . The restaurant was busy and well understaffed, the young girls looked worn out. The manager just said sorry and we left . Not sure I would go back now
Went to Prezzo Freeport BraintreeâŠ
Went to Prezzo Freeport Braintree yesterday and found the waiters inviting and friendly. We hadn't booked, but were found a table. Our waitress "Angelika" was very sociable and on the ball, didn't have to wait long between courses even though they were very busy. The atmosphere was buzzing with customers. After many years of dining at Prezzo the downside is that the prices have started to get on the high side with slightly smaller portions. That said it was a very nice lunch.
Failed short of good food
Failed short of good food, service and expectations. A large table booking for a birthday, can only use one voucher per table and couldnât even use the birthday gift of Prosecco, only one voucher we keep being told!
Always enjoy a visit to PrezzoâŠ
Always enjoy a visit to Prezzo helpfully staff and tasty food. Unfortunately their app is rubbish it's a stand alone software and dosn't work with or integrate with Club Prezzo. I use a tablet at home and don't use a mobile phone so the offers I get I can't take to the resturant. Have had a least 5 meals at Prezzo this year none of them registered on my Prezzo Club.
Poor service - vouchers don't work with the set menu
Be warned that any vouchers (taste card or 40% off) don't apply to the set menu. We diligently stuck to the set menu having flagged numerous times about the vouchers (by phone when booking, when we arrived and to our waitress twice) only to be told at the end when the bill arrived. Won't be back due to being told we should have read the Ts & C's, thus pushing the responsibility onto us after a pleasant meal. I could understand multiple vouchers being excluded but not the set menu. Very poor Prezzo, enticing us in but not highlighting that exclusion.
Rugby.
Rugby.
Me and my friends went to Prezzo for dinner. We arrived at 19:00 and we got our food at 20:30. It took at least 30 minutes for someone to take our order. I ordered a chicken avocado bacon salad and it was awful. Chicken came from the plastic container that you can get from the shop in deli section next to salami. Horrible, 2 tiny pieces of avocado and small dry piece of bacon. The rest was just green leaves.
My friends said that their meals were just about ok but barely warm.
After dinner we thought we would like to give a second chance and have a pudding but after we sat with our plates in front of us for another 30 minutes we changed our mind as we wouldnât eat those pudding for probably another hour.
Such a shame.
Certainly would not be coming back
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