prezzo.co.uk レビュー 

Bought a load of BuyaGift vouchers as I really like the goat cheese pizza. 🍕 unfortunately Prezzo no longer sale this? The meatball starter has disappeared from the BuyaGift menu too! The garlic bread starter wasn’t really a starter. More of a small side. The cheese pizza was bland.

This is a review for the Eastleigh branch. We went on a busy night but the staff were friendly and efficient. Our waitress Sienna was great and very sweet. We had the slow cooked beef with mash which was lovely.

Bournemouth. Service is soo slow! I haven’t had anything to eat yet and I’m p’d off already. Been here before and our drinks were sitting on the bar for ages so I went and got them myself. Food is always good but it’s poorly managed.

Very mixed experience at Cheltenham Brewery Quarter. Duty manager was full of self importance - when two of our party arrived early they were chided by him for daring to be 15 minutes early for a 7pm booking! Roll on the food - 3 of our 6 meals were fine.1 Salmon and Prawn pasta turned up without Salmon (or an explanation), when challenged the server took the dish away and then came back with it saying "we have run out of salmon" and then walked off. We rightly challenged this and, somehow, a tiny bit of salmon was found. In the meantime other dishes had gone cold. To be fair the salmon dish was taken off the bill. We ordered a round of drinks that were left on the bar for over 10 minutes. As we were sat by the bar we took the drinks tray and served ourselves. The Duty Manager then passively aggressively snatched the tray off our table without explanation. Finally, we used Tesco Clubcard vouchers to pay for the food, the Duty Manager was sarcastic about this, good to know that he disagrees with company policy of accepting Clubcard Vouchers.

I wrote a review a few months ago about a horrendous experience I had at Prezzo Weymouth. To be honest Adam Lindop (I think the Operations Manager) who I'm lead to believe is relatively new to Prezzo, took the time to personally call me to discuss the issue which I was happy about. I left the conversation feeling that he had listened to my experience and really cared about its customers. I believe he will be an asset to Prezzo

However and unfortunately I find I am having to review negatively again......

Firstly I wanted to say I visited the Trowbridge Prezzo on Wednesday 20th August. The restaurant has the new branding, was clean with a nice vibe and the staff so lovely but the food.......ingredients have been cut to an inch of their life. There are way too many discount vouchers being thrown around to get bums on seats but almost to the brands detriment. Now I love a deal but not if my food is way below par and to a point where it's not enjoyed.

The other issue I have is the online customer service. Dear oh dear what on earth has happened? I had a £50 gift voucher and had only used £25 (In the Bath branch) I wanted to use the other £25 towards my Trowbridge drinks but using the Prezzo gift card checker it came up INVALID

Prior to my Trowbridge visit, on 18th August I used the Prezzo online messaging service to ask if they could help with the issue . I had an automated email response to say that the message had been received and I would get a response within 3 days. I believe this is too long for a response but anyway no response was received so I sent another message on Friday 22nd August to chase. Another automated response received. I know we had a Bank Holiday but I would have expected a response today but alas no

I am a long time user of this chain but sadly PREZZO you need to do better.......The Prezzo app will now be deleted from my phone and I am unlikely to return

April our lovely server took the time to go over with us what we wanted as it was our first time there kind and helpful nothing was a bother. Burgers were fantastic. We filled in the survey at Braehead Restaurant but out the wrong name

spent £93.15 last night in Letchworth and although was advised that they given the promised dougballs for £6.95 as freebie as per their app, not applied, now trying to call them after 30 plus minutes won't pick up.and every 10 seconds it asks you to press 1 if you want to continue to hold? ridiculous, have send an email to their head office who do not provide a telephone number? how ridiculous this is, will not be going to a Prezzo again or recommending them, rip off, small prions not good quality and although the staff were great this is sadly my experience, it's not about the £6.95 but the fact that they do want my business but do not want to provide a customer service and frustrate you
tried then to call another restaurant and same thing no pick same routine? message says all staff are busy and then 10 seconds later says if you want to keep on holding press 1, what a lot of rubbish, they just do not want to speak with you? none of their restaurants including their Head Office, terrible rubbish experience. what a set up they have, steer clear loads of other outlets and choices out there, go to a place where they value you as person not just take your money and then provide no customer service, DO NOT WANT TO SPEAK WITH YOU.

Went for lunch today, booked table for 3 people, wasn't too busy, staff very attentive, food was great. 5* highly recommend.

Visited the Prezzo in Port Solent , Portsmouth yesterday after a break of several months and i was shocked at the prices, now £17-50 for a small amount of Chicken Rigaton, and £8-75 for a Caramel Sundae, prices have increased whilst the main meal portions in particular have decreased.
Have visited Prezzo over a period of years, but the Co will not be getting our families custom again .

Went to Prezzo in Canterbury. It was very busy as it was graduation week and they were short staffed. As a result, they were limiting tables, which clearly didn’t go down well with everyone.
Despite this, the staff were cheerful, polite, efficient without making you feel rushed and even took time to double check our pizza order, which could have been misinterpreted.
Having thought we may not receive great service in the circumstances, the opposite was true snd we had a lovely mesl.

I regularly go to Prezzo in Hemel and I am never disappointed. It’s good food, good service and good value. Can’t ask for any more than that.

Upon arrival we were greeted by a polite young girl who showed us to our table. We were asked immediately if we wanted some drinks. Glass of wine and a pint ordered, thinking we'd share a bottle of wine during the meal. Within a few minutes we felt pressured into giving our food order. A few minutes later our starters arrived. We had to ask for our drinks. The starters were tasty but really small. Without even having a sip of my pint of lager I'd finished my starter. I popped to the loo thinking our mains would be quite a while. Pizza and a pasta dish ordered. On returning from the loo my pepperoni pizza was waiting for me on the table !!. It was probably one of the worst pizza's I'd ever had. My wife's pasta dish was mediocre as well. The waitress asked if all was OK. I told her we felt everything had been rushed, to which she said they serve as fast as they can. I asked if it was classed as a fast food then? It certainly felt that way. We had to finish our 1 and only drink and pay the bill. In all we were in the prezzo for 35 minutes max. £61 for fast food. Not good.

Have always had fantastic service at the Enfield Prezzo with lovely staff and good food. However, the long term staff don’t seem to be there anymore and the service has gone severely downhill. Waited 25 minutes today and still didn’t receive our drink order. There were only about 6 tables in use in this huge restaurant, yet they couldn’t even cope with that! We have so many happy memories of using this restaurant but I just can’t recommend it anymore. Avoid!

Dear Prezzo we attended for dinner on the 20 06 2025 approx 19:30 ish and we were served by a lovely South African Lady and her attention was absolutley fantastic throughout. There were others serving and another lady was staunch and miserable looking and didnt seem to smile she looked liked a manager to be fair.
She got me some water at one point but was miserable and it looked like a hasstle to her .

But the Sout African Lady was 100% on point and i want her to be praised by her area manager and maybe rewarded . She couldnt do enough for us a family of two adults and two children tenage boy of 16 and daughter of 12.
We all felt she was such an asset and she most certainly knew how to deal with people as we watched her with other customers.
We did have her name on the bill but i shredded it :(

She was short Dark haired and white and a massive smile for everyone.
Something if it was the manager the other lady i mentioned needs to learn how to do.

5 star service from our South African Lady.
She deserves some sort of reward as she is an asset to Prezzo Bourmouth

Thank you so much to her :)

Booked bottomless bunch ..
Service was extremely slow. Not what we expected after going to other restaurants I.e turtle bay etc,
Stayed for 1 drink and left - still got charged £10 per cocktail. Should have been free given the long wait ..

Leatherhead branch.Food was good and staff friendly, had a blue light code for 25% off the total bill for this week. So decided to take six people out. On returning home found they only took 25% off the food only and not the total bill. Feel ripped off.

Honestly it was the poorest service I think I have received in a long time. We stood waiting for anyone to notice we were waiting for a seat and then 25 minutes before anyone asked if we wanted a drink. There were only three tables in use and saw at least four staff, none of which had any interest in serving us. In fact we were waiting while tables were cleaned which seemed ludicrous as the place was so empty.
Finally we received our food order which was okay but what a painstaking process.

Definitely the last straw!

Haven’t been for a while as it’s always poor service, neglectful to be honest. Nobody cares. But things can change right? Wrong!

They sent me a 50% off food voucher, to bring me back! Woohoo. So I thought, yeah why not. I booked a table for 6:30 the following day and I was really looking forward to it.

I went with my partner, as soon as we arrived I had a bad feeling as it was so busy, the waiting area was full and the host/manager shouted at me to keep the door closed, so I did. And then he shouted at me again because I was standing in the way of the staff access, but there was nowhere else to stand because the waiting area was full. So I moved over to the waiting area, squeezed myself in with everyone else, I asked a few of the people waiting if they had booked and they all said no, so I thought right, I will get seated first because I have booked. Sadly not. Three groups were sat before me, all of which did not have a booking. 30 minutes later, I spoke to the manager and explained that I had booked a table and they had seated other groups before me without a booking. He told me without consideration to wait a little bit longer, it was at this point I explained that I had a voucher, because I knew for a fact it was going to get worse. I just wanted to make sure it was going to be accepted before I waited for longer. I was immediately told no, not tonight because man united are on and it is classed as a major event. I explained to them that it was not a local event as it was in Trafford, a good few miles away. But I was told again, no we won’t accept your voucher. So as you can imagine I told them I was leaving. And they just said okay, and let me walk away. Like I said, neglectful.

Honestly that is the worst experience I have ever had at a restaurant. It would take a free 3 course meal or I will never return and I will advise everyone I know to avoid.

Took over 50 min to get food after multiple attempts asking was just about to leave when food started coming out.
Food was incorrect and not what was ordered side dishes charged at normal rate and not 2 for £8 as menu stated.
When challenged incorrect food was taken away and the same price of chicken was put into a burger bun and sent back When come back chips were cold
Sent back again and although only 3 of us there were already eating was told had to wait another 10 min so I cancelled this
Said Was removed from the bill and a free drink was removed for the problem.
Issue arose again when invoice come out as nothing removed asked to re look at and new bill issued which was also incorrect. Wife and children so embarrassed at this point I just paid and left thought I would email and advise. With the attitude of the staff if head office have the same attitude not expecting any response.
THIS WAS PREZZO CAMBRIDGE
Will not be going back

The food was excellent. No complaints. And the staff were very polite. Our grandson was celebrating his birthday and the staff placed a candle in his dessert cake and three of them sang Happy Birthday, which was a nice touch.
My only complaint is how much the cost of going to Prezzo has risen. I couldn’t believe cans of coke at £4.25, large garlic bread at £9.50 just as two examples. Much as we enjoyed our meal the cost of taking a group is prohibitive for us in the future.