We had help & advice from a very pleasant sales’ assistant . Nothing was too much trouble. She kept our purchases until we had finished at the outlet centre so we were able to collect them when leavin... もっと見る
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所在地
所在地を変更Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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Upgraded a faulty item and were looked after by a friendly and polite sales assistant who explained the benefits of the change. Always enjoying shopping at Procook due to the wide selection of product... もっと見る
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Polite staff, nicely laid out shop. We had previously an electric pepper grinder as we were passing we bought another for salt as we were very happy with the first one.
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We enjoyed shopping in the Ashford Outlet Centre store as it was light airy, full of great products at reasonable prices. When we couldn't find what we were looking for the staff assistant was extrem... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, 英国
- 01233 624126
4.8
優良
1253件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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ProCook - Ashford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent range of products at…
Excellent range of products at affordable prices and very helpful staff!
2026年5月20日
ProCook - Ashford からの回答
We're glad you enjoyed our product range, prices, and helpful staff! Thank you for your feedback.
Excellent staff
2026年5月22日
We visited earlier and decided to pick…
We visited earlier and decided to pick up two pans later, the service was quick and efficient, so we can't fault the service in any way.
2026年5月15日
ProCook - Ashford からの回答
We are so glad to hear you had a quick and efficient experience with us. Thank you for your wonderful feedback!
We had help & advice from a very…
We had help & advice from a very pleasant sales’ assistant . Nothing was too much trouble. She kept our purchases until we had finished at the outlet centre so we were able to collect them when leaving.
2026年5月21日
ProCook - Ashford からの回答
We're so glad to hear you received such pleasant help and advice from our sales assistant! It's wonderful that we could make your shopping experience easier.
ProCook - Ashford からの回答
We appreciate your kind words about our service and pricing.
Recently visited the Ashford store
Recently visited the Ashford store. Excellent service, wide range of products. Recommend to anyone looking for cookware.
2026年5月20日
ProCook - Ashford からの回答
We're delighted you enjoyed your visit and found our service excellent and product range wide. We appreciate your recommendation!
ProCook - Ashford からの回答
We're happy to hear your visit was hassle-free and efficient. Thank you for your kind words!
ProCook - Ashford からの回答
We appreciate your kind words.
Quality products
Polite staff, nicely laid out shop.
We had previously an electric pepper grinder as we were passing we bought another for salt as we were very happy with the first one.
2026年5月15日
ProCook - Ashford からの回答
We're so pleased you found our staff polite and the shop well-organized. It's wonderful to know you're happy with your electric grinders! Thank you for your positive feedback.
Upgraded a faulty item and were looked…
Upgraded a faulty item and were looked after by a friendly and polite sales assistant who explained the benefits of the change. Always enjoying shopping at Procook due to the wide selection of products. Overall experience of dealing with Procook has been positive.
2026年5月17日
ProCook - Ashford からの回答
We're so pleased you had a positive experience with us! It's wonderful to hear our sales assistant was friendly and explained the benefits of your item. We appreciate your kind words about our product selection.
Staff were exceptionally helpful
Staff were exceptionally helpful. Good choice of products we were looking for and great value.
2026年5月14日
ProCook - Ashford からの回答
We're so glad our staff was helpful and that you found a great selection of products at excellent value. Thank you for your kind words!
Great advise on the difference between…
Great advise on the difference between ceramic and stainless steel.
2026年5月12日
ProCook - Ashford からの回答
We're so glad our advice was helpful. Thank you for your kind words!
Bought a small stainless steel…
Bought a small stainless steel cafetière from the Ashford Retail shop. Great value and great service. Coffee tastes better too.
2026年5月16日
ProCook - Ashford からの回答
We're so happy you had a great experience at our Ashford shop and are enjoying your new cafetière! We appreciate your kind words.
ProCook - Ashford からの回答
We're glad we could help you find the perfect knife. We appreciate your kind words!
Great service in store
Great service in store. Colleague assisted with the product we wanted which were couldn’t find. Asked how to use and he explained.,
2026年5月10日
ProCook - Ashford からの回答
We're so glad our colleague could assist you in finding the product you needed and explain its use. We appreciate your kind words!
Excellent customer service
Excellent customer service. Nice shop well laid out and plenty of products to look at.
2026年5月9日
ProCook - Ashford からの回答
We're so glad you enjoyed our customer service and found our shop well-organized with plenty of products. Thank you for your kind words!
Very satisfied on my recent purchase
Very satisfied on my recent purchase, got a cast iron skillet, which has a nice weight profile (not too heavy/light), struggled a bit few times but with some hit and trial its now the best thing I ever had for my kitchen.
2026年4月26日
ProCook - Ashford からの回答
We're so glad to hear you're very satisfied with your cast iron skillet! It's wonderful that it's become the best thing in your kitchen after some initial adjustments. We appreciate your feedback!
Very helpful. The gentleman who served me was very…
The gentleman who served me was very helpful and very knowledgeable. He took his time explaining about the product I brought and I felt nothing was to much trouble. Great experience
2026年5月4日
ProCook - Ashford からの回答
We're so pleased to hear our team member was helpful and knowledgeable, taking the time to explain the product. We appreciate your positive feedback!
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