At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... もっと見る
所在地
所在地を変更Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
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レビュアーのコメントを見てみましょう
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... もっと見る
企業が回答しました
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... もっと見る
企業が回答しました
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, 英国
- 01233 624126
4.8
優良
1311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Staff are unhelpful
Staff are unhelpful, just standing behind the till, when asked for anything they just point with their fingers where to find something. Zero customer service. Unfortunately it's not a one off, it's my experience each time I visit. Low prices are the reason I go back.
2026年1月17日
ProCook - Ashford からの回答
Thank you for your review, we will pass your comments on to the store for review.
Good value for money and great range of…
Good value for money and great range of quality products
2026年1月10日
ProCook - Ashford からの回答
We appreciate your positive feedback! We're so happy you found great value for money and a great range of quality products.
Friendly and helpful staff
Friendly and helpful staff . Especially Gortham who served us .
2026年1月7日
ProCook - Ashford からの回答
We're happy to hear that our staff was helpful and friendly! We appreciate you taking the time to share your positive experience with us.
ProCook - Ashford からの回答
We appreciate your positive feedback! We are so happy to hear that our staff is always helpful and friendly and that you had great service.
ProCook - Ashford からの回答
We're happy you had a quick, nice experience. We appreciate the packaging suggestion.
ProCook - Ashford からの回答
We appreciate you sharing your experience with us! We are so glad to hear that you received great service and found our assistant knowledgeable.
The sales assistant could not have been…
The sales assistant could not have been more helpful.
2026年1月6日
ProCook - Ashford からの回答
We're glad to hear that our sales assistant was so helpful. Thank you for your positive feedback; we appreciate it greatly.
Fantastic
Staff, bless the, very busy as just before Christmas. Very helpful and polite. Got some very good bargains from knifes to lemon juicers. I have mobility issues so couldn't carry much but will be back in the new years.
2025年12月16日
ProCook - Ashford からの回答
We're happy to hear that our staff was helpful and polite during the busy Christmas period. We're glad you found some great bargains. We look forward to your return in the new year and appreciate your feedback.
ProCook - Ashford からの回答
We appreciate you letting us know that our staff was helpful. Thank you for your feedback!
ProCook - Ashford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
ProCook - Ashford からの回答
We appreciate your positive feedback. We are so happy to hear that our staff member was polite, helpful, and efficient for you. Thank you.
ProCook - Ashford からの回答
We appreciate you sharing your feedback! We are happy to hear that, and we hope they enjoy their gift when they use it.
The advice and suggestions given by the…
The advice and suggestions given by the staff member regarding carving knives and the sharpener.
2025年12月17日
ProCook - Ashford からの回答
We're glad to hear that the staff member's advice and suggestions regarding carving knives and the sharpener were helpful to you! We appreciate your feedback.
I recently visited a Procook store an…
I recently visited a Procook store an wanted to purchase a cast iron cooking pan in burgundy. The shop had one on display in store and one in the window. I asked for the item to be told they had none in stock. I said I didn’t mind either one on display to be told they couldn’t sell either - Company Polucy and to buy online. Later I contacted Customer Services a received a reply asking me questions about the item etc where when etc and all this was in my email which obviously had not been read!!!! To date I have received no reply from my email. I did not buy on line.
2025年11月24日
自発的なレビュー
ProCook - Ashford からの回答
Thank you for your review, in order for us to look into this further please can you provide the requested details.
ProCook - Ashford からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Just what i wanted
It only took minutes to find what i wanted. A member of staff appeared with boxed items moments later. Quick payment and away. I don't like shopping but this suited me - so slick.
2025年12月12日
ProCook - Ashford からの回答
We're happy to hear that you found what you wanted quickly and that our service was efficient! We appreciate your feedback and are glad you enjoyed your shopping experience with us.
Staff were friendly and helpful
Staff were friendly and helpful. They knew a lot about the products
2025年12月10日
ProCook - Ashford からの回答
We appreciate your positive feedback! We're so happy to hear that our staff were friendly, helpful, and knowledgeable about our products.
ProCook - Ashford からの回答
We appreciate your positive feedback on our great service and products; we are so happy you enjoyed your experience with us!
Great product and great service
Great product and great service.
Visited the Ashford Outlet store and received brilliant service in a very tidy and clean store.
2025年12月12日
ProCook - Ashford からの回答
We're so happy to hear about your great product and service experience! We appreciate your comments regarding our tidy and clean Ashford Outlet store.
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