Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... もっと見る
所在地
所在地を変更Bluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a problem with a purchased item purchased a few years ago. The staff were excellent, dealt with the issue professionally and I left the store suitably impressed and would certainly continue buy... もっと見る
企業が回答しました
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... もっと見る
企業が回答しました
We visited the Bluewater store on monday and purchased a full set of stainless pots and frying pans. These have, so far, been a great purchase. The excellent advice from Sharon, whose knowledge wa... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, 英国
4.8
優良
1090件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Very helpful Member of staff
Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price
2026年4月22日
ProCook - Bluewater からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.
The person on the till absolutely rude…
The person on the till absolutely rude .My little 2 yrs old girl was exploring with me while i was looking for something specific to buy and than she took and had one of the silicone spacula and licked it .When i went to pay for my pan the lady gave me the rude look asking if im buying the spacula also.i told her i am not buying and she said well she had it in her mouth.Well she is 2 yrs old and its normal to have things like this and sometimes you cant explain two a little one that its not ok.But definitely not ok for the lady to take it and hold it and express how she is discussed by just holding it and trying to push me to buy it.She should have better customer service and i will def not buy from this shop anything anymore.its not kids friendly
2026年4月21日
ProCook - Bluewater からの回答
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Suspend lids I needed three new saucepan lids which…
I needed three new saucepan lids which I didn’t know you could get separately I was so pleased when the lady on the till told me that I could buy them separately nothing was too much trouble, I love this range anyway and didn’t want to get a completely new set, I also added and got another new frying pan many thanks for your help
2026年4月21日
ProCook - Bluewater からの回答
We're happy to hear that you were able to find the saucepan lids you needed separately! We're also glad that our team was able to assist you and that you are enjoying our range. Thank you for your positive feedback!
A very pleasant experience.
A very pleasant experience.
The lay at the counter was very helpful.
She made sure that we are happy with the purchase.
She made us feel valued and respected.
2026年4月22日
ProCook - Bluewater からの回答
We appreciate you sharing your very pleasant experience. We are so happy to hear that our staff was helpful and ensured you were happy with your purchase, making you feel valued and respected.
Polite and prompt informative service.
2026年4月24日
ProCook - Bluewater からの回答
We appreciate you letting us know about our polite, prompt, and informative service; it means a lot to our team.
ProCook - Bluewater からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
ProCook - Bluewater からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The store is so well laid out clean and…
The store is so well laid out clean and staff very helpful lots of good kitchen gadgets for every budget.
2026年4月22日
ProCook - Bluewater からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our store and found our staff helpful.
Great help
I needed to change the frying pan I bought for a larger one and the lady in the shop could not have been more helpful, I did not get her name the shop is the one in Bluewater, great helpany thanks
2026年4月16日
ProCook - Bluewater からの回答
We're happy to hear that the staff member at our Bluewater store was so helpful when you needed a larger frying pan. We appreciate you taking the time to leave us this positive feedback.
ProCook - Bluewater からの回答
We appreciate your positive feedback regarding our great service and products; we are delighted!
Helpful staff
2026年4月14日
ProCook - Bluewater からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Great customer service
I purchased an item on Sunday and, upon arriving home, noticed that it was unfortunately broken during transport. I contacted customer service, and they responded promptly, issuing a replacement without any hassle. The process was smooth and efficient, and I appreciated how quickly the issue was resolved.
2026年4月19日
ProCook - Bluewater からの回答
We're happy to hear that customer service promptly resolved the issue with your broken item. We appreciate your positive feedback and are glad the replacement process was smooth and efficient for you.
Very very helpful and kind staff.
2026年4月16日
The store had the knife and other…
The store had the knife and other kitchen utensils and were value for money. They have so far been a real aid
2026年4月10日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。