Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... もっと見る
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, 英国
- 0208 178 3811
4.9
優良
327件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly &helpful staff member.
2026年8月24日
The young assistant in the shop was…
The young assistant in the shop was really helpful to us giving us advice on buying a small knife.
2026年8月28日
Very friendly and helpful service at…
Very friendly and helpful service at the Bromley store. Happy with the quality and price of Procook products.
2026年8月27日
Easy to find what I was looking for
Easy to find what I was looking for, helpful and friendly assistant
2026年8月27日
Very friendly staff
Very friendly staff who is patient to explain the products to use.
Besides, the products are in good quality and with very good price, especially the promotion at £10 for 3 items.
2026年8月27日
Great product and service
2026年8月20日
Welcoming shop front and layout
Welcoming shop front and layout, easy to find items and view items one would like.
2026年8月24日
We had already purchased your table…
We had already purchased your table we’re at the O2 they didn’t have the plates Bromley did they set them aside for us to collect they were truly helpful.
2026年8月24日
Bromley store have excellent customer service
I've recently moved to Bromley and have visited the store twice. Both times the staff have been really helpful and when I'd picked up a few items they offered to take them from me while I continued to browse. I've visited another branch before and had no interaction with staff, but on both occasions in the Bromley store, staff have been very helpful and friendly. I bought some sale items in my first visit and was so pleased with them that I returned to buy some more. Unfortunately I left it too long and they had sold out of some items I wanted, but I was able to find them on their website.
2026年8月20日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Visibly imperfect plates
I normally buy pans from ProCook, this time I thought I would try their tableware. I was really disappointed with my order. I ordered white set which was on sale, unfortunately all the plates had visable imperfections. I sent an email to customer services, however it takes 7 days for a response. I was able to call and was advised I could return the items to my local store in Bromley. The cashier was really helpful, he tried to find me replacement plates but they were all defective.
Overall rhe service was good but the product was poor.
2026年8月10日
ProCook - Bromley からの回答
Thank you for your feedback. We are truly sorry to hear about the issues with the tableware and the delay in our customer service response. We appreciate you bringing this to our attention and are glad to hear the in-store service was helpful despite the product issues.
Great products, good value
Knowledgeable, helpful, welcoming staff make it a pleasure to shop. ProCook is a welcome addition to the Glades Bromley.
2026年8月22日
Welcome to Bromley.
Quite a wide range of products in a well setup shop. Friendly and courteous staff.
2026年8月22日
Friendly and helpful sales assistant.
2026年8月18日
Asked for a coffee measuring spoon
Asked for a coffee measuring spoon, cc ame away with one in no time at all
2026年8月14日
Lovely and well stocked shop
Lovely and well stocked shop, a much needed one in Bromley. Polite and helpful staff, good quality products. A pleasure to shop there.
2026年8月20日
Great service in Bromley shop as usual
Great service in Bromley shop as usual. Really pleased with my new roasting tins.
2026年8月16日
Nice shop well laid out friendly staff .
2026年8月15日
Lovely to have a real Procook shop!
I’ve previously ordered items online from Procook and have been very pleased, but it’s great to have a physical shop to browse in! I found the glass surface protector by accident, and it is perfect for the kitchen.
2026年8月19日
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