The items we wanted on this visit were available, easy to find & well priced. The staff were friendly, knowledgeable & helpful. One staff member spent time with us showing us various kitchenware it... もっと見る
所在地
所在地を変更Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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My daughter and I called in this evening to upgrade and invest in our cookware, and Rebecca was absolutely excellent! She took the time to explain the differences between the two sets of pan... もっと見る
企業が回答しました
Visited outlet at Cheshire Oaks, while prices no different to website for what I bought, the two ladies there were so knowledgeable and helpful. Would highly recommend.
I purchased the granite pans as I wanted non-toxic, the sales lady in the shop was fabulous and really knew her stuff! She also stayed past closing as it was just before 8pm when I actually bit the... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, 英国
4.8
優良
1316件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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No one at the till
No one at the till. When someone did arrive she didnt know which customers was first as there was 2 tills opposite each other. I had to say I was here first. Made me feel uncomfortable.
2026年9月20日
ProCook - Cheshire からの回答
Suzie
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
The products are high stranded…
The products are high stranded affordable prices
The staff in Cheshire oaks go above and beyond to help and advice Amazing Customer services
2026年9月15日
Excellent customer service support at…
Excellent customer service support at the Cheshire Oaks branch,
Staff are very helpful and knowledgeable
2026年9月24日
Customer friendly and efficient Upsold…
Customer friendly and efficient Upsold us a knife cover and advised how to keep it sharp
2026年9月22日
Nothing “pro” about it
Bought two peelers from here, a spatula and a non stick pan. Peelers were -admittedly- £5 but they are absolutely pointless. Like something you’d find in a Christmas cracker. “Pro” cook?
2026年9月14日
ProCook - Cheshire からの回答
Thank you for your review. We are sorry to hear that the peelers did not meet your expectations. We appreciate you sharing your feedback with us.
Found some lovely products the sales…
Found some lovely products the sales staff were very helpful and knowledgeable.
2026年9月17日
Always worth a visit for kitchenware😊
The items we wanted on this visit were available, easy to find & well priced.
The staff were friendly, knowledgeable & helpful.
One staff member spent time with us showing us various kitchenware items that we intend to replace when our new kitchen is installed in the new year.
There’s always a great variety/range of items at great prices and staff to help!
2026年9月16日
Excellent Customer Support
Excellent customer service both in the physical store and the telephone support. Was offered a quick solution in relation to a issue with a pan, resolved very quickly.
2026年8月13日
I went to the Pro Cook in Cheshire…
I went to the Pro Cook in Cheshire Oaks. The staff were friendly and helpful. I got great advice and assistance to get everything I needed. They were amazing in helping me to arrange to get all rhe heavy items to my car. I would definitely recommend and will be shopping there again.
2026年9月11日
No quibble replacement
Took back a pan I'd bought in 2021, the bottom of the pan had started to come away from the pan. No quibbles, 10 year guarantee. Full replacement. Thank you.
2026年9月8日
Guarantee which is honoured
Returned 2 pans we have had for over 10 years as the handles had become loose or dropped off.
Replaced without any quibble, true customer service.
Well done.
2026年9月11日
Helpful staff
Very helpful sales girl who explained the difference between all of the pan sets. The pans we wanted not all of them were in store so they were delivered to our home address within a week.
2026年8月27日
Helpful staff at Cheshire Oaks
Extremely helpful and friendly staff at Cheshire Oaks store.All my questions answered efficiently. Happy with my purchases.
2026年9月9日
Got exactly what I wanted
2026年9月8日
Amazing products from the brand .And the customer experience is top notch.
Amazing products from the brand .
2026年8月31日
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