The Customer assistant was Sarah at Cheshire Oaks. She was very helpful took time in informing us of the various products and was very efficient in dealing with the sales process. We have always gone... もっと見る
所在地
所在地を変更Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR Kinsley Road, Ellesmere Port, GB
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レビュアーのコメントを見てみましょう
Needed to return some damaged goods and pick replacements. Service was excellent with no issues or trying to explain everything, a straightforward exchange. A pleasure to see nowadays and good to see... もっと見る
The lady that served me was lovely, very patient and kind whilst I chose between 3 different knives.She was knowledgeable and had excellent customer service skills. The knife is precise and sharp so I... もっと見る
The young gentleman who served us was extremely helpful and patient as we checked the goods at the counter in the boxes. Decent offers and excellent quality of our dinner set.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 96 Cheshire Oaks, McArthur Glen Designer Outlet, CH65 9JR, Kinsley Road, Ellesmere Port, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was told the knife holder I bought…
I was told the knife holder I bought works with any knives. It doesn’t. We were not local from where we bought it from so need to travel someone to return it.

ProCook - Cheshire からの回答
Great staff in the Cheshire Oaks store
Great staff in the Cheshire Oaks store, super friendly and helpful a credit to the company.
Great shopping experience
Great shopping experience, lots of choice and some good offers on too.
New pans
Great customer service very helpful and knowledgeable about all products gave us time to choose what we wanted
Excellent service
Bought a French press and some coffee beans from Cheshire Oakes . Staff gave excellent service and the products are lovely .
All good we went in to enquire about a…
All good we went in to enquire about a cup, none in stock, bought an alternative one. The lady who served us was lovely and friendly
Lovey staff
Lovely staff. Very helpful and considerate, as well as being very knowledgeable about the products that I wanted to buy
The lady that served me was extremely…
The lady that served me was extremely knowledgeable on all products. I came away from store with a lovely new knife set which is a great investment, along with other items.. I am definitely planning on buying the Elite range of pans too.

ProCook - Cheshire からの回答
Great customer service amd…
Great customer service amd knowledgeable about the product I was buying.

ProCook - Cheshire からの回答
Staff in Cheshire Oaks store were…
Staff in Cheshire Oaks store were amazing, great experience both times ive been in. To early to review products longevity but theyre great so far.

ProCook - Cheshire からの回答
Welcoming staff
I phoned my local Procook store to order a sauce an and arrange collection. The young lady that I spoke to was very welcoming and efficient and put my item in their storeroom immediately. When I collected it 2 days later, I was served by the same young lady. Excellent service.

ProCook - Cheshire からの回答

ProCook - Cheshire からの回答
The knives are really awesome
The knives are really awesome. I love the quality and the sharpness.

ProCook - Cheshire からの回答
Excellent advice and hands on…
Excellent advice and hands on instruction for a new set of chef knives and sharpening tools. Staff are very knowledgeable and helpful.

ProCook - Cheshire からの回答
The cashier charged me more 10pence for…
The cashier charged me more 10pence for carriage bag but she not give me it only packed it with paper.What for she charged me?

ProCook - Cheshire からの回答
In store service at Cheshire Oaks was…
In store service at Cheshire Oaks was excellent. Not pushy at all but informative to enable me to make a decision in which knives I would prefer.
Customer service fantastic.
Customer service fantastic.
The product though, part of roasting tin set had been in service for only a few visits to the oven at 180degree Celsius, had started to lose its non stick coating, peeling off to reveal bare metal underneath . Hopefully the replacement set lasts longer
Excellent customer service
Very good service. The lady explained the difference between the two casserole pans I was looking at very clearly. This helped me make a decision on which pan to purchase.

ProCook - Cheshire からの回答
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