The lady who served us went above and beyond what we expected. Having gone to the store with a problem we had, she did everything she could to sort it. Unfortunately they were down to one working till... もっと見る
所在地
所在地を変更Unit 40 Lakeside Village, White Rose Way, DN4 5PH Doncaster, GB
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Ordered a replacement Milk Frother and Hot Chocolate Maker by telephone to Doncaster outlet and collected it 5 days later when we were over there. All ready for collection and a most friendly welcome... もっと見る
ProCook is a lovely , clean and organised shop, and the service and attention to detail is excellent, so whenever we go to Lakeside we pay them a visit. We may just go in to have a look, but we always... もっと見る
企業が回答しました
There was no problem with my purchase. Staff willing and polite. However, I did ask a question about the quality of the kitchen scissors I was buying and the staff member cheerfully said they were goo... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述

- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 40 Lakeside Village, White Rose Way, DN4 5PH, Doncaster, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The lady who served us was very…
The lady who served us was very knowledgable about the different knifes and let us try them out in store.
回答に AI 支援を利用する場合があります詳細を表示
The sales assistant (unfortunately I…
The sales assistant (unfortunately I did not get her name) was an absolute star, she was helpful and very thorough in ensuring the dinner plate sets i was buying were all good opening each box and checking the quality and there were a lot of pieces to check over!! Fantastic customer services 👌

ProCook - Doncaster からの回答
Choices in the shop ,staff wonderful…
Choices in the shop ,staff wonderful very helpful
Lovely experience
Great staff
Great staff
Very helpful in helping me pick out what I needed and even gave my dog a biscuit!
Fabulous shop
Fabulous shop, friendly and helpful staff, purchased exactly what I needed, would highly recommend.
I now have a brilliant Damascus knife.
Good service
Good service, excellent staff, extremely helpful and friendly. Excellent guarantees on products.
I found the choice of knife blocks and…
I found the choice of knife blocks and the lady who served me was very helpfull
The lady in the shop was very helpful…
The lady in the shop was very helpful and helped us to pick them up.

ProCook - Doncaster からの回答
Staff was helpful and then left us to…
Staff was helpful and then left us to make our mind up

ProCook - Doncaster からの回答

ProCook - Doncaster からの回答

ProCook - Doncaster からの回答
Doncaster shop. The assistant was polite and very
The assistant was polite and very helpful and there was no hard sell. The shop was well laid out light and airy and very clean. Product we bought was perfect for our needs.

ProCook - Doncaster からの回答
Really friendly and a great atmosphere…
Really friendly and a great atmosphere in the store and I have found everything that I want

ProCook - Doncaster からの回答
Good service.
Shown the product I wanted by a friendly member of staff and the transaction was completed easily and proptly.

ProCook - Doncaster からの回答
Really good visit
We had an issue with the electronic receipt from a previous purchase that we needed to return and exchange.
We went into store and the gent who served us managed to find the original order, give us a refund for the returned item and then we purchased something else.
Thank you to all.

ProCook - Doncaster からの回答

ProCook - Doncaster からの回答
The staff member was very polite and…
The staff member was very polite and warm, apologised for our wait as she’d been dealing with another customer and let us know about warranty on our items.

ProCook - Doncaster からの回答
Doncaster lakeside store, Tracy, you are a credit to the company!
Tracy was absolutely brilliant in the lakeside store. She was helpful from the get go and greeted us with a smile. Nothing was too much trouble, we purchased the cream scallop dinnerware set, which I will have to contact her as a couple are chipped slightly on the bottom but I LOVE them! She explained that the pasta dishes were due back in stock on the 7/6/26 so we knew exactly when to look for them! We purchased a set of 4 coffee mugs which Tracy explained that customers had also purchased these to go with the plates we had purchased. We also purchased the purple reactive pot cookware dishes, the medium wasn’t on show, however Tracy went to find the medium one for us so we could take it away the same day! Very pleased, will be back!

ProCook - Doncaster からの回答
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