Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... もっと見る
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Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... もっと見る
Great sharp knives and other small kitchen utensils- all very reasonably priced - especially in the 3 for 2 sale.
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, 英国
- 01323 385786
4.9
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The customer service was great
The customer service was great, very informative about the products, and very helpful with all the products I purchased
2026年4月18日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our customer service informative and helpful.
Excellent service 5x⭐️ pleased with my…
Excellent service 5x⭐️ pleased with my purchase ✅ would shop here again when needed
2026年4月22日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this wonderful review! We're so glad you were pleased with your purchase and our service.
The salesperson was so helpful and…
The salesperson was so helpful and recommended items that I might be interested in and also the 3for£10 deal - really like my Santoku knife!
2026年4月22日
ProCook - Eastbourne からの回答
We appreciate you sharing your experience with us! We're so happy to hear that the salesperson was helpful and that you really like your knife.
ProCook - Eastbourne からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Wonderful shop
Really great selection in store, staff were all very friendly and helpful made sure I had what I wanted and that I noticed the offers they had on. Overall a brilliant shopping experience.
2026年4月17日
As usual I received attentive and…
As usual I received attentive and helpful service. There was a good choice of items at varying prices.
2026年4月16日
The staff was kind and patiently…
The staff was kind and patiently explained the pro and cons of different items as per your needs.
2026年4月10日
Polite knowledgeable staff
Polite knowledgeable staff, helpful product was less expensive than I expected. Good prices for great products
2026年4月15日
Very helpful knowledgeable staff plus a…
Very helpful knowledgeable staff plus a good choice of products.
2026年4月14日
The shop drew me in due to its…
The shop drew me in due to its beautiful lay out. Once in the member of staff was very welcoming and helpful without being overpowering.
Thank you
2026年4月14日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you were drawn in by the shop's layout and that our staff was welcoming and helpful.
1st visit to the Eastbourne store and a…
1st visit to the Eastbourne store and a great experience. Good stock (of what I wanted/needed) and excellent customer service. I'm bound to return.
2026年4月10日
The gentleman in the shop was very…
The gentleman in the shop was very friendly and helpful
2026年4月13日
RETRACTED REVIEW.
RETRACTED REVIEW.
I recently gave Pro Cook Eastbourne a very poor review due to the poor handling of a refund for faulty goods.
I am now pleased to say that I completely retract that review. I returned to the store on Easter Monday and explained to the manager, Joe that it was now almost three months since I had returned my goods but hadn't yet received a refund. Joe took this in hand and promised to get to the bottom of why we hadn't received the promised refund then went over and above expectations and came and found us in a nearby coffee shop and told us he would process the refund himself.
I am pleased to say that the money has now arrived in my bank account.
Top marks and thanks to Joe for excellent customer service
2026年4月6日
自発的なレビュー
First class service
First class service! Ladies in Eastbourne store so helpful! Thank you 🤩
2026年4月11日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you enjoyed our helpful staff and first-class service.
Staff were very helpful and…
Staff were very helpful and knowledgeable. Product has been superb so far! Always happy to go back to ProCook.
2026年4月2日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and knowledgeable and that you're enjoying the product.
The staff were very helpful and found…
The staff were very helpful and found everything I requested as I’m in a wheelchair it’s makes easier
2026年3月31日
Great shop and great shopping experience.
The shop assistant was extremely friendly and jolly, this makes all the difference to me as a customer.
2026年4月4日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
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