Went in on Wednesday to look for a set of knives and block. The sales assistant was extremely helpful, explaining everything about each different product, she was so patient and knowledgeable. I boug... もっと見る
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Warm, friendly and professional staff, let me browse yet alert to any questions I had. Positive and encouraging way of higlighting special offers without being pushy. The products are first class, wel... もっと見る
Great sharp knives and other small kitchen utensils- all very reasonably priced - especially in the 3 for 2 sale.
I went into the shop twice. I knew what I wanted but there was choice. After speaking with the assistant, who discussed my options, I said I would think and return. She wasn’t there at 5.30 but the re... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit SU19, The Beacon Centre, BN21 3NW, Eastbourne, 英国
- 01323 385786
4.9
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Service was excellent
Service was excellent. I was able to see a demonstration of the knives first.
2026年3月16日
ProCook - Eastbourne からの回答
We're glad you enjoyed your experience and found the service to be excellent. We appreciate you taking the time to share your positive feedback.
Great service
Great service !
The staff in Eastbourne were very helpful and knowledgable , friendly and patient with helping me choose the best combination of pans/ steamers for my needs. Very grateful - thank you!
2026年3月13日
ProCook - Eastbourne からの回答
We're happy to hear that you received great service! It's wonderful that the Eastbourne team were helpful, knowledgeable, friendly, and patient in helping you choose the best combination of cookware for your needs. We appreciate your gratitude!
Great customer service.
2026年3月9日
Excellent shop well laid out
Excellent shop well laid out, great products and friendly helpful staff.
2026年3月10日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our well laid out shop, products and friendly staff.
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review. We're so happy to hear our staff was excellent and helpful!
Easy to find a replacement on line
Easy to find a replacement on line, which was very resonable in price after a breakage, pleased with the service and quickness in the store
2026年3月2日
ProCook - Eastbourne からの回答
We're so glad to hear that you easily found a reasonably priced replacement online and were pleased with our store's quickness and service after the breakage.
ProCook - Eastbourne からの回答
We appreciate your positive feedback regarding our helpful, friendly staff and good prices; we are so happy you were satisfied!
The shop was beautifully laid out
The shop was beautifully laid out.
Prices were very reasonable.
Shop full of those things I never thought I needed!
Lady serving was very helpful and appeared to be very knowledgeable when asked questions.
2026年3月1日
ProCook - Eastbourne からの回答
We're happy to hear you appreciated the shop's layout and reasonable prices! It's great to know you found some unexpected treasures and that our staff member was helpful and knowledgeable. Thank you for your positive feedback!
Excellent customer service in-store
I bought a stoneware dinner set to replace my mismatched plates at home. Quality is not amazing but it looks smart and is usable, but one dinner plate had a patch of missing paint/glaze which I didn't find acceptable at all, especially for an item that will be constantly used and washed. I contacted the store directly via email and asked if I could swap the faulty plate as the entire dinnerware set was rather heavy to carry back to store. The staff member replied very quickly and agreed to resolve the issue with swapping the plate over, ensuring that the one she gave me was free from defects. Very pleased with the outcome and the level of customer service received.
2026年3月1日
ProCook - Eastbourne からの回答
We're happy to hear that the issue with your dinnerware was resolved quickly and efficiently. We appreciate your feedback and are pleased you were satisfied with the customer service. Thank you for sharing your experience.
My kind of shop service
Service - excellent. She presented details about the product I was interested in buying and also was knowledgable about similar products for comparison. In and out in less than 15 minutes. My kind of shopping.
2026年2月28日
ProCook - Eastbourne からの回答
We're happy to hear that you found our service excellent and informative. We appreciate your feedback regarding the efficient shopping experience, and we are glad you enjoyed your visit.
New shop but just as good
New shop but just as good, staff are lovely, store is clean and well set out.
2026年2月23日
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our new shop and found our staff lovely.
Great experience getting a knife…
Great experience getting a knife sharpener, store colleagues helped and even demoed how to do it as I have Japanese knives, friendly welcoming service!
2026年2月27日
ProCook - Eastbourne からの回答
We're glad you had a great experience getting a knife sharpener! It's wonderful to hear our colleagues were helpful and demonstrated the sharpening process for your Japanese knives.
ProCook - Eastbourne からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Bamboo expandable cutlery tray - perfect!
I purchased the bamboo expandable cutlery drawer insert. Really great product. I found it difficult to find something that looks nice that was at the right depth, having an old kitchen, but this is perfect. Very happy.
2026年2月22日
ProCook - Eastbourne からの回答
We're happy to hear that the bamboo cutlery drawer insert is perfect for your needs! It's great to know you found something that looks nice and fits well in your older kitchen. Thank you for your positive feedback.
ProCook - Eastbourne からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our shop and staff, and will return.
ProCook - Eastbourne からの回答
We're glad you enjoyed your experience; we appreciate your positive feedback and thank you for sharing.
Lovely staff and quality goods
2026年2月23日
ProCook - Eastbourne からの回答
We appreciate your positive feedback; we are so happy you found our staff lovely and enjoyed our quality goods!
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