For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... もっと見る
企業が回答しました
所在地
所在地を変更Unit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... もっと見る
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... もっと見る
企業が回答しました
Extremely helpful staff and the fact the casserole we wanted was in stock in a variety of colours. These casseroles are fantastic quality, so great to cook with and about a quarter of the price of... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, 英国
4.7
優良
467件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
ProCook - Edinburgh からの回答
We're happy to hear that you find our design user-friendly and that it helps you achieve professional results. Thanks for your feedback!
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you find our staff welcoming and love our products.
It was excellent
It was excellent. Rebecca was extremely helpful & knowledgeable. My new crepe pan is wonderful 😊
2026年2月23日
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful and that you love your new crepe pan.
Lovely bright clean shop with helpfull…
Lovely bright clean shop with helpfull staff great products
2026年2月23日
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear you found our staff helpful and our products great.
Got what I wanted but had to wait for…
Got what I wanted but had to wait for assistance and don't know why as shop quiet.
2026年2月18日
ProCook - Edinburgh からの回答
We appreciate your feedback and are glad you got what you needed. We're sorry for the wait; we'll look into why assistance was slow during a quiet period.
Excellent service thanks
2026年2月17日
ProCook - Edinburgh からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Enjoyable shop
Friendly helpful member of staff, relaxed atmosphere to look around. I hate assistants that dive on you when you have hardly crossed the door.Friendly aknowledgement. Found exactly what I wanted. Will be back again
2026年2月16日
Good for cutting but was little…
Good for cutting but was little disappointed with it being broken abit, it did a perfect job 😍😍
2026年2月4日
ProCook - Edinburgh からの回答
We're glad it cut well! We apologize that it arrived with slight damage. Your feedback is valuable, and we'll review our packaging. Thanks!
Great service
Met Grace and Rebecca yesterday while shopping, both great individuals that provide excellent help! Provided great service with such kindness and helped me find what I was looking for.
2026年2月4日
自発的なレビュー
Great advice and help from the two staff…
Purchased a set of pans but wasn’t sure which was best for me. The two ladies assisting were great giving me advice on the different types of pans.
Great service and so far great pans from the Forged range.
2026年1月30日
ProCook - Edinburgh からの回答
We're happy to hear that the team could assist you in selecting the best pans for your needs. We appreciate your feedback and are glad you're enjoying the Forged range!
Always love the products from ProCook.
Always love the products from ProCook.
Staff at the Fort kinnard shop Edinburgh are always courteous and helpful
2026年1月26日
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you love our products and that our Edinburgh staff are courteous and helpful.
Sales assistants never engaged we me at…
Sales assistants never engaged we me at all, no offer of help not a look in my direction when I clearly was interested in buying a pan. In the end I took the display pan to the counter after opening a few of your storage drawers myself to find the pan I wanted. The continued to finish the conversation as I stood there at the till and then I was served. Disappointing, sticking to online shopping for pro cook from now on. Pan is great tho, just what I expected after my last pan purchase here.
2026年1月29日
ProCook - Edinburgh からの回答
We appreciate your feedback and are sorry our service didn't meet expectations. We'll address the lack of assistance with our team. We're glad you like the pan and hope your next experience is better.
Very helpful staff
2026年1月28日
Helpful staff x
2026年1月23日
Assistant was not welcoming
Assistant was not welcoming, she walked away from serving me while I was still packing my purchase away. She was tidying a shelf by the door and didn’t bid me goodbye. Very bad customer service in my opinion.
2026年1月23日
ProCook - Edinburgh からの回答
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
Exceptional range of products well displayed.
2026年1月24日
ProCook - Edinburgh からの回答
We appreciate your positive feedback! We are so happy to hear that you found our staff friendly and knowledgeable and liked our range of products.
Very helpful staff
2026年1月18日
Ready steady cook
When I went into the shop I was pleasantly approached and asked if I needed help . I said I was just looking and I would come and get her if I needed help which I did . She assisted and I got what I went for. Also the prices are very reasonable.
2026年1月21日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。