We bought a pots & pans set. Ideal price, good quality as a first set for my son just starting out in his first home. We were looking for some knives. The knives on the special.price were out of s... もっと見る
所在地
所在地を変更Unit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... もっと見る
企業が回答しました
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... もっと見る
企業が回答しました
Excellent experience in the shop at Fort Kinnaird, Edinburgh . Picked a knife block set as a gift for my Son in law , the young lady assistant was very helpful and I even got a discount in the sale
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, 英国
4.6
優良
486件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Ergin Eroglu
Together with my wife , I bought a glass and my husband bought a set of plates, pots and pans from your store. The product quality is great but the staff was very irresponsible and just tried to send us away. There was a young lady who tried to take care of us but the behaviour of the other employee was very aggressive.
2025年8月6日
ProCook - Edinburgh からの回答
We appreciate you sharing your experience. We're glad the product quality met your expectations. We're sorry to hear about the staff's behavior and will address this internally to ensure a more positive experience in the future.
Good guidance from a well mannered…
Good guidance from a well mannered assistant. Quality good bought
2025年8月7日
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear you received good guidance and liked the quality of your purchase.
Attending customer, knowing the requirements.
Very attentive and helpful, explaining details about the products.
2025年8月8日
ProCook - Edinburgh からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff attentive and helpful.
Racist older sales woman
Came into have a browse and I could hear the sales woman at the till, badge saying Amanda, mutter something about immigrants (I am Scottish born but a poc), won’t be coming back!
2025年7月4日
自発的なレビュー
ProCook - Edinburgh からの回答
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store.
We recently made a purchase from…
We recently made a purchase from ProCook and were excited about our new cookware set. However, our experience at the checkout left us a bit disappointed. The cashier seemed quite stressed and spoke rather harshly to her colleague, which made the atmosphere uncomfortable.
We also asked about buying an extra lid for the frying pan included in the set. Another staff member was about to assist us, but the cashier quickly stepped in and insisted that the lids in the set would fit the pan. Unfortunately, when we got home, we realized the frying pan is 26cm, while the largest lid in the set is only 24cm, so it doesn’t fit.
We appreciate the products, but we believe the customer service could be improved. Clearer communication and a more positive attitude would have made a big difference.
2025年8月6日
ProCook - Edinburgh からの回答
Thank you for your review. We are sorry to hear of your experience, we have asked the Customer service team to contact you to resolve.
Prompt help
2025年8月5日
ProCook - Edinburgh からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Cheaper to buy online
Good advice from staff about pans but feel gutted as cheaper for me to buy online and get free delivery. I asked before I bought them if any other offers but said was the best deal. E mailed the store but said they couldn’t help.
2025年8月4日
ProCook - Edinburgh からの回答
We appreciate your feedback on the advice received. We're sorry that you found a better price online after your purchase and that our email response didn't meet your expectations. We'll review this.
good service
2025年7月29日
ProCook - Edinburgh からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great shop and assistant was great and…
Great shop and assistant was great and very knowledgeable. Bought a set of knives they are great. Will be back
2025年7月31日
ProCook - Edinburgh からの回答
We're happy to hear that you enjoyed your experience in our shop and that our assistant was helpful. We appreciate your positive feedback on the knives and look forward to your return.
ProCook - Edinburgh からの回答
We're happy to hear that our paring knife meets your needs! Thank you for letting us know you were looking for a small, sharp knife.
ProCook - Edinburgh からの回答
We appreciate your positive feedback! We're happy to hear you experienced excellent and friendly customer service.
Good products with value prices
2025年7月16日
ProCook - Edinburgh からの回答
We appreciate your positive feedback and are so glad you value our good products and prices.
Sales assistant very helpful
Sales assistant very helpful. Lovely store and items easily found.
2025年7月19日
ProCook - Edinburgh からの回答
We're happy to hear that our sales assistant was helpful and that you found our store and items lovely. Thank you for your positive feedback!
Beautifully designed
Beautifully designed. Bright and airy. Helpful assistants, don't over power you while browsing. You always walk out buying something. I just love it.
Thank U. 😊
Kind Regards
Lorraine Iris Noble
2025年7月18日
ProCook - Edinburgh からの回答
We appreciate your lovely feedback! We're happy to hear that you enjoy the bright atmosphere and find our assistants helpful. It's great to know you always find something you love.
Great service
Great service, answered all our questions and assisted us to get the best products.
2025年7月10日
ProCook - Edinburgh からの回答
We're so glad that you received great service! We appreciate that our team answered all your questions and helped you find the best products for your needs.
Amazing melamine plates and bowls
The melamine plates and bowls feel really good quality and are such a lovely design and colour - they look like “real” tableware and have raised the level in our caravan! The staff member was also very friendly.
2025年6月30日
ProCook - Edinburgh からの回答
We're so glad to hear you appreciate the quality, design, and color of our melamine tableware. It's great to know they've enhanced your caravan experience! We're also happy the staff member was friendly. Thanks for your feedback.
ProCook - Edinburgh からの回答
We're happy to hear that you enjoyed the layout and found our team helpful. Thank you for your positive feedback; we appreciate it.
Good quality items at reasonable…
Good quality items at reasonable prices. The member of staff was very helpful and offered great advice.
2025年6月28日
ProCook - Edinburgh からの回答
We're happy to hear you found good quality items at reasonable prices. We appreciate your feedback regarding the helpful staff member and great advice offered!
Always pleasant staff in Edinburgh branch
Saw something I wanted online, visited in store and as always staff very friendly and helpful if needed. Bought exactly what I needed in a quick transaction and on my way!
2025年6月24日
ProCook - Edinburgh からの回答
We're so glad you found what you wanted both online and in-store! It's great to hear our friendly staff were helpful and that you had a quick, easy purchase. Thanks for your positive feedback!
ProCook - Edinburgh からの回答
We're so happy you found what you wanted easily. We appreciate your positive comments regarding our friendly staff.
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