The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... もっと見る
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レビュアーのコメントを見てみましょう
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... もっと見る
企業が回答しました
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... もっと見る
企業が回答しました
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
48 High Street, GU1 3ES, Guilford, 英国
- 01483 954588
4.8
優良
380件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff were very helpful.
2026年8月18日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
ProCook - Guildford からの回答
We're so pleased to hear you had such a positive experience with our service. Thank you for your feedback!
Great customer service
Great customer service. Good range of everyday items and reasonable price. I purchased a 3 for 2 offer on everyday knives and they all come with knife covers as well.
2026年8月17日
ProCook - Guildford からの回答
We're so pleased to hear you had such a positive experience with our customer service and found a good range of everyday items at reasonable prices. We're especially glad you enjoyed the 3 for 2 offer on knives with covers!
Helpful & friendly staff.
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store assistant kindly kept it safe until I was ready to pick it up, he even said that should I forget to collect that he would reach out via email to remind me. Upon my return I was greeted my another team member as I walked into the store, the initial member of staff remembered me and promptly passed me my goods. Overall… Very chatty, really friendly and helpful manner.
2026年8月16日
ProCook - Guildford からの回答
We're so pleased to hear about your positive experience! It's wonderful that our team member was so helpful and friendly, making your shopping trip more convenient. We appreciate you sharing your kind words about our service.
Fantastic service from the staff at…
Fantastic service from the staff at ProCook. Explained well the difference in pans and their use to allow us to make a decision.
2026年8月15日
ProCook - Guildford からの回答
We're so pleased to hear you received fantastic service from our staff! We're glad they were able to explain the differences in our pans to help you make your decision. Thank you for your wonderful feedback!
Knowledgeable staff and great products
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 20cm tri-ply stainless steel pan with which I'm delighted.
2026年8月10日
ProCook - Guildford からの回答
We're delighted to hear you had such a positive experience at our Guildford store! It's wonderful that our staff was able to assist you with their knowledge, and we're so glad you are delighted with your new pan.
Staff member in the Guildford shop was…
Staff member in the Guildford shop was very helpful and knowledgeable
2026年8月4日
ProCook - Guildford からの回答
We're so glad you found our team member in the Guildford shop helpful and knowledgeable! Thank you for your kind words.
Excellent Customer engagement -
asked for advice on purchasing crepe pan and was pleased with input and puhase
2026年8月7日
ProCook - Guildford からの回答
We're so pleased to hear you were happy with the advice you received regarding your crepe pan purchase. Thank you for your kind words!
I bought knives from their guildford…
I bought knives from their guildford store, they had the nicest attendants! Nicest people ever
2026年8月5日
Excellentrange.of high quality goods
Excellentrange.of high quality goods. Friendly helpful staff.
2026年8月4日
We only went in to buy a frying pan and…
We only went in to buy a frying pan and guess what? We found one we liked at the price we felt was right and so we took the plunge and got it.
The shop assistant was male and friendly.
We hope the pan is a good investment but only time will tell. Contact me again in 2 years time and I'll probably be able to give you an answer -until then take care.
2026年7月28日
ProCook - Guildford からの回答
We're glad you found a frying pan that met your expectations and that you had a positive experience with our assistant. We hope it proves to be a great investment for you!
Excellent!
A very big shout out for the lovely man who helped us so efficiently today (think his name is Alex?). Very knowledgeable and helpful... Will definitely visit again. Thank you so much ...
2026年7月28日
自発的なレビュー
Lovely variety of quality kitchen…
Lovely variety of quality kitchen stuff. Great help and service from the girl who served us. See you soon
2026年7月22日
Great staff
Staff extremely helpful and knowledgeable. Great experience . Very happy with products purchased.
2026年7月17日
what I wanted when I wanted it
Provided what I wanted , when I wanted it and the shop assistant gave helpful advice.
2026年7月15日
Staff always very helpful and…
Staff always very helpful and knowledgeable.
Service with a smile.
2026年7月13日
The salesman was very helpful and…
The salesman was very helpful and informative in the Guildford store
2026年7月14日
Very helpful service .
2026年7月6日
ProCook - Guildford からの回答
We truly appreciate your kind words about our helpful staff and good service. Thank you for sharing your positive experience with us.
ProCook - Guildford からの回答
We appreciate you taking the time to share your positive experience with our team member in Guildford; it means a lot to us!
Great products
Great products. I do really appreciate good staff that are helpful and knowledgeable. Great at sales without being pushy. That what my experience was like here.
2026年6月22日
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