The staff are what made our experience a good one. What was not available on the shop floor was checked in the stockroom and enough found for us to be able to purchase. Thank you to the staff in the... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The assistant that served me was super helpful and very friendly. I purchased a 16 piece crockery set that I really didn't want to carry around whilst I did the remainder of my shopping, The store as... もっと見る
企業が回答しました
Having reviewed various pans online, I visited ProCook Guildford. I was immediately offered assistance by one of the staff, who was very knowledgeable and answered my questions. I went away with a 2... もっと見る
企業が回答しました
Staff at Guildford were really helpful, professional and friendly. Lots of advice given about the range of knives being sold which was very useful.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
48 High Street, GU1 3ES, Guilford, 英国
- 01483 954588
4.8
優良
380件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff member who served me was…
The staff member who served me was polite, friendly and very helpful and knowledgeable.
I was returning a faulty item, and there was no messing about. Really pleased with the outcome.
2025年10月19日
ProCook - Guildford からの回答
We're so happy to hear that our staff member was polite, friendly, helpful, and knowledgeable. We appreciate your positive feedback regarding the easy return of your faulty item and that you were pleased with the outcome!
Excellent shopping experience Really enjoyed visiting your store in…
Really enjoyed visiting your store in Guildford recently. Lots of lovely things to buy at excellent prices, with welcoming, polite and helpful staff
2025年10月17日
ProCook - Guildford からの回答
We're so glad you enjoyed visiting our store in Guildford! We appreciate your positive feedback regarding our lovely products, excellent prices, and welcoming staff.
Sales assistant not very helpful in…
Sales assistant not very helpful in fact quite obstructive
2025年10月7日
ProCook - Guildford からの回答
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Pleasant service at the till.
2025年10月3日
ProCook - Guildford からの回答
We're glad you found our service pleasant. Thank you for your positive feedback; we appreciate it greatly.
ProCook - Guildford からの回答
We appreciate your positive feedback. We are so happy to hear our staff was very helpful and gave good advice.
ProCook - Guildford からの回答
We appreciate your positive feedback regarding our helpful staff and great quality products; we are so happy you enjoyed them!
Excellent experience.
Alex was excellent, as were the other staff. Really helpful and knowledgeable. Such a pleasant change from most buying experiences these days. Looking forward to my next purchase from ProCook Guildford.
2025年10月7日
ProCook - Guildford からの回答
We're happy to hear that you found our staff helpful and knowledgeable. We appreciate your positive feedback and look forward to your next purchase from ProCook Guildford!
ProCook - Guildford からの回答
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was friendly and knowledgeable.
ProCook - Guildford からの回答
We appreciate your positive feedback on our attractive shop and speedy, efficient service; we are so happy you were pleased!
Very good advice from assistant to help…
Very good advice from assistant to help us choose best pans for the type of cooking.
2025年9月17日
ProCook - Guildford からの回答
We're so glad to hear that our assistant provided very good advice to help you choose the best pans for your cooking needs. Thank you for your review!
ProCook - Guildford からの回答
We appreciate your feedback and are happy to hear that you found our team's knowledge helpful during your experience.
ProCook - Guildford からの回答
We appreciate your positive feedback. We're so glad you found our customer service in the shop superb!
Found what I was looking for…
Found what I was looking for quickly.The cashier at the till was pleasant ,helpful and explained that for my email address I would receive a discount off my next purchase.
Enjoyable visit to your store.Have not yet had the opportunity of trying the product.
2025年9月20日
ProCook - Guildford からの回答
We're happy to hear that you found what you were looking for quickly! We appreciate your positive feedback regarding the cashier's helpfulness and the discount information. We're glad you enjoyed your visit!
ProCook - Guildford からの回答
We appreciate your positive feedback! We're so happy to hear you found our staff helpful and liked our good prices and value for money.
ProCook - Guildford からの回答
We appreciate you letting us know that our staff was extremely helpful to you. We are so happy you had a nice experience!
Great prices for the items I bought and…
Great prices for the items I bought and such a helpful and friendly staff member who served us. 10 out of 10
2025年9月14日
ProCook - Guildford からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our prices great and our staff helpful and friendly.
Excellent
Top-notch advice, friendliness, and even offered to carry the product to the car for me. Good price too for my espresso coffee maker!
2025年9月12日
Fantastic customer service from Alex
Fantastic customer service from Alex. Twice I had to amend my purchase and each time it was done with politeness and a smile. Nothing was too much bother.
2025年9月12日
Staff are well knowledgeable about…
Staff are well knowledgeable about their products and give good advice
2025年9月9日
ProCook - Guildford からの回答
We appreciate you sharing your experience with us! We are so glad to hear that our staff is knowledgeable and offers good advice.
Very useful shop
The member of staff was helpful and knowledgeable. The baking tray came in a good variety of sizes, is good quality and reasonably priced.
2025年9月1日
ProCook - Guildford からの回答
We're so glad to hear that our staff was helpful and knowledgeable and that you found a good quality, reasonably priced baking tray in a variety of sizes.
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