We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at differen... もっと見る
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Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was idea... もっと見る
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in sh... もっと見る
企業が回答しました
Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, 英国
- 01752 270724
4.9
優良
435件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Happy customer The staff member knew all her products…
The staff member knew all her products and answered all my questions.
I also found the price good as it was reduced 🤩
2026年8月16日
ProCook - Plymouth からの回答
We're so happy to hear that our staff member was knowledgeable and able to answer all your questions! It's wonderful that you also found the price to be good.
Good stuff at good prices
2026年8月10日
ProCook - Plymouth からの回答
We appreciate you noting our good stuff at good prices; we are so happy you are pleased!
Great staff, always helpful
Helpful, friendly staff whenever I go in, and served promptly. Very clean and tidy store.
2026年8月13日
ProCook - Plymouth からの回答
We're so happy to hear that you consistently find our staff helpful and friendly, and that you're served promptly! We're also glad you appreciate how clean and tidy our store is. Thank you for your kind words.
Great experience buying ProCook pans at Plymouth store
Mi wife and I bought 4 Elite ProCook pans this week from the store in Drake Circus in Plymouth including a large frying pan, a wok and two saucepans. We were looked after by Meghan who did a great job of explaining the differences between the different product lines to us. It was particularly impressive that Meghan uses the products we bought herself and was able to talk about how she cooks with them, for example putting frying pans in the oven to finish cooking, something we would not have thought of. We are already using the pans at home, especially the frying pan, which we use all the time. The construction of the Elite pans works well at providing an even heat on our induction hob. We took advantage of the sale that is on for the Elite range and we were given a further discount because my wife is a health worker. Great experience and great products, thanks very much, and now we know where the shop is we can visit again for some big saucepans.
2026年8月11日
自発的なレビュー
ProCook - Plymouth からの回答
We are so pleased to hear about your wonderful experience at our Drake Circus store! It's fantastic that you found our team member's product knowledge and personal insights so helpful in choosing your Elite ProCook pans. We're delighted that you're already enjoying the even heat distribution on your induction hob, and we look forward to welcoming you back for those larger saucepans. Thank you for your kind words and for choosing us!
Friendly
Friendly, knowledgable staff - every visit have received a welcome and offer of help - which I actually needed today. Great customer skills- rare in shops these days!
2026年8月11日
ProCook - Plymouth からの回答
We're so pleased to hear that our staff are friendly and knowledgeable, and that you received a warm welcome and assistance during your visit. We appreciate your kind words about our customer service!
Very helpful and well informed staff
2026年7月25日
ProCook - Plymouth からの回答
We are so glad to hear that our team was very helpful and well-informed during your visit. We truly appreciate your kind words!
Great quality
Easy website to navigate, really happy with how everything was packaged and the quality of the items.
2026年7月28日
ProCook - Plymouth からの回答
We're so happy you found our website easy to navigate and were pleased with how everything was packaged and the quality of your items! We appreciate your feedback.
The sales lady was right on point
The sales lady was right on point. Gave me really good product knowledge. Didn’t try to sell me anything but what I wanted.
2026年8月8日
ProCook - Plymouth からの回答
We're so happy to hear that our sales associate provided excellent product knowledge and helped you find exactly what you were looking for without any pressure! We truly appreciate your positive feedback.
ProCook - Plymouth からの回答
We are so happy to hear that you consistently experience excellent service and quality from us. We truly appreciate your positive feedback!
Friendly Knowledgeable staff
I went in the shop after some knives, not sure on what I needed the shop assistant advised the type to use for specific jobs and stuck to the type of budget I wanted to use.
2026年8月7日
ProCook - Plymouth からの回答
We're so glad to hear that our shop assistant was able to provide excellent advice on knives, helping you find exactly what you needed within your budget!
As always brilliant customer service…
As always brilliant customer service and excellent quality cookware
2026年8月6日
ProCook - Plymouth からの回答
We're so pleased to hear that you consistently receive brilliant customer service and enjoy our excellent quality cookware! Thank you for your wonderful feedback.
Staff member Megan was very…
Staff member Megan was very professional and had lots of knowledge about the products Very polite and very friendly in a professional manner Highly recommended Pro cook
Graham and Donna
2026年8月1日
Staff friendly and helpful
Staff friendly and helpful. Products attractive and good quality
2026年7月31日
Extremely knowledgable and friendly…
Extremely knowledgable and friendly staff .its always a pleasure shopping in ProCook
2026年8月3日
ProCook - Plymouth からの回答
We're so glad you always have a pleasant shopping experience with us and find our staff knowledgeable and friendly! Thank you for your kind words.
Lovely service in the shop great…
Lovely service in the shop great advice. Really good product very happy
2026年7月22日
Pro Cook your the best !
I love going to my Pro Cook store in Plymouth, love the kitchen ware available to purchase, love the offers that ProCook often have, and love the friendly staff, always willing to help with a smile and never pushy.
2026年7月24日
Great service
We went in for a tin opener and came out feeling like we’d found a friend.
The service was outstanding, friendly and informative and giving lots of options alongside explaining the various deals. It was a really enjoyable experience and the product range is great.
Oh and the tin opener is great quality as are the other items we just couldn’t live without!
2026年7月23日
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