We wanted a new bread knife, specifically for sourdough bread. The lady who assisted us, I think her name was Donna, was so knowledgeable and helpful. She showed us three different options at differen... もっと見る
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Always a great experience in a Pro Cook shop... helpful staff, demos if needed and well-laid out displays. Staff pointed out that I could buy two cutlery sets at a very large discount, which was idea... もっと見る
Popped in the shop to see the saucepans I was interested in after receiving an email with 20% off. I assumed it was an online discount and after mentioning the discount I was informed it applied in sh... もっと見る
企業が回答しました
Great shop experience! Donna helped hugely in choosing the right item for us, which turned out to fit our needs perfectly. Her knowledge and enthusiasm was awesome. Experience tempered only by the r... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Đường Sư Vạn Hạnh 34, unit 32Drake Shopping Centre, PL1 1EA, Plymouth, 英国
- 01752 270724
4.9
優良
436件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great Staff....quality products...the…
Great Staff....quality products...the service was excellent.....love going here 👏 👍 👌
2026年5月17日
ProCook - Plymouth からの回答
We're so glad you enjoyed our great staff, quality products, and excellent service! We appreciate your kind words.
Great place to shop.
The member of staff that served me was extremely helpful and knowledgeable and like the shop, she was was impressive
2026年5月20日
ProCook - Plymouth からの回答
We're so happy to hear our staff member was helpful and knowledgeable! We appreciate you sharing your positive experience with us.
I had advice and bought what I wanted.
2026年5月19日
ProCook - Plymouth からの回答
We're glad you found what you wanted.
Walked in knowing nothing, left feeling happy and confident
I walked in knowing I wanted to buy a stainless steel pan but little else. I was given some time to browse by the staff (I appreciate that a lot because there's nothing more intimidating than being approached as soon as you enter a store), then Megan offered to help.
She gave me a tour of the stainless steel range and was quick to put me at ease, as well as tailoring the information she gave me to my needs.
I've cooked with the pan a few times and although I'm completely new to using stainless steel, I've used it successfully thank you to Megan's infomation and the care/use guide given when I paid.
Thanks Megan!
2026年5月13日
ProCook - Plymouth からの回答
We are so glad to hear you had such a positive experience finding the perfect stainless steel pan. It's wonderful that our team was able to provide helpful guidance and that you're enjoying your new cookware! We appreciate you sharing your feedback.
ProCook - Plymouth からの回答
We're glad we had what you needed. Thank you for praising our staff!
I went in looking for a decent knife…
I went in looking for a decent knife set and left with one! The knowledgeable and friendly assistant made the whole experience enjoyable. I’ve forgotten what it feels like to chop food properly! Need to get me some saucepans next…
2026年5月10日
ProCook - Plymouth からの回答
We're so happy you found a great knife set and enjoyed your shopping experience with our helpful assistant! We appreciate your kind words and look forward to assisting you with saucepans.
Just getting another knife to add to…
Just getting another knife to add to the collection.
2026年5月12日
ProCook - Plymouth からの回答
We appreciate you adding to your collection. We hope you enjoy it!
Well presented shop
Well presented shop. Easy to see merchandise. Staff did not jump right on you which is a bonus because you have time to look. Staff were pleasant. Excellent service overall.
2026年5月13日
ProCook - Plymouth からの回答
We're so pleased to hear you enjoyed our well-presented shop and had time to browse. Thank you for recognizing our pleasant staff and excellent service!
Lovely store
Lovely store, found exactly what I was looking for. Staff were friendly and knowledgeable. Definitely recommend it to others. Will be back again for my own needs.
2026年5月8日
ProCook - Plymouth からの回答
We appreciate you taking the time to share your kind words! We're so happy to hear you found our store lovely and our staff friendly and knowledgeable. We look forward to your next visit!
Very helpful assistant who was very…
Very helpful assistant who was very knowledgeable about the product.
2026年5月3日
ProCook - Plymouth からの回答
We're happy to hear our assistant was helpful and knowledgeable about the product!
The product is excellent
The product is excellent, the lady in the shop was not overly helpful until it became clear that I was going to buy, initially she said she couldn’t help me, when I found what I wanted she became very good.
2026年5月6日
ProCook - Plymouth からの回答
We appreciate your feedback on your recent visit. We are concerned to hear about your initial experience with our staff and will address this internally.
ProCook - Plymouth からの回答
We're glad you liked our knives and staff!
ProCook - Plymouth からの回答
We appreciate your kind words.
Unfortunately one of the pans bought…
Unfortunately one of the pans bought was the wrong one, simple error by the staff as the pans were boxed, now have to make another trip to exchange it.
2026年5月7日
ProCook - Plymouth からの回答
We apologize for the mix-up with your pan and the inconvenience of an extra trip. We are reviewing our packing process to prevent this.
Service was friendly and efficient
Service was friendly and efficient. This shop is just what Plymouth needs.
2026年5月7日
ProCook - Plymouth からの回答
We're so glad our service was friendly and efficient. Thank you for your kind words!
The cafetiere looks good & works well
The cafetiere looks good & works well. Pleasant, friendly staff in shop.
2026年5月6日
ProCook - Plymouth からの回答
We appreciate you taking the time to leave this great review! We're so happy you enjoyed your purchase and our friendly staff.
The staff are amazing
The staff are amazing, explained the knives to me and worked out what would be perfect for me. Looking forward to my next visit
2026年4月30日
ProCook - Plymouth からの回答
We're so happy our staff provided excellent assistance and helped you find the perfect knives. We look forward to your next visit!
Helpful experienced staff.
Helpful staff willing to help and answer questions about products.
2026年5月2日
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