The ladies at GunWharf Pro Cook were exceptional. They gave me the Best customer service . We visited the shop on 16th July 2026 at around 6:30pm . Not only did they go over the pricing of knives se... もっと見る
所在地
所在地を変更Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA Portsmouth, GB
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Went into the Pro Cook at Gunwharf Quays and was immediately greeted by the members of staff. They were all so incredibly helpful. There’s nothing worse than being ignored when you enter or being bad... もっと見る
企業が回答しました
While shopping for new knives, shop assistant Holly made my experience phenomenal. She didn't try and push a sale, answered all of my questions, made valuable suggestions, was warm and knowledgable.... もっと見る
企業が回答しました
I popped in for a small pairing knife - real life shopping is so much better for items you will use every day! An assistant approached with a smile and took to sales/security card to store behind t... もっと見る
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 25 Centurion Block, Canal Side, Gunwharf Quays, PO1 3FA, Portsmouth, 英国
4.8
優良
839件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff experience
The young lady was very helpful in helping me find the equipment I required.
She was very smart, polite and very professional.
2026年5月9日
ProCook - Portsmouth からの回答
We're so happy to hear our colleague was helpful and professional in assisting you. Thank you for this wonderful review!
Good knowledgeable service and…
Good knowledgeable service and excellent products.. I bought everything from Pro Cook to compliment the new kitchen being installed in my house and I am incredibly impressed with everything that I purchased
2026年5月4日
ProCook - Portsmouth からの回答
We're so pleased to hear you're impressed with your purchases and our service. We hope your new kitchen brings you much joy!
Wasn’t looking for a saucepan but went…
Wasn’t looking for a saucepan but went in your shop and saw the great prices so couldn’t resist. Great 10 year guarantee
2026年5月3日
ProCook - Portsmouth からの回答
We're so glad you found a great saucepan and appreciate your kind words about our prices and guarantee! Thank you for sharing your positive experience.
Great prices and really helpful staff…
Great prices and really helpful staff at the Portsmouth branch.
2026年5月5日
ProCook - Portsmouth からの回答
We appreciate you sharing that you liked our prices and helpful staff!
Polite helpful service.
Polite helpful service.
Probably now buy 90% of our Kitchen utensils, plates etc from Pro Cook.
Thoroughly recommend 👍👍👍
2026年5月2日
ProCook - Portsmouth からの回答
We're so happy to hear you received polite, helpful service and recommend us for kitchen items. We appreciate your continued support!
Pro Cook customer service
Excellent customer service from Holly at Gunwharf Quays. I thought I knew which product would be best for me, but having discussed my requirements, Holly asked relevant questions and was full of useful information which helped me choose the most suitable product for me.
2026年4月26日
There was nothing special about the…
There was nothing special about the service I received. In fact, I was asked if I wanted a paper receipt or an email receipt. I opted for a paper one, which I received. When I got home, I also had an email one. Did the member of staff listen to me? Who knows? I’m happy with my purchase, though.
2026年5月1日
ProCook - Portsmouth からの回答
We appreciate your feedback and are glad you're happy with your purchase. We're sorry the service wasn't special and that you received both receipts. We'll review this to ensure better attention to detail in the future.
Friendly courteous service
2026年4月27日
ProCook - Portsmouth からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
ProCook - Portsmouth からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Knowledgeable and personable staff
Knowledgeable and personable staff, well able to explain the merits of particular products, compare them and advise - all with a smile and light humour.
2026年4月25日
ProCook - Portsmouth からの回答
We appreciate you sharing your experience! We're so happy to hear that our staff's knowledge, personality, and helpful advice made your visit a positive one.
Excellent service at Gun Wharf keys
Excellent service at Gun Wharf keys, lovely knowledgable and friendly staff, bought coffee machine and other stuff..
2026年4月24日
ProCook - Portsmouth からの回答
We're delighted you received excellent service at Gun Wharf Keys from our knowledgeable and friendly staff. Thank you for purchasing a coffee machine and other items!
great staff member in portsmouth…
great staff member in portsmouth gunwharf, knowledgeable, friendly and helpful. good dpd delivery service too.
2026年4月23日
ProCook - Portsmouth からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff knowledgeable, friendly, and helpful.
Helpful staff
The assistant asked me if she could help, I told her what I was looking for and she immediately showed me the range she had.
Also the price was good.
2026年4月22日
ProCook - Portsmouth からの回答
We're happy to hear that the assistant was helpful in showing you the range you were looking for, and that you found the price to be good. Thanks for your feedback.
Customer help, as it should be.
Good range of products and a very helpful man talking us through the individual merits of the frying pans on offer. Made our choice informed and easy. Brilliant.
2026年4月21日
ProCook - Portsmouth からの回答
We're happy to hear that you found a good range of products and that our staff were helpful in explaining the frying pans. We appreciate you letting us know that we made your choice informed and easy!
Excellent service & great products at competitive prices
Excellent range of products at very reasonable prices and with excellent and friendly service.
2026年4月19日
ProCook - Portsmouth からの回答
We appreciate you taking the time to leave us this wonderful review! We're so glad to hear you enjoyed our excellent and friendly service.
The assistant was very helpful and…
The assistant was very helpful and showed us a selection of what we wanted.
2026年4月15日
ProCook - Portsmouth からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our assistant was helpful to you.
Very helpful and pleasant service
2026年4月17日
This level of care is rare!
I popped in for a small pairing knife - real life shopping is so much better for items you will use every day!
An assistant approached with a smile and took to sales/security card to store behind the counter while I continued to shop. Didn't push more expensive items. When I went to pay he remembered me immediately and took time to process to guarantee.
This level of care is rare.
2026年4月15日
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