Great products. We purchased a four place ceramic handled cutlery setting and when we got it home found a slight fault in the design of one of the handles. We returned to the store and they replaced i... もっと見る
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所在地
所在地を変更Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH Rushden, GB
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Replaced all my old saucepans and frying pans with ProCook. Great quality, very reasonable price and very helpful staff in store.
Great range and selection of goods. I ws shopping specifically for a replacement utility knife. The staff member who served me was helpful, knowledgable, and gave advice but wasn't 'pushy' at all.... もっと見る
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The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful. The range of products available are generally of a very high s... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit A11, Rushden Lakes Shopping Park, South Terrace, NN10 6FH, Rushden, 英国
4.9
優良
1172件のレビュー
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Customer service in the store at…
Customer service in the store at Rushden Lakes is very good, ladies couldn’t be more helpful, found exactly what I was looking for, thank you
2026年7月5日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
ProCook - Rushden Lakes からの回答
We're so glad you experienced amazing service from our team. We truly appreciate your positive feedback!
Very helpful staff…
I was assisted by a very helpful lady and I was able to walk out with what I wanted. My wife was very pleased with the item I came home with after her previous one which broke after 8 years of daily use. ProCooks range definitely are of better quality so I'm sure this one will last a lot longer than 8 years.
2026年7月3日
ProCook - Rushden Lakes からの回答
We're so pleased to hear you had such a positive experience and found our team helpful! It's wonderful that you're happy with your purchase and confident in its quality. We appreciate you sharing your feedback.
The staff in the Rushden lakes store…
The staff in the Rushden lakes store are unfailingly positive, friendly and welcoming. Very well informed on their products and helpful.
The range of products available are generally of a very high standard, e.g 25 year guarantee on cooking pans, obviously need to be well made to meet that criteria.
2026年7月6日
ProCook - Rushden Lakes からの回答
We're so pleased to hear about your positive experience at our Rushden Lakes store! It's wonderful to know our staff were friendly, welcoming, and well-informed. We're also glad you appreciate the high standard and quality of our products.
Had everything I wanted
Had everything I wanted, I love the quality and the staff were helpful and friendly.
2026年7月6日
ProCook - Rushden Lakes からの回答
We're so glad you found everything you wanted and loved the quality of our products! It's wonderful to hear that our staff were helpful and friendly. Thank you for your kind feedback.
ProCook - Rushden Lakes からの回答
We're so glad to hear that our assistants were very helpful and cheerful during your visit. We truly appreciate your kind words!
Friendly Staff and a great store
The store was organised and clean. The products were sorted and the display or these items were solid. The staff was asking me if I needed help or advice. The lady was friendly and nice to talk to. So a good experience.
2026年7月4日
ProCook - Rushden Lakes からの回答
We're so pleased to hear you had a good experience in our store! It's wonderful that you found it organized and clean, and that our product displays were solid. We're especially glad our staff were friendly and helpful.
Customer service …
I visited the shop 2 weeks ago and purchased set of pans and discovered one was slightly damaged get back to the shop showing the damage to the lady she was very happy to replace it and also bring it some another pans bought last year and tell them them issues and because not selling same one anymore she offered me replacement with another one and I was very pleased with the service and customer care service ABSOLUTELY 10 stars
2026年7月4日
ProCook - Rushden Lakes からの回答
We're so pleased to hear about your positive experience with our customer care! It's wonderful that our team was able to assist you with both your recent purchase and the pans from last year, ensuring you received satisfactory replacements. Thank you for the 10-star rating!
I always have a pleasant visit to…
I always have a pleasant visit to Procook, your stock is diverse and you have the right amount of “ oh I must have” nick knacks” on display. Keep up the good work 👍
2026年7月3日
ProCook - Rushden Lakes からの回答
We're so pleased you always have a pleasant visit and enjoy our diverse stock and tempting displays. We appreciate your kind words!
ProCook - Rushden Lakes からの回答
We're so glad you enjoyed our goods and found our prices reasonable, and our staff helpful! Thank you for your kind words.
Excellent pan set
Excellent pan set. Very sturdy, non-stick, and you don’t need much oil for cooking. The customer service was excellent .
2026年6月24日
The lady that served us was very…
The lady that served us was very knowledgeable and was lovely. Fantastic member of staff.
2026年6月27日
Excellent product.
2026年6月27日
Lovely blonde lady
The lady at the till helped us with our purchase. When our return didn’t go through she chased us down the street to make sure we got it. We really appreciated the five star service!!
2026年6月18日
ProCook - Rushden Lakes からの回答
We're so happy to hear about your excellent experience! It's wonderful that our team went above and beyond. We appreciate your kind words.
The staff were brilliant as soon as I…
The staff were brilliant as soon as I walked in they presently greeted me. They asked me what I was looking for and were very smiley and friendly.
2026年6月17日
ProCook - Rushden Lakes からの回答
We're so pleased to hear our staff provided such a welcoming and friendly experience from the moment you arrived! Thank you for your kind words.
advise needed some advise about a product &…
I needed some advise about a product & the staff were very prompt & helpful. They seemed to be knowledgable about their products
2026年6月20日
ProCook - Rushden Lakes からの回答
We're so glad our team was prompt and helpful, providing knowledgeable advice about our products. Thank you for your kind words!
ProCook - Rushden Lakes からの回答
We're glad our staff helped you find the best product!
Well worth a browse
Great range of good quality products. Very reasonable prices. Pleasant and helpful staff.
2026年6月20日
ProCook - Rushden Lakes からの回答
We're so happy you enjoyed our products, prices, and pleasant, helpful staff! Thank you for your kind words.
Great customer service
Great customer service, knowledgeable staff and not pushing to buy anything
2026年6月14日
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