Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... もっと見る
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... もっと見る
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, 英国
- 023 8268 1036
4.7
優良
250件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
They answered all my questions about a…
They answered all my questions about a product. Made it easy. Many thanks.
2026年5月31日
ProCook - Southampton からの回答
We're so glad we could answer your questions and make things easy! Thank you for your kind words.
Excellent customer service
Excellent customer service. The staff were friendly, professional, and very helpful throughout the whole process. They answered all my questions clearly and made everything easy and stress free. I am very satisfied with the service and would highly recommend them.
2026年5月30日
ProCook - Southampton からの回答
We're so pleased to hear you received excellent customer service! It's wonderful that our team was friendly, professional, and helpful, making everything easy for you. We appreciate your high recommendation!
Excellant customer service
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr 25yr guarentee
2026年5月28日
ProCook - Southampton からの回答
We're happy to hear you received excellent customer service at our Southampton store. It's great that our staff were informative and friendly, and that you love the quality and guarantee of your new pans. Thank you for your positive feedback!
ProCook - Southampton からの回答
We are glad you enjoyed our well-stocked shop and products. Thank you for your kind words!
The staff were extremely pleasant and…
The staff were extremely pleasant and helped me with my purchase.
2026年5月22日
ProCook - Southampton からの回答
We're so glad our team was pleasant and assisted you with your purchase. We appreciate your feedback!
High quality cooking materials at very…
High quality cooking materials at very reasonable prices.
2026年5月9日
ProCook - Southampton からの回答
We appreciate your kind words about our cooking materials and prices.
ProCook - Southampton からの回答
We appreciate you letting us know our service was great, and our staff was knowledgeable and helpful; it means a lot to our team.
Excellent Service by Katie!
Popped in for knives and some kitchen essentials before I move and had a fantastic experience. The staff were attentive and Katie went above and beyond to help me find the perfect knives. Being able to try them was a real bonus! Very pleased with my purchase and the overall experience.
2026年4月18日
ProCook - Southampton からの回答
We're delighted you had a fantastic experience finding knives and kitchen essentials. We appreciate that our staff were attentive and helpful in finding the perfect knives for you. We're glad you enjoyed trying them out and are pleased with your purchase.
Great welcome in store.Nothing too much trouble!!
The members of staff answered all my questions but there was no hard sell which l found very refreshing.I was able to try the knife with a potato too before l bought it.
I will be returning again to the shop in West Quay Centre,Southampton.
The guy who served us first deserves a pay increase!Good eye contact and a beaming smile greeted us.
2026年4月21日
ProCook - Southampton からの回答
We're happy to hear that our staff answered all your questions without any pressure. We appreciate that you were able to try the knife before buying it. We look forward to your return to our shop, and we appreciate your positive feedback regarding our staff member!
ProCook - Southampton からの回答
We appreciate you sharing that our shop assistant was very helpful in choosing what you needed.
Good quality products
We started buying from ProCook when we were on holiday in Street, a few years ago now. Since then if we needed any cooking items we would always go to ProCook first. The staff are always very helpful. I find the layout of the shops always nicely set out and invites you to look around at other items. Always a good experience.
2026年4月17日
Good product and reasonable price.loved…
Good product and reasonable price.loved the colours. Good service from the staff and will visit the shop again.
2026年4月9日
Everything a cook could need !
Everything a cook could need, all in one lovely shop. Good quality at reasonable prices. I was so pleased to find the shop. The assistant was very helpful.
2026年4月7日
Disappointed I returned a gift with the…
Disappointed I returned a gift with the receipt, the money was returned to the gift giver, I had to pay for the items, that were on offer at the time, so full price, and told to reach out to the card holder, I now have to ask them to send me the money, which you had in the first place.
2026年4月7日
ProCook - Southampton からの回答
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Purchased an electric salt and pepper…
Purchased an electric salt and pepper shaker, came home doesn't work, most of them were all broken in the shop, I shouldn't of brought one in there
2026年4月7日
ProCook - Southampton からの回答
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
ProCook - Southampton からの回答
We're happy to hear that the pans' quality impressed your husband! Thank you for sharing your positive experience with us.
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