Great service, staff came over when they saw we were looking at knives and ask if I wanted to try and was very helpful in talking about them, giving some advice or thoughts when asked with no feeling... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Phoned Southampton store to check stock, phone answered promptly by manager, who after checking stock confirmed only one in stock and kept it back for our collection later that day. Well done good fri... もっと見る
Very helpful assistant in the shop. Sorry, can't remember his name. He took the time to explain about the different types of kitchen knives. He let me try chopping some vegetables to see which knife h... もっと見る
We brought our new pans from Southampton store. Excellant customer service. The lady was informative, friendly and helped us choose a lot morr than we intended. The pans are great quality and love thr... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 62 Westquay Shopping Centre, SO15 1QE, Southampton, 英国
- 023 8268 1036
4.7
優良
250件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Love the crockery we just bought and…
Love the crockery we just bought and when one pack arrived damaged - we swapped them with no fuss and no quibble - just nice and straight forward.
2026年3月28日
ProCook - Southampton からの回答
We're happy to hear that you love the crockery. We are also glad the exchange process for the damaged pack was straightforward for you. Thanks for your positive feedback!
ProCook - Southampton からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Loads of great products
Loads of great products. Last in the store very helpful. She offered to look after out heavy purchased goods so we could continue shopping
2026年3月30日
ProCook - Southampton からの回答
We're so glad you found many great products! It's wonderful to hear that our staff was very helpful and looked after your purchases so you could continue shopping.
Staff were extremely helpful and…
Staff were extremely helpful and accommodating. Made it a pleasure to shop for what I needed.
Thanks
2026年3月30日
ProCook - Southampton からの回答
We appreciate you taking the time to share your experience! We're so glad to hear that our staff were helpful and accommodating and that you enjoyed shopping with us.
Worth a visit…
A lot to offer and the knives we purchased were reasinably priced abd very good quality.
2026年3月28日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are pleased with our offerings and the knives you purchased.
Great selection of products and value
Great selection of products and value. Service is great!
2026年3月28日
I wanted a Garlic Press
I wanted a Garlic Press, unfortunately shop in West Quay Southampton didn't have them, nor online. I thought i would buy a frying pan that is smaller to the one I have already. Does the job, and keeps everything hot, even after an hour and a half. Easy to clean, the weight of the fryer is heavy which I like.
2026年3月26日
Sticky label won't come off
I bought an induction hob converter for my old pans. It's a good size with a nicely angled handle. However, the label used by Procook was stuck fast. It wouldn't peel off, so I soaked it. It still wouldn't peel off and I had to scrap it off with a knife. Even then it's left a sticky residue. It's taken me a good 30 minutes and I still can't use it because of the residue.
2026年3月22日
Great products and great customer…
Great products and great customer service in-store. Highly recommended.
2026年3月13日
Good quality purchase
Good quality purchase, plus 20% discount! . Helpful staff. Would highly recommend.
2026年3月7日
I am impressed with my purchase
I am impressed with my purchase. I am buying since many years , when this shop used to be in Portsmouth. I am glad, now this shop is in Southampton.
2026年3月6日
ProCook - Southampton からの回答
We're happy to hear that you're impressed with your purchase. We appreciate your long-time patronage since our Portsmouth days and are glad you can visit us in Southampton.
Friendly customer service
Friendly customer service, excellent quality products, we have purchased saucepans in the past & this week utensils & cutting knives that were on order. I never worry about buying from this company as always have been very pleased with my purchase
2026年3月3日
ProCook - Southampton からの回答
We're happy to hear about your positive experiences with our friendly customer service and excellent quality products. We appreciate your continued purchases and are pleased you're always satisfied.
Lovely shopping experience
The staff are very helpful and friendly and I am so pleased the the coffee pot I purchased
2026年3月3日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and friendly and liked your coffee pot.
Great customer service
They were most helpful and found the products I required, explaining the product and the offers available.
2026年2月22日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that we were helpful in finding the products and explaining the offers.
Attractive shop which drew us in.
Attractive shop which drew us in.
We found many thing for the kitchen which we bought and have found useful.
2026年2月22日
ProCook - Southampton からの回答
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that our shop drew you in and that you found many useful items!
ProCook - Southampton からの回答
We appreciate you letting us know our staff was helpful and the atmosphere friendly; it means a lot to our team.
Excellent pans
We picked up the Professional Bi-Ply sauce pan set, some frying pans and a caserol pan in the January sales, I was a little wary as we had expected to pay far more than we did, and I have to say the quality is superb and the heat distribution is spot on, a joy to cook with
2026年1月11日
ProCook - Southampton からの回答
We're happy to hear that you find the quality superb and the heat distribution spot on. It's great to know you are enjoying cooking with the new pans. Thank you for your positive feedback!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。