Manager Debbie was very professional and knowledgeable without being pushy. We purchased a set of knives which we are so far really pleased with. Service was exceptional and I love to shop here. Debbi... もっと見る
企業が回答しました
所在地
所在地を変更Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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レビュアーのコメントを見てみましょう
We thought we wanted a new cast iron casserole pan but after the great advice from the sales assistant Debbie we chose a stainless steel one. She gave us the pros and cons of all the pans available wh... もっと見る
I had a great experience your member of staff was excellent and nothing was to much trouble the items I bought were exactly what I wanted. I’ve bought products from this range going back at least fi... もっと見る
企業が回答しました
The choice of frying pans was OK. Though the labels all said “Designed in the UK”, unfortunately they were all made in China. Because of their poor human rights record I always try to avoid buying suc... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, 英国
4.9
優良
630件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The assistant was very knowledgable and…
The assistant was very knowledgable and past on lots of details that helped in our choice of products
2026年5月29日
ProCook - Talke からの回答
We're so glad our assistant's knowledge helped you choose the perfect products. Thank you for your kind words!
ProCook - Talke からの回答
We appreciate your kind words.
Although the product wasn't exactly…
Although the product wasn't exactly what I wanted the 2 members of staff were incredibly helpful
2026年5月20日
ProCook - Talke からの回答
We're glad our staff was incredibly helpful, even though the product wasn't quite right. Thank you for your feedback!
The staff service was really good and…
The staff service was really good and the lady who served us was really helpful and informative
2026年5月16日
ProCook - Talke からの回答
We're so pleased our staff provided really good service and was helpful and informative. Thank you for your kind words!
ProCook - Talke からの回答
We really appreciate your kind review.
ProCook - Talke からの回答
We appreciate your kind words about our knowledgeable staff. We are glad we could help.
ProCook - Talke からの回答
We appreciate your kind words about our helpful staff.
ProCook - Talke からの回答
We're happy to hear you enjoyed our goods and pricing, especially the 3 for £10 offer!
the customer service par excellence
the customer service was brilliant the lady in the shop was very good at pointing out how the product worked and explaining the refund procedure, the item bought exceeds my expectation in its implementation and ease of use.
2026年5月13日
ProCook - Talke からの回答
We're so glad to hear that our customer service was brilliant and that the product exceeded your expectations in implementation and ease of use. Thank you for your kind words!
ProCook - Talke からの回答
We are happy you found our product excellent and our assistant helpful.
Staff extremely helpful
Staff extremely helpful - very good choice of products - reasonably priced
2026年5月12日
ProCook - Talke からの回答
We appreciate you sharing that our staff was helpful, and that you liked our product choice and pricing!
Wonderful service from the lady behind…
Wonderful service from the lady behind the counter.
2026年5月10日
ProCook - Talke からの回答
We're so glad you had wonderful service from our team member!
Manager Debbie was very professional…
Manager Debbie was very professional and knowledgeable without being pushy. We purchased a set of knives which we are so far really pleased with. Service was exceptional and I love to shop here. Debbie is a credit to your company.
2026年5月10日
ProCook - Talke からの回答
We appreciate you sharing your experience. We're happy to hear that our team member was professional and knowledgeable, and that you are pleased with your purchase. We're glad you love to shop with us!
Fab staff and products
The staff in the store were so helpful and knowledgeable of the products available.
2026年5月4日
ProCook - Talke からの回答
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear our staff was helpful.
The usual excellent service with…
The usual excellent service with knowledge of the products sold.
2026年5月4日
ProCook - Talke からの回答
We're glad you appreciated our excellent service and product knowledge! Thank you for your feedback.
The Talke store...
I went to the store in Talke for a few bits. The staff there were great and got me evetything i needed.
2026年5月3日
ProCook - Talke からの回答
We're so glad to hear our Talke team provided excellent service and helped you find everything you needed. Thank you for your kind words!
ProCook - Talke からの回答
We appreciate you letting us know our staff was helpful and knowledgeable. It means a lot to our team.
The carving knife was reasonably priced…
The carving knife was reasonably priced and cuts through meat like slicing butter.
2026年5月1日
ProCook - Talke からの回答
We're happy you found the carving knife reasonably priced and effective! Thanks for your feedback.
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