The guidance and help we were offered at the Truro branch when buying kitchen knives was superb. We were not rushed with the purchase and given every opportunity to try the knives out on their choppin... もっと見る
所在地
所在地を変更2-3 Pydar Street, TR1 2AR Truro, GB
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Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in de... もっと見る
企業が回答しました
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fi... もっと見る
Came in to look for a new set of knives, Charlotte was of utmost help and pointed out all the information needed and was lovely to talk to! She made the whole experience of discussing styles, prices a... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
2-3 Pydar Street, TR1 2AR, Truro, 英国
4.9
優良
985件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality and value
Excellent quality and value, very happy with my purchase and the staff were really helpful.
2026年7月11日
Friendly Staff
The staff were very helpful and friendly to me. Gave me information on my purchase which clinched the deal.
2026年7月14日
Always a warm welcome and offers to…
Always a warm welcome and offers to help without being to pushy
2026年7月14日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The staff in the Truro branch are very…
The staff in the Truro branch are very welcoming and knowledgeable. They want to make sure you get exactly what you need but if they don’t have what you want they try to assist in other ways. I always try to use this store
2026年7月2日
ProCook - Truro からの回答
We're so happy to hear that our Truro branch staff are welcoming and knowledgeable! It's wonderful that they ensure you get exactly what you need and assist in other ways if an item isn't available. Thank you for your continued support.
Excellent visit to the shop from…
Excellent visit to the shop from beginning to the end ! The staff greeted us as we came in , offered friendly helpful advice as we went about our business . Honestly it could not have been bettered !!
2026年6月29日
ProCook - Truro からの回答
We're so happy to hear you had an excellent visit to our shop! It's wonderful that our staff greeted you and offered friendly, helpful advice. We appreciate your kind words!
The staff were so friendly and helpful
The staff were so friendly and helpful. I dont think you could be over friendly. It was a pleasure to watch a member of staff go above and beyond to another customer.
2026年7月4日
ProCook - Truro からの回答
We're so pleased to hear our staff were friendly and helpful, and that you witnessed them going above and beyond for another customer. Thank you for your wonderful feedback!
We we greeted with a lovely cheerful…
We were greeted with a lovely cheerful welcome. We explained what we were looking for. We received lots of advice and were shown a full range of products. Then we were left to investigate the range. There was absolutely NO pressure put on us, a refreshing change!
Excellent customer service! We made a purchase and are very happy!
2026年7月3日
ProCook - Truro からの回答
We're delighted to hear you received a cheerful welcome and found our team helpful in guiding you through our product range. It's wonderful that you appreciated the no-pressure approach and had an excellent customer service experience. We're so happy you made a purchase and are pleased with it!
Very happy shopper
I always get amazing service whenever I shop in Truro store staff are always friendly and nothing is to much trouble for then to do to make my shop great
2026年7月3日
ProCook - Truro からの回答
We're so pleased to hear you always receive amazing service at our Truro store! It's wonderful to know our staff are friendly and always go the extra mile to make your shopping experience great.
ProCook - Truro からの回答
We are delighted to hear that you experienced great service from our friendly and efficient team. We truly appreciate your positive feedback.
Dangerously ill fitting egg poacher
The egg poacher as a product was very poor and in fact dangerous to use. It returned it to you store for a refund. We tried 3 other poachers from the store room and they all had the fault of an ill fitting poacher cup holder where it sits down on the pan, it wobbles and is dangerously insecure. Your very helpful staff member was going to report it as a batch manufacturing fault.
2026年6月25日
Really lovely friendly staff
Really lovely friendly staff, not pushy but simplied asked if we needed help. We do not live in cornwall anymore but this shop is a return to. Your staff are your most valuable asset
2026年6月28日
Really helpful and pleasant staff
Really helpful and pleasant staff. Good product (panini press) which seems well designed.
2026年6月24日
Staff are awesome
All your staff are happy helpful and give good advice. Very happy with service.
2026年6月19日
ProCook - Truro からの回答
We're so glad you found our staff happy, helpful, and that you're very happy with our service! Thank you.
Lady who served us and other colleague…
Ladwho served us and other colleague were very knowledgeable about products and made the whole experience relaxed and enjoyable xx
2026年6月22日
ProCook - Truro からの回答
We're so pleased our team was knowledgeable and made your experience relaxed and enjoyable. Thank you for your wonderful feedback!
Great shop… staff are very friendly and…
Great shop… staff are very friendly and I bought some nice things.
I could’ve carried on buying, but I will be back another day🤣❤️
2026年6月20日
ProCook - Truro からの回答
We're so happy you enjoyed our shop and found our staff friendly. We look forward to your next visit!
Amazing staff
Your staff were great with my son buying his first set of professional knives as an apprentice chef. They made sure everything was demonstrated really safely and went through everything with him in detail to make sure he was getting exactly what he needed, and went above and beyond to secure the price match he had been offered via his employer’s account. It was actually a really lovely experience and the ladies both made him feel really special. Thanks
2026年6月17日
ProCook - Truro からの回答
We're so happy to hear that our team provided such a wonderful experience for your son as he purchased his first professional knife set. We appreciate you sharing your positive feedback!
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