I love ProCook because of its high quality and variety of kitchen gadgets and utensils. I have never been disappointed with any of my purchases. I've been shopping for a while in their Wembley retail... もっと見る
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所在地
所在地を変更Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD Wembley, GB
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Quality products interesting offers I love visting pro cook any store This one specifically was a quick visit and I got lovely durable bowls and pasta plates Very good kitchen containers in... もっと見る
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I really wanted to let the head office know that you have amazing staff in your Wembely outlet branch. I received the best service from Mahek and I’ll never forget her support. Honestly I was clueles... もっと見る
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We recently purchased a wok pan and a few smaller kitchen items from the ProCook store in Wembley Outlet, and we’re really pleased with our experience. The customer service was excellent—friendly, hel... もっと見る
企業が回答しました
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Unit 52 London Designer Outlet, Wembley Park Boulevard, HA9 0FD, Wembley, 英国
4.6
優良
415件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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ProCook - Wembley からの回答
Thank you for your positive review! We appreciate you recognizing the friendliness and helpfulness of our staff. We're also glad you found a wide variety of items at reasonable prices. We strive to provide a great shopping experience for all our customers.
Online great quality products and customer…
Great quality products and customer service online. From the shop. We were told the products were checked when we picked them up to collect. When we got home. 3 items were not right.. Customer services were helpful and replaced the faulty items.
2025年4月4日
ProCook - Wembley からの回答
We appreciate your feedback and are glad to hear you had a positive experience with our online customer service. We understand that receiving incorrect items can be frustrating, and we're sorry that happened. We're pleased to hear that our customer service team was able to resolve the issue promptly.
ProCook - Wembley からの回答
We're thrilled to hear you're happy with our equipment! It's our goal to provide customers with the tools they need to succeed.
Professional service, great products
I went to buy a set of stainless steel pans over the weekend; the staff were really helpful and, following their advice, I found what I was looking for. Extremely happy with my purchase and the quality of the pans!
2025年3月30日
ProCook - Wembley からの回答
Thank you for your kind words! We're so glad you found our staff helpful and that they were able to assist you in finding the perfect set of stainless steel pans. We're thrilled to hear you're happy with your purchase and the quality of the pans. We appreciate your feedback and hope to see you again soon.
staff very helpful
staff very helpful, happy to let me browse but ready to assist when it was needed
2025年3月26日
ProCook - Wembley からの回答
Thank you for your kind review! We're so pleased to hear that you found our staff helpful and attentive. We strive to create a welcoming environment where customers can browse comfortably and receive assistance when needed. Your feedback is greatly appreciated.
ProCook - Wembley からの回答
We understand your frustration. It seems there may be a misunderstanding. We'd love to help clarify any concerns you have. Please feel free to reach out to our customer support team, and we'll do our best to assist you.
I always pop into procook when I see one. There is always something I didn’t know I needed till I saw it! The staff were very helpful and fre
I always pop into precook when
2025年3月16日
ProCook - Wembley からの回答
We're so happy to hear you enjoy visiting! Thank you for taking the time to share your positive experience. We appreciate your continued support.
ProCook - Wembley からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
ProCook - Wembley からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Friendly staff.
Friendly staff.
Able to test knives.
Staff do not harass and are brilliant when approached full attention on the customer.
2025年2月28日
ProCook - Wembley からの回答
Thank you for your kind words! We're thrilled to hear that you found our staff friendly and helpful. We strive to create a welcoming and supportive environment where customers feel comfortable testing out our products. We appreciate you taking the time to share your positive experience.
I was assisted by the shop assistant…
I was assisted by the shop assistant who was very knowledgeable about the products we were choosing from.
2025年3月2日
ProCook - Wembley からの回答
Thank you for your kind review! We're delighted to hear that you found our staff knowledgeable and helpful. We strive to provide our customers with excellent service and ensure they have a positive shopping experience. We appreciate you taking the time to share your feedback.
Was wonderful experience
Was wonderful experience, I was so impressed, she had knowledge about things in shop. Literally even the layers on the pan and pots and difference between two very similar things why price difference reason for that. Very happy customer
2025年2月23日
ProCook - Wembley からの回答
We're thrilled to hear about your positive experience! It's wonderful to know that you were impressed with the knowledge and expertise of our staff. We strive to provide our customers with helpful and informative guidance, and we're delighted that you found it valuable. We appreciate your feedback and hope to see you again soon.
Splendid Customer Service
Fantastic and attentive staff .. there to guide and support without being intrusive.
2025年2月25日
ProCook - Wembley からの回答
Thank you for your kind words! We're thrilled to hear you found our staff fantastic and attentive. We strive to create a welcoming and helpful environment for our customers, and we appreciate you taking the time to share your feedback.
😀preporucam kupovinu
2025年2月25日
ProCook - Wembley からの回答
Hvala vam na recenziji! Zaista cijenimo vaše povratne informacije i drago nam je čuti o vašem iskustvu. Ako vam ikada zatreba pomoć, slobodno nam se obratite. Želimo vam ugodan dan!"
Become a pro at procook!
The lady that looked after was attentive and supported our queries
Enjoyed the shop as a result and found all the things I needed for my cooking fun!
2025年2月21日
ProCook - Wembley からの回答
We're so glad to hear you had a positive experience! It's wonderful to know that our staff was able to provide you with the support and attention you needed. We're thrilled you found everything you needed for your cooking adventures.
Good and fantastic
2025年2月20日
ProCook - Wembley からの回答
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Random shopping
I when the other day, my experience was one of the greatest , is hard now days to get a great experience awhile shopping especially before ending anyone's shift. Majority who is working in sales,costumer service is tired and fed up with their jobs nowdays apparently. The girls who were on that shift were nice and welcoming into the store even though they were about to close the store. At the cashing out offers have been offered, and I love cookware offers and a nice smile obviously . This was my first time buying any of their products or entering in one of their shops. Thank you girls for making my day beautiful one while shopping.
2025年2月22日
ProCook - Wembley からの回答
We truly appreciate your kind words and positive review. It's wonderful to hear that you had such a great experience in our store. We strive to create a welcoming and positive atmosphere for all our customers, and it's heartwarming to know that our team members were able to make your day special. Their dedication to providing excellent customer service, even at the end of their shift, is commendable. We're thrilled that you enjoyed the cookware offers and the friendly service. We hope you love your new cookware and look forward to welcoming you back to our store soon.
My wife and I were surprised to find a…
My wife and I were surprised to find a Procook shop. Franky we never heard of it before. We have wanted to buy a Japanese kitchen knife for a while. Here we were attended by a person who explained the different options and even allowed us to use the knife to cut some vegetables, they had for the client. We bought the knife hoping to be happy ever after. End of story
2025年2月22日
ProCook - Wembley からの回答
We are thrilled to hear about your positive experience at our shop. It's wonderful that you were able to find the perfect Japanese kitchen knife for your needs. We appreciate that our staff took the time to explain the different options and allow you to try the knife before purchasing. We hope you enjoy your new knife and that it brings you many years of happy cooking.
The quality of the pot is excellent
The quality of the pot is excellent. My in store experience was great despite the store was busy . The store could benefit from another sales person on event days .
2025年2月17日
ProCook - Wembley からの回答
Thank you for your kind words about our products and your in-store experience. We're delighted to hear you were happy with the quality of the pot. We appreciate your feedback about staffing on busy days and will take it into consideration as we plan for future events.
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