Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... もっと見る
企業が回答しました
所在地
所在地を変更Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Lady was keen and knew what she was on about but when we got home 2 hrs away in Cambridgeshire she had put wrong frying pan in so ended up with a cheaper but different pan
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... もっと見る
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
企業情報
当該企業による記述
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
当該企業による記述
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
連絡先
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, 英国
4.8
優良
1709件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
ProCook - York からの回答
We're so pleased to hear that you have consistently great visits with us and that our team's cheerful attitude and helpfulness make such a positive impression. Thank you for taking the time to share your wonderful feedback!
ProCook - York からの回答
We truly appreciate your kind words about our helpful team and lovely store. It is wonderful to hear that you had such a positive experience with us!
Melissa was absolutely fabulous
Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock but she offered for the remaining to be posted to me. They were delivered the next day at no extra cost.
Amazing service!
2026年10月5日
ProCook - York からの回答
We are so delighted to hear about your wonderful experience with our team member. It is great to know that you received such attentive assistance with your choices and that the remaining items arrived so quickly at your doorstep. Thank you for taking the time to share your kind feedback!
The range of quality products is…
The range of quality products is excellent and the staff were helpful and knowledgeable
2026年10月2日
Helpful staff
2026年9月25日
Good quality at a reasonable price
I recently called into the store at McArthurGlen Designer Outlet to purchase some grey mugs which I had viewed online. They are a good quality for a reasonable price. The assistants in ProCook were all welcoming and helpful.
2026年9月30日
We bought a milk frother and…
We bought a milk frother and unfortunately stopped working within 2 weeks of buying it.
2026年9月11日
ProCook - York からの回答
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
pro cook stainless steel pan.
I purchased a pan from yourselfs and was amazed at the quality it holds.
I was a first time stainless steel user and its taken three cooks to get used to it.
What i have learnt is dont put the gas on a high heat to heat fast and turn down instead put it on a very low heat and gradually heat the pans. Do the water test and if the droplets dance around the pans add your oil and a dollop of butter and cook away.
Dont leave the pan unattended it requires attention more so than non stick pans.
Pro cook your amazing your customer service second to none and your delivery bang on.
2026年9月19日
I bought a high quality frying pan
I bought a high quality frying pan. The customer service was excellent with useful advice.
2026年9月23日
ProCook - York からの回答
We're so pleased to hear you're happy with your high-quality frying pan and that our customer service provided useful advice! Thank you for your wonderful feedback.
We found everything that we wanted in…
We found everything that we wanted in the shop staff were very helpful and kind and and the shop was very well and laid out
2026年9月21日
ProCook - York からの回答
We're so pleased to hear you found everything you wanted in our shop! It's wonderful to know our staff were helpful and kind, and that you appreciated the shop's layout.
ProCook - York からの回答
We're so pleased to hear that you appreciated our product selection, the layout of our store, and found our staff to be helpful! Thank you for your wonderful feedback.
Attentive and knowledgable staff
2026年9月21日
A well stocked store
A well stocked store. Helpful staff. I needed to replace my small rectangular glass dishes. They are very useful,great for defrosting fish and for small potions.
2026年9月17日
Fantastic lay out and range of items
Fantastic lay out and range of items. Store is clean and spacious so you can walk around comfortably. The quality of items is brilliant. I would of give 5 * however I did find the staff a little surly and short with me and other customers when asking questions or finding out prices. The start are knowledgeable but great customer service would make this store exemplary. 😀
2026年9月22日
The staff were polite and very helpful
The staff were polite and very helpful. We were given time to discuss the information they gave us before purchase.
2026年9月15日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。