Proovia Couriers レビュー 

59,410
TrustScore 5段階評価の5

4.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Good communication throughout & helpful to have a 4 hr delvery slot so as not to be hanging around all day. Could track van enroute & item arrived at the time advised despite being quite a distance aw... もっと見る

5つ星のうち5の評価

Chirita Stefan and his partner delivered our 2 seater settee and recliner chair efficiently and with minimal fuss . Through the narrow porch and internal doors and placed in the lounge . Cheers lads ,... もっと見る

5つ星のうち5の評価

Service delivery was good. Kept us informed via email and text when our order was to be delivered. Staff were courteous and efficient. Item delivered was well packaged. No damage. Arrived within allot... もっと見る

5つ星のうち5の評価

This was our first time using Proovia. The whole process was very easy and professional. We were very impressed with the care taken with the antique furniture we asked them to courier. The customer ca... もっと見る

企業情報

  1. 宅配サービス
  2. 宅配・配達サービス
  3. 引越し・倉庫保管業
  4. 引越業者
  5. ピアノ運送業
  6. 輸送会社

Proovia Couriers について

当該企業による記述

Proovia Couriers:
Prioritizing Customer and Employee Satisfaction.

Our journey began 8 years ago in Birmingham, with a single container, a brave man, a Sprinter van, and a dispatcher fueled by enthusiasm and a dream. Through hard work and unwavering determination, that dream gradually transformed into reality. Today, we operate from a massive warehouse and office, employing 160 dedicated staff members and utilizing over 60 vans to serve customers daily.

We specialize in courier services, focusing primarily on furniture transportation, including wardrobes, chairs, sofas, desks, tables, and sideboards. Additionally, our expert couriers are trained to handle motorcycles, pianos, and sports equipment. Proovia proudly serves local shops, auction houses, and residents, collecting and delivering items all across the UK.

Contact
Fort Dunlop Office 110B24 9FE, Birmingham, UK

Our primary commitment is to position your items exactly where you want them, without any extra charges.

We understand how crucial it is for you to have your items placed perfectly! We don't merely deliver – we ensure each item is positioned just where it needs to be!


連絡先

4.8

優良

TrustScore 5段階評価の5

6万件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 98%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(59,410)

過去12か月のレビュー数: 14,436

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Went above and beyond

⭐⭐⭐⭐⭐ Went above and beyond — truly exceptional!
I want to give the highest praise to this delivery driver Japjeet.

Not only was he on time, polite, and careful with my items — he kindly helped carry the heavy box upstairs for me as well. I really struggle with lifting and movement, and this made such a huge difference. He was thoughtful, strong, and took great care. It’s rare to find such genuine kindness and helpfulness. Thank you so much — you made my day easier! 💛

2026年8月3日
自発的なレビュー
5つ星のうち1の評価

HiHi, today our fireplace was delivered, but the delivery men were very rude. They refused to put it even in the hallway or in the back garden. They wanted an extra £50 just to bring it into the hallw

Hi, today our fireplace was delivered, but the delivery men were very rude. They refused to put it even in the hallway or in the back garden. They wanted an extra £50 just to bring it into the hallway, and when I asked them to take it to the back garden, they also wanted another £50. At first they didn't even want to take it out of the van. In the end, they took it out and left it about 15 metres from my front door. My wife, our two daughters, and I had to carry it ourselves. Thank you

2026年8月4日
Proovia Couriers ロゴ

Proovia Couriers からの回答

Hello,

We are sorry to hear about your experience.

The conduct described is not the standard we expect from our delivery crews. We have reviewed the matter and appropriate action has already been taken in relation to the driver involved.

Please accept our apologies for the way the delivery was handled and for the inconvenience caused to you and your family.

Yours, Proovia Couriers

5つ星のうち5の評価

Well impressed!

Good communication throughout & helpful to have a 4 hr delvery slot so as not to be hanging around all day. Could track van enroute & item arrived at the time advised despite being quite a distance away. Well done!

2026年8月4日
5つ星のうち1の評価

Booked because they could deliver by a…

Booked because they could deliver by a certain day. This then got pushed back 3 days after I had booked. Very poor communication. The van my item was driven in, was being driven very irresponsibly. The guys even boasted about how they have just crashed into someones house.

2026年8月4日
Proovia Couriers ロゴ

Proovia Couriers からの回答

Hello,

We are sorry to hear about your experience.

We sincerely apologise for the delay to your delivery and the communication surrounding the revised delivery date.

We are also particularly concerned by your comments regarding the driver's behaviour and the manner in which the vehicle was being driven. This has been referred to our Quality Assurance team for a full investigation, as safety and professionalism are matters we take very seriously.

Thank you for bringing this to our attention.

Yours, Proovia Couriers

5つ星のうち1の評価

I would be grateful if your deliveries…

I would be grateful if your deliveries are going to be 10 minutes in a narrow built up Street that the engine is switched off.
We had fuel emissions pouring into our house.
Anti social at best but in a heat wave worse. I asked the crew to turn the ignition off and they just looked through one. Deserves no stars at all.

2026年8月4日
自発的なレビュー
Proovia Couriers ロゴ

Proovia Couriers からの回答

Hello,

We are sorry to hear about this experience.

Unfortunately, we are unable to identify the vehicle or delivery crew from the information included in the review alone.

Please contact us at marketing@proovia.delivery with as many details as possible, including the street or postcode, approximate time of the incident, delivery date, and the vehicle registration number if available.

This information will help us identify the crew involved, review what happened, and address the matter through our Quality Assurance team.

Yours, Proovia Couriers

5つ星のうち1の評価

Unprofessional, rude, and a complete lack of basic courtesy.

I have no issue with family members joining drivers on delivery runs; however, basic courtesy should still apply. The driver's son made no effort to take his shoes off or even offer to, before walking through our home.
Furthermore, after missing a call from them, instead of doing the obvious and polite thing to do (walking up to the doorbell to ring or knock on the door) they drove up our driveway repeatedly honking their horn.
The attitude throughout the delivery was abrupt, rude, and completely unprofessional.
Having now read other negative reviews, this attitude seems to be a common theme, and compared to some of the reviews I have read, we escaped fairly lightly.
I would never recommend this company to anyone, and frankly doubt the validity of their higher-rated reviews.

2026年8月3日
Proovia Couriers ロゴ

Proovia Couriers からの回答

Hello,

We are sorry to hear about your experience and sincerely apologise that the service you received did not meet the standard we expect.

We are particularly concerned by your comments regarding the conduct of the delivery crew, including the lack of courtesy while entering your property, the manner in which contact was attempted upon arrival, and the overall attitude displayed throughout the delivery.

Following our internal review, appropriate action has been taken and the driver has been dealt with in accordance with our internal procedures. The matter has also been addressed through our Quality Assurance process to ensure our expectations regarding professionalism, communication, and respect for customers' homes are clearly reinforced.

We genuinely appreciate you taking the time to bring this to our attention, as feedback such as yours helps us identify where further improvements are needed.

Yours, Proovia Couriers

5つ星のうち2の評価

Very little ability to arrange drop off…

Very little ability to arrange drop off on correct day. Item marked on arrival. Blanket supplied to cover item not dropped off with item

2026年8月1日
Proovia Couriers ロゴ

Proovia Couriers からの回答

Hello,

We are sorry to hear that your experience did not meet your expectations.

We sincerely apologise for the difficulties arranging a suitable delivery date, as well as your comments regarding the condition of the item upon arrival and the missing protective blanket.

If the item was marked during transportation, we recommend contacting our Claims Department at claims@proovia.delivery with your order number and supporting photographs so that the matter can be reviewed.

Your feedback regarding the delivery process has also been shared with our Quality Assurance team for review.

Yours, Proovia Couriers

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