Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in B... もっと見る
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The friendly and enthusiastic team that turned my car round is super quick time, they really looked after me and the care of not to damage the wheels when fitting the replacement tyres.
企業が回答しました
All good, very helpful, explained everything, even informed me about Tight wheel nuts and if I wished to continue incase they snapped. 2 x new tires and Also booked wheel balancing on fronts and this... もっと見る
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Thanks to Dave and the team at Pro-Tyre, Lawrence Hill Bristol for the care in fitting new Pirelli PZERO PZ5 to my mint condition Forged alloys.. Dave was kind enough to show me the Pirelli approved... もっと見る
企業情報
Protyre Autocare - Bristol Church Road について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
27 - 31 Church Road, Lawrence Hill, BS5 9JJ, Bristol, Bristol, 英国
- 0117 9540123
4.6
優良
1456件のレビュー
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The friendly and enthusiastic team that…
The friendly and enthusiastic team that turned my car round is super quick time, they really looked after me and the care of not to damage the wheels when fitting the replacement tyres.
2026年8月26日
Protyre Autocare - Bristol Church Road からの回答
Hello James,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Bristol Church Road. We're especially pleased to hear about the care taken with your wheels.
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Yunas,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
⭐ Very disappointing experience
⭐ Very disappointing experience — £95 paid and my car still wasn’t fixed
I visited this garage for the first time because my steering wheel was slightly off-centre while driving. I went to reception and explained that I wanted a wheel alignment and the steering wheel put back to the centre.
I was told alignment started from £45, with a free check first to make sure there were no other problems with the car. I agreed and booked an appointment for a few days later.
I dropped my car off and, after around 15 minutes, I received a call telling me that I needed the front and rear tracking done and that the cost would be £95. I agreed to this.
Later, I was told the car was ready. Because of work, I collected it without immediately checking everything properly. However, I noticed that the steering wheel was still not centred. The next day, I drove on the motorway to make sure, and it was clear that the problem had not been fixed.
I returned to the garage and explained the situation. I was then shown paperwork showing the front and rear tracking. I was particularly concerned because I was told that the front had not actually been adjusted, despite me being charged for front and rear alignment. Another member of staff checked the car details and confirmed that I had been charged for both.
I was then told that there was a problem with the right front inner tie rod/tie rod end and that this needed to be repaired before they could properly complete the alignment. I had to pay £130 at another garage to have this repaired because this garage did not have a mechanic available to do the job.
I then returned to this garage again and left the car with them so they could complete the alignment. Unfortunately, when I collected the car, the steering wheel was still not centred and the car was still pulling to one side.
This is extremely disappointing. I paid £95 for the alignment, then another £130 for a repair elsewhere, and I still have the original problem. If I now have to go to another garage to get the alignment done correctly, I will have to pay again.
I feel that this was unfair and that the service was not completed to the standard I expected. I would strongly recommend checking everything carefully before leaving this garage and making sure the work you have paid for has actually been completed
2026年8月18日
自発的なレビュー
Protyre Autocare - Bristol Church Road からの回答
Dear Cameron Askarian,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Had a problem with a screen message…
Had a problem with a screen message referring to 'Wheel sensors not detected ' on my Ford Fiesta 1.0 ecoboost. Tried to reset myself, but still showing the information. Went to Church Road branch in Bristol. Spoke to Chas who without looking at the car immediately knew what the problem was. Within the hour 2 sensors were fitted. Excellent service. Happy with the cost. Very knowledgeable staff.
2026年8月21日
Protyre Autocare - Bristol Church Road からの回答
Hello Mr Brain,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Arrived on time for the appointment the…
Arrived on time for the appointment the wheel alignment was done straight away no problems thank you
2026年8月14日
Protyre Autocare - Bristol Church Road からの回答
Hello Daniel,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
A bit if a blip on my first…
A bit if a blip on my first appointment.
But redeeem their selves on my second trip. Good service and acknowledgment of my wasted journey.
2026年8月12日
Protyre Autocare - Bristol Church Road からの回答
Hello Jane,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
New front tyres for my Rav4
Excellent service at Protyre. From Dave in the office to the tech who changed the tyres and did the alignment. I spoke to him re the tyres and he was v helpful. Around good experience. Highly recommended
2026年8月10日
Protyre Autocare - Bristol Church Road からの回答
Hello Gerard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service and helpfull.
2026年8月10日
Protyre Autocare - Bristol Church Road からの回答
Hello Salah,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Marek,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All good
All good, very helpful, explained everything, even informed me about Tight wheel nuts and if I wished to continue incase they snapped. 2 x new tires and Also booked wheel balancing on fronts and this time was spot on.
2026年8月3日
Protyre Autocare - Bristol Church Road からの回答
Hello Dave,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
I came for alignment
I came for alignment, they couldn't remove the bolts and told me to go to a garage and when I came back they said they can't get reading in their alignment machine, so they charge me twice for a simple alignment, that's greedy
2026年7月29日
Protyre Autocare - Bristol Church Road からの回答
Dear Mr Abdourahman,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Prompt professional service
2026年7月29日
Protyre Autocare - Bristol Church Road からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Under staffed shop
Under staffed shop. Had an appointment and been delayed 2 hours. would have been nice to give me a call before so I don't have to wait there as I live on other side of city. Staff quite rude.done all 4 tyres and front tracking as got a good online deal and when asked them to do extra the rear tracking been quoted 125£ and he said is taking something off for the waiting. At that price it seem he put some extra.
2026年7月22日
Protyre Autocare - Bristol Church Road からの回答
Dear Mihai Chifu,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Car in for air-conditioning gas
Car in for air-conditioning gas. Was told it would be two hours. Car was done 1 and a half hours.
2026年7月20日
Protyre Autocare - Bristol Church Road からの回答
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Bristol Church Road からの回答
Hello Joe,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bristol branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Extremely helpful because I called in…
Extremely helpful because I called in to book a air con re-charge and it was done almost immediately on a while you wait basis.
2026年7月15日
Protyre Autocare - Bristol Church Road からの回答
Hello Rob,
We would like to thank you for sharing your feedback regarding the service you received at our Bristol branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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