I booked in to have my tyres switched from summer to winter (it needs a visit every 6 months). The job was done well but at every opportunity the people in the reception area tried to "upsell". They... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service from start to finish! I will definitely be back when our other cars need tyres or work doing. Thank you.
企業が回答しました
Great service once we had the correct tyres. Website had suggested the wrong ones and so had to wait a couple of days for correct tyres. Staff were welcoming and kept me informed of progress. Would... もっと見る
企業が回答しました
I had no appointment but was alarmed by sensors activated in my car re tyre pressure ahead of a long return journey. I called in and was helped immediately by Dan making my long drive home worry-f... もっと見る
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企業情報
Protyre Autocare - Buxton について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
The Front, Fairfield, SK17 7EQ, Buxton, Derbyshire, 英国
- 01298 353790
4.7
優良
676件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Unresolved complaint
We have an ongoing complaint: we were given conflicting advice by your employee s about the condition and safety of our brakes and an inability to correct the problem due to inadequate suppliers. As a result we have been driving an unsafe vehicle.
2026年4月10日
Protyre Autocare - Buxton からの回答
Dear Customer,
Thank you for taking the time to provide this update.
We can see from our records that your complaint was raised with Higher Management on the 13/04/2026 following your email. We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
No hassle service
No hassle service, called in to get my battery checked and renew if depleted. All sorted very quickly. The staff were great.
2026年4月15日
Quick friendly.
Quick friendly.. Happy with the service. Shame they don't store the tyres anymore..
Have to store them under my bed ..🤣
2026年4月15日
Tyre Tracking booked online saves time…
Tyre Tracking booked online saves time phoning the company. Good service.
2026年4月7日
Fantastic customer service
Fantastic customer service, can't fault any of the lads that work there. Thank much
2026年4月1日
自発的なレビュー
Once you have the fortitude to get…
Once you have the fortitude to get passed the hard/unnecessary sell attempts, the staff were really helpful, and quick.
2026年4月1日
Protyre Autocare - Buxton からの回答
Dear Nick B,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Joe was great
Joe was great. Talked me through the options. Managed to accommodate me when I turned up 2 hours prior to my appointment. Got me some premium tyres at mid range prices. All done and dusted and after the wheel alignment the car feels great and us running economically.
5 stars great work team 👏
2026年4月1日
Very helpful
2026年4月1日
Very disappointed that you no longer…
Very disappointed that you no longer store spare tyres Summer /Winter
2026年3月30日
Protyre Autocare - Buxton からの回答
Dear David,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very efficient and excellent…
Very efficient and excellent service.Also very decent on price. Andrew
2026年3月23日
Would use them again.
Gave clear advice regarding the best tyres to fit my particular vehicle. Also when fitting replaced all 4 tpms valves, and checked the tpms sensor battery's life.
1st class service.
2026年3月18日
Where do I start brakes were due to be…
Where do I start brakes were due to be done at 2pm Saturday I got a phone call asking me to come in at 1pm - lost £75 wages. Even then they got the wrong parts so kept my car till Monday lost a days pay £600 collected my car at 2pm Monday and you generously apologised and knocked £15 off net loss to me £660 thanks protyre will never use you again
2026年3月18日
Protyre Autocare - Buxton からの回答
Dear Mr Hannah,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Quick Helpful service
2026年3月16日
Winter tyres
It’s very annoying that they have stopped doing the tyre hotel for winter tyres. The guys in the shop are very helpful but it is really inconvenient to have to store my winter tyres at home now.
2026年3月16日
Protyre Autocare - Buxton からの回答
Dear Nicola,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
return business
2026年3月9日
Exceptional service and advice from the…
Exceptional service and advice from the team, for whom nothing was too much trouble.
The complimentary hot drinks are an absolute bonus!
Top work.
2026年3月5日
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