I have used Protyre on multiple occasions. This time the appointment was running more than one hour late due to a computer failure. The gentleman checking me in was typing something and I waited a n... もっと見る
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所在地
所在地を変更Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... もっと見る
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I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... もっと見る
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Took my Tesla Model 3 in for a front wheel alignment and the guys did a great job - nice and quick, not expensive at all (Tesla themselves wanted about 5x as much for the same thing), and great servic... もっと見る
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企業情報
Protyre Autocare - Cambridge について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, 英国
- 01223 411441
4.6
優良
1036件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Protyre Autocare - Cambridge からの回答
Hello Bristi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Speedy and top quality service!
Speedy and top quality service in the past 4 years! Well done
2025年8月18日
Protyre Autocare - Cambridge からの回答
Hello Daniel,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and reliable
I have used this service on multiple occasions and always find them friendly, reliable and flexible.
Highly recommended
2025年8月13日
Polite chap in the office who promptly…
Polite chap in the office who promptly dealt with me when I arrived.
2025年8月13日
...fast...
2025年8月13日
Last minute book in after my car fail…
Last minute book in after my car fail MOT on another garage and make me aware that will not be able to fix my car as they dont find the part needed. I walk to protyre autocare cambridge with my mot fail paperwork. And straight away told me.where to go to pick the part and return next day with the part and they will fit. O the end they correct all my 4 fails 3 simple one not so simple in less than a day on a competitive rate and pass mot with no advisorys. Will return soon to check air con and do a full service. From now this is my go garage. Well done lads.
2025年8月12日
自発的なレビュー
Protyre Autocare - Cambridge からの回答
Hello Vitor,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Protyre Autocare - Cambridge からの回答
Hello Mr George,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Don't believe what they tell you -- TERRIBLE CUSTOMER SERVICE
Needed tyres for MOT. They said they had my tyres in stock. Booked in for tyres & MOT. Drove 10 miles to Cambridge. Left car with them, asked them to call or text me if there were any issues. No call or text. When I went back they said they did NOT have the tyres, but they DID the MOT and FAILED car, charged me for MOT. Said come back next week. They claimed they had called/texted me -- NOTHING on my phone... [they've fitted the same tyres to my car many times in the past so no excuse to say "we thought they were 19s, not 21s"...]
2025年7月25日
自発的なレビュー
Protyre Autocare - Cambridge からの回答
Dear Tony Hooley,
Thank you for taking the time to share your recent visit to our Cambridge branch with us. We are sorry that it has not been a positive experience for you on this occasion.
As we have said in our response to your previous review, this matter has been escalated with the Area Manager who will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
VERY ANNOYING, BAD customer service
needed tyres to pass MOT. Booked in for tyres ( "Yes, they're in stock" said ProTyre) and MOT. Drove 10 miles into Cambridge, left car with ProTyre --said to call/text if any issues. No call or text. When I went back they did NOT have the tyres, yet did the MOT (FAIL!), charged me for MOT and said to come back next week... Claimed they had called me --nothing on my phone... Car has been to them for tyres many times before so they knew exactly what tyres were needed.
2025年7月30日
Protyre Autocare - Cambridge からの回答
Dear Dr Tony Hooley,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service from professional team
2025年7月28日
Very good customer service Ryan well…
Very good customer service Ryan well trained for the job
2025年7月23日
Friendly, polite and efficient.
The whole experience was friendly, polite and efficient. Great job guys, thanks.
2025年7月23日
Protyre literally went the extra mile…
Jason and the gang went the extra mile — literally as I wandered off the the coffee shop half a mile away with the keys in my pocket. One of the team cycled to pick the keys up from me.
2025年7月23日
Friendly and efficient service.
Although it was a year since my last visit, Ryan knew who I was when I walked in to deposit my car keys. He called me around midday to advise me my car was successfully MOT'd and serviced and also to discuss some advisory work which they were equipped to do straight away. I had the extra work done so my car was all sorted on a day I didn't need it and I can feel secure for another year of motoring.
2025年7月21日
Protyre Autocare - Cambridge からの回答
Hello Miss L G,
We're glad you enjoyed your experience. It's great to hear that you felt recognised and that the service met your needs efficiently. Thank you for sharing your positive feedback.
Best regards,
Eddie
Customer Care - Protyre
Friendly and helpful
2025年7月16日
Protyre Autocare - Cambridge からの回答
Dear Graham,
Thank you so much for your kind words! We're really pleased to hear that you found our team at the Cambridge branch friendly and helpful. We look forward to welcoming you back in the future
Kind regards,
Kayleigh
Customer Care – Protyre
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