Excellent service, as I arrived without an appointment with a tyre pressure warning light on. I was given info about what they would need to do to check what the problem was. I knew I need two new ty... もっと見る
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レビュアーのコメントを見てみましょう
Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... もっと見る
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Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... もっと見る
Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... もっと見る
企業が回答しました
企業情報
Protyre Autocare - Carlisle Broadway について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, 英国
- 01228 529656
4.6
優良
1591件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Painless and efficient
Quick to book, efficient and friendly. All done in the time specified, good advice on minors. All happy
2025年12月12日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
poor experience
paid for a new tyre and made an appointment. turned up on time to be told we are a few minutes late. an hour 20 mind later the car was taken in. no appologies no explanation. work area was like a disco with loud music that could be heard in the waiting area. overall a poor experience. won’t be going back
2025年12月6日
Protyre Autocare - Carlisle Broadway からの回答
Dear David Smith,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Mot done in great time thanks again
2025年12月10日
Really friendly and helpful
Really friendly and helpful. Plenty of options for tyres and regular updates on progress of job.
2025年12月3日
Protyre Autocare - Carlisle Broadway からの回答
Hello Raymond,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Been a customer for many years they…
Been a customer for many years they always polite and courteous.
2025年12月8日
Had a tyre blow out on the M6
Had a tyre blow out on the M6. Went to Harold’s Tyres in Penrith, who unfortunately didn’t have a suitable replacement in stock. But they asked us where we were headed (North), checked their system and Gates Tyres in Carlisle had two in stock. We went there, Harold’s had telephoned ahead, we were greeted with a potential 2.5 hour wait but the guys said they would do their best and we got a phone call to say it was all done after 1.5 hours. Great service from both garages at a time of need. Furthermore the bill for the tyre was cheaper than my local garage who had replaced two of the tyres on the car only the week before. Highly recommend both of these garages and the Protyre group.
2025年11月24日
Great fast response online and then…
Great fast response online and then when I went in to Gates tyres great friendly staff and a quick service
2025年12月3日
Liam helped me out when I picked up yet…
Liam helped me out when I picked up yet another puncture and dealt with it very swiftly well within a very reasonable timescale very happy with an all round great visit yet again!
2025年12月1日
I received excellent service
I received excellent service, but I was booked in for 2.30 and its was at least 3.30 before my car was looked at. Must mention Callum, very nice honest lad .
2025年12月3日
Excellent manager with a great team.
2025年12月3日
Came for tyres and was very happy with…
Came for tyres and was very happy with the server I received . Definitely recommend
2025年12月1日
Protyre Autocare - Carlisle Broadway からの回答
Hello Jillian,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent customer support
Excellent customer support, went out of their way to accommodate my requests
2025年12月1日
Protyre Autocare - Carlisle Broadway からの回答
Hello Clive,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was greeted with a friendly smile
I was greeted with a friendly smile. They explained that they were extremely busy (which i could see when I arrived) and that even though it was booked online it would take a while. I was more than happy to wait. And only 20mins past my booking time my car was taking in for four new tyres and some quick checks. When the car was ready they again were extremely apologetic. However I was in no rush and just grateful they were able to sort my tyres for me. I cannot fault the service received. And the friendliness and open honesty and full explanations I received.
2025年11月26日
Protyre Autocare - Carlisle Broadway からの回答
Hello Danielle,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
all round great once again!
2025年12月1日
Protyre Autocare - Carlisle Broadway からの回答
Hello Mr Barr,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Grant on the reception desk was very…
Grant on the reception desk was very helpful and courteous, overall my experience was good and my new tyres were fitted efficiently and professionally. Thanks
2025年11月26日
Happy helpful staff
2025年11月26日
Grant was very helpful
Grant was very helpful, sorted my tyre problem out quickly and I was back on the road in no time.
2025年11月22日
Very helpful
Very helpful. Wasn’t completely sure why the tyres kept deflating but Grant was very good and give me the potential causes. Then got it sorted. Highly recommend
2025年11月26日
Lads behind the counter and the workers…
Lads behind the counter and the workers who did my brakes absolutely great,however sitting in a frozen cold waiting room on one of the coldest days of the year,and having to walk 15 minutes to Greggs just to get warmed up is ridiculous.
2025年11月26日
Protyre Autocare - Carlisle Broadway からの回答
Dear Mr Thomson,
We appreciate your feedback and are glad the service from the team in centre was great. However, we're sorry to hear that the waiting room was uncomfortably cold and that you had to leave to warm up. We can confirm that we have raised this matter with the Area Manager, he will investigate this at the centre and will be in touch with you in due course.
Best regards,
Eddie
Customer Care - Protyre
Protyre Autocare - Carlisle Broadway からの回答
Hello Dorothy,
We're happy to hear that you found our communication excellent and our team in centre pleasant. Thank you for your positive feedback!
Best regards,
Eddie
Customer Care - Protyre
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