Very helpfull guy at reception made the whole thing a pleasant transaction! Will use this garage again! 😊
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Such helpful staff, super friendly, lovely lady on reception ordered my tyre quickly and fitted as soon as It came in as promised. Been in before and always the same great service, wouldn't go anywher... もっと見る
企業が回答しました
Peter who was at front of shop was very tentative and professional throughout. He originally took the booking which was smooth and easy to arrange over the phone. On arrival, temperature outside w... もっと見る
企業が回答しました
Guys were friendly and knowledgeable. Work was completed in good time. Office/Showroom was clean and Organised. Enjoyed a coffee while waiting for the job to be finished.
企業が回答しました
企業情報
Protyre Autocare - Caterham について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, 英国
- 01883 348609
4.7
優良
1703件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A good experience!
Very helpfull guy at reception made the whole thing a pleasant transaction!
Will use this garage again! 😊
2026年10月31日
Protyre Autocare - Caterham からの回答
Hello Veronica,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Caterham からの回答
Dear Jayne ,
Thank you for your feedback and your time this morning . We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The booking process was simple and I…
The booking process was simple and I was told the times to bring in my car and the time it could be collected. All went very smoothly. It gives me confidence regarding the service I receive.
2026年10月21日
Protyre Autocare - Caterham からの回答
Hello Mick,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare is simply the best…
Protyre Autocare is simply the best garage for all your motor vehicle needs. They are very open, professional and customer caring.
2026年10月19日
Protyre Autocare - Caterham からの回答
Dear Jeppie Ngonyamah,
We would like to thank you for sharing your wonderful feedback regarding your recent visit at our Caterham branch.
We take great pride in being a reliable garage that provides open, professional, and caring service to all of our customers. It is fantastic to hear that our team succeeded in delivering this high standard of care for your vehicle's needs.
Thank you again for taking the time to leave such a positive review, and we look forward to welcoming you back in the future.
Kind regards
Kayliegh
Customer care - Protyre
Ease of ordering and booking services…
Ease of ordering and booking services online, interaction with staff, staff knowledge. Finally, a free coffee while I wait.
2026年10月7日
Protyre Autocare - Caterham からの回答
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Guys were friendly and knowledgeable
Guys were friendly and knowledgeable. Work was completed in good time. Office/Showroom was clean and Organised. Enjoyed a coffee while waiting for the job to be finished.
2026年10月21日
Protyre Autocare - Caterham からの回答
Hello Eugene,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Caterham からの回答
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
polite and had no problems in changing…
polite and had no problems in changing my tyre , totally recommend them to friends and family
2026年10月21日
Protyre Autocare - Caterham からの回答
Hello Kim,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Complete Reliability
Friendly Staff, Top Quality Work, HONESTY in all they do. TRUSTWORTHY
this is my experience of 5 years as a customer
2026年10月19日
Protyre Autocare - Caterham からの回答
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Have been getting my cars serviced and MOT’d here for 5 years. Always treated well and they go out of their way to provide excellent customer service.
2026年4月20日
Protyre Autocare - Caterham からの回答
Hello Wasey,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
From start to finish they went out of…
From start to finish they went out of their way to get the job done and they were short of staff
Excellent
2026年10月9日
Protyre Autocare - Caterham からの回答
Hello Me Hayes,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great experience from efficient staff
Great experience from efficient staff. MOT carried out with no dramas.
2026年10月12日
Protyre Autocare - Caterham からの回答
Hello Mike,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
From Simon on reception to Kevin the…
From Simon on reception to Kevin the mechanic everything was done well and professionally. Simon made sure I was very comfortable waiting in reception and Kevin was very knowledgeable. Highly recommend them.
2026年10月9日
Protyre Autocare - Caterham からの回答
Hello Jo,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
So upset
Hello,
Sadly, I am writing this email as I feel Protyre customers service has failed.
I have used your Caterham garage for my cars for a few years now.
I received notification of September discounts and decided to book for a new tyre, wheel alignment and air con regas.
My error was booking on 1st October, so the discounts understandably didn’t apply. I phoned the garage and was informed the aircon discount could be applied in the garage in person.
I completed the online booking but was unable to utilise the discount codes.
When I arrived for my appointment, I was told due to booking online, no action could be changed.
This feels like a flaw in the process and from a customer perspective is deflating.
The Protyre Caterham garage always had a friendly feel, but my recent experience is more like something I would expect from Kwik Fit.
I paid the bill but will probably look elsewhere for a garage with a more personal feel.
I am sorry to give this feedback but feel it’s important that you know.
Kind regards
Keith Hopkins
2026年10月3日
Protyre Autocare - Caterham からの回答
Dear Keith Hopkins,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
I can see from our records that a partial refund for the discounted amount was issued to you on the 7/09/26. Please allow up to 3-5 working days for this to appear in your account. This is dependent on your bank provider.
However, your concerns will be investigated into and a team member will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Good price but rip you off later…
Good price on website for tyres and fitting, easy booking process but was charged an extra £120 at the garage because of a reason I’ve never heard of before (some rubbish about Fords need something extra when changing their tyres) now feel ripped off and wish I’d gone elsewhere.
2026年10月7日
Protyre Autocare - Caterham からの回答
Dear Friend of Ted,
Thank you for your feedback . We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent customer service
Excellent customer service - good communication and they MOT’d my car, fixed the issues and passed it. Good people
2026年10月5日
Protyre Autocare - Caterham からの回答
Hello Derek,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Friendly staff on time will keep using…
Friendly staff on time will keep using their services
2026年10月5日
Protyre Autocare - Caterham からの回答
Hello Harry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient when I arrived and booked the…
Efficient when I arrived and booked the car in, all work carried out as per my instructions and return of car was again very efficient and smooth. The office staff were friendly and informed
2026年10月5日
Protyre Autocare - Caterham からの回答
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Such helpful staff
Such helpful staff, super friendly, lovely lady on reception ordered my tyre quickly and fitted as soon as It came in as promised. Been in before and always the same great service, wouldn't go anywhere else.
2026年10月1日
Protyre Autocare - Caterham からの回答
Hello Sarah,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Had an MOT it failed which is fine but…
Had an MOT it failed which is fine but what it failed on some of the faults were correct but some were not so took it to another 3 garages they confirmed that some of the faults were not fails. So I went back was spoken to very rude and nothing was resolved. So lost £50 and had to pay another £50 to get another MOT. And guess what they passed it with only one fault compared to there 4. Absolutely avoid this company. AWFUL. Scammers.
2026年10月2日
自発的なレビュー
Protyre Autocare - Caterham からの回答
Dear Chris,
Thank you for notifying us of your concerns. We are sorry to hear that you are not happy with your recent visit to our Caterham branch.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
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