Coffee/tea is available for the waiting customer again which is a helpful thing especially in the recent heat. Good job on the wheel alignment and some tyres.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Visited after finding that my car had been scratched/scrapped whilst parked roadside and one of the tyres was flat. The Protyre team looked at it straight away, changed the tyre and also did their bes... もっと見る
企業が回答しました
Fanstatic customer service from Peter and the team. Thank you very much; Also would like to note how clean and organised the workshop is too. Most impressive/ tidy / organised workshop I have ever see... もっと見る
企業が回答しました
Easy Booking Process and works well. I arrived exactly on time for appointment, but had a to wait as they were running late. Work to be done was a Wheel Alignment & A/C check. All work was completed w... もっと見る
企業情報
Protyre Autocare - Caterham について
当該企業による記述
当該企業による記述
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
連絡先
407 Croydon Road, Caterham, CR3 6PP, Caterham, Surrey, 英国
- 01883 348609
4.7
優良
1647件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
Excellent service, extremely polite and courteous staff and speedy, professional work.
I will certainly use them again!
2026年7月8日
Protyre Autocare - Caterham からの回答
Hello Mike,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Poor manger
I was in with my daughter in law and was shocked to see who I was told was the assistant manager in workshop working away struggling to stand and walk. I approached him and asked if he was ok . He was polite, chirpy and can see from his face he was in extreme pain he said due to an over load of work he had to help out to ease the work load from the staff. He was non stop despite hanging onto rails and doorway. Is this acceptable practice to over load your staff to the point they can't walk.
2026年6月30日
自発的なレビュー
Protyre Autocare - Caterham からの回答
Dear Harley Ingram,
Thank you for taking the time to raise your concerns.
We would really like the chance to look into this matter further, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the your registration and best contact number, a team member will be in touch.
Kindest regards,
Georgia
Customer Care - Protyre
Poor management
My friend took car in for in puncture repair, the man on front desk was polite and got her in straight away. He explained she needed new tyre as she had run it flat. And said the others were on 4-5mm and said to get them done in few weeks as she only does school runs in this car.
Then the manager who was quite rude and scared my friend by saying tyres are dangerous and illegal. So we went to 2 other garages and the tread was 4 mm on lowest point. The man behind counter did come outside and said the tyres are legal. I'm sorry but due to the forceful and scare tactics from the manager we will not be returning which is a real shame as until he was Involved the whole service was great. I believe it was Pete and Nathan who were very helpful despite the managers pushing and trying to take advantage of a woman being in a garage thinking we are clueless.
2026年7月3日
自発的なレビュー
Protyre Autocare - Caterham からの回答
Dear Hayley,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Had an MOT here
Had an MOT here. Was kept informed throughout and the car was back to me in a couple of hours. All problems sorted quickly and reasonably priced.
2026年7月6日
Protyre Autocare - Caterham からの回答
Hello,
Thank you for leaving us a 5 star review. We are delighted to hear that you were kept informed throughout your MOT and that your car was returned to you promptly by the team in centre. Thank you for your custom.
Best regards,
Eddie
Customer Care - Protyre
Very friendly staff
Very friendly staff. I always bring my car here for servicing and MOT. I've never had any reason for complaint.
2026年7月6日
Protyre Autocare - Caterham からの回答
Hello Gillian,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Professional
Professional, approachable, listened without trying to sell, gave advice and friendly. Great service and products.
2026年7月3日
Protyre Autocare - Caterham からの回答
Hello Mr Thornby,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Booked to have air con recharged at a…
Booked to have air con recharged at a specific time (11am) but received call to ask if they could move to 4pm as had run out of gas to complete the works. Fortunately I could rearrange my day to still have the work carried out, which was the day before leaving for a week in France.
2026年6月22日
Protyre Autocare - Caterham からの回答
Dear Steve Padmore,
Thank you for bringing this to our attention.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service when regassing my aircon
Great service when regassing my aircon. Friendly and knowledgeable staff!
Huge bonus there is an Aldi next door so got some shopping done whilst they did the work.
2026年7月3日
Protyre Autocare - Caterham からの回答
Hello Nikolai,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
The whole experience just pissed me off…
The whole experience just pissed me off
Never going back to this bunch of cowboys
2026年6月29日
Protyre Autocare - Caterham からの回答
Dear mattthebubble ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Caterham branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Mick who works in the garage was…
Mick who works in the garage was amazing today helping out with a problem with a replacement tyre on our merc this afternoon would 100% recommend this garage
2026年6月27日
自発的なレビュー
Protyre Autocare - Caterham からの回答
Hello Ashley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good Service and efficient
2026年6月24日
Protyre Autocare - Caterham からの回答
Hello Mr Edwards,
Thank you for your wonderful review! We are so pleased to hear you received good and efficient service from the team in centre. Your feedback means a lot to us.
Best regards,
Eddie
Customer Care - Protyre
Great service
2026年6月24日
Protyre Autocare - Caterham からの回答
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Caterham からの回答
Hello Mrs Keen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Caterham からの回答
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Professional, efficient and quick
Very helpful when I rang with an enquiry. Provided a good price for the work needed.
Got to work as soon as I arrived at the allotted time.
People knew what they were doing.
Recommended.
2026年6月22日
Protyre Autocare - Caterham からの回答
Hello Keith,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Caterham branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare - Caterham からの回答
Dear david heffer,
We are glad you enjoyed your experience with our Caterham branch.
We appreciate your kind words.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
John and the team are always very…
John and the team are always very helpful, honest and informative , whenever ive ever had a mechanical issue , again , the team are always happy to check things over , and give me an honest opinion.
2026年6月17日
Protyre Autocare - Caterham からの回答
Hello Mr Clarke,
We are so glad to hear that you consistently receive helpful, honest, and informative service from our in centre team. We appreciate you sharing your positive experiences with us.
Best regards,
Eddie
Customer Care - Protyre
Air con service
Air con service took place without any hassle and was completed bang on time. All in all I received excellent service!
2026年6月17日
Protyre Autocare - Caterham からの回答
Hello James,
We would like to thank you for sharing your feedback regarding the service you received at our Caterham branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
tyre puncture repair was quick and easy
2026年6月12日
Protyre Autocare - Caterham からの回答
Hello Brian,
We're glad to hear your tyre repair was quick and easy. Thank you for your feedback!
Best regards,
Eddie
Customer Care - Protyre
This was my favourite place for tyres…
This was my favourite place for tyres and mot until the recent time these guys had some new staff named J Antonio who failed my mot, and one of the reasons was rear central seat belt not working properly,along with a front rotation tyre which was fitted incorrectly( which I understand and have no problem with), the seat belt was indeed working properly and it was just struck due to infrequent use of the rear seat belt.
2026年6月2日
Protyre Autocare - Caterham からの回答
Dear Customer,
Thank you for notifying us of your concerns regarding the MOT carried out.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
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